Enphase Energy Reviews 

I was very impressed with the young lady I worked with. She was very helpful. I'm 76 years old and 4'11" tall so when she asked me to read the lights on the panel I couldn't. She waited until I got help reading them and kept trying different things to get my solar working again. She worked all different tries and when she got it she was excited! I loved working with her. Her calm disposition made me feel relax while trying different things. Finally she said "we did it!" I said "no you did it". It has been working fine since she helped me. I'm not positive of the date this call happened, but it was mid june, I will give my best guess. Thank yoy!

We had the best support we have ever had from your technician Mohammad. He helped get our system online and reporting. Did everything perfectly for us. On top of this, he explained things and taught me how to understand our Enphase app and see past and current information.
Thank you so very much

We purchased 19 solar panels which were mounted on our roof. There were several delays, which made for a fair amount of frustration. One particular day, the installers didn't show. We received a phone call from someone who sounded as if she was calling from India, saying that a tool broke and they had to get a new one. That led to at least a week before they showed again. The install dragged on. Then, after they finished, nobody returned to actually turn the entire system on for three (3) months! It wouldn't have ever been turned yet unless I finally noticed the "ON Switch" hadn't been thrown!! That was 3 months worth of electricity we were out of. And was the end result? The same Indian said: "Oh, we're so very sorry" End of communications. In retrospect and suffice it to say, I'll NEVER recommend Enpahse. My last advice to any prospective customer: Shop it around. There are several more qualified investors out there.

I want to cancel my subscription, which is literally impossible. Hours I've spend already trying to cancel my Enlighten Manager subscription and no one is willing/able to help me, or even cancel it from their side. I’m redirected from one place where I can not log in, towards another place where I can not log in. There seems to be a sync issue between environments, which they cannot solve or cancel payments.

Ticket number is 2718861, so don’t bother to reply if you did not solve it.

The knowledge and patience of the technician and phone support was outstanding

Our solar system is 6 months old. It went down for a week before anyone could come to fix it. It worked for a week and went down again. When they get here to work on it again it will have been down this time for 12 days. When it works it’s great , when it doesn’t I get a notification from Ameren to expect a $450 bill.

i spent 45 minutes on the easy case that i got no resolution and tech went silent total garbage the tech had no clue spent all her time talking to someone else because she has no idea what what ,, get someone who knows the product cheap help gets bad reviews terrible

I am a solar installer and system owner seeking support for an Enphase installation.

Installation ID: 5337762
Gateway: 122307045149
Support Tickets: 19946292 and 19992599

Since April 14, 2026, 9 out of 15 microinverters have stopped producing energy.

I provided Enphase with:

* Complete system layout;
* Phase distribution information;
* Voltage measurements showing 224V at affected locations;
* Photos and technical documentation;
* Detailed troubleshooting information.

The only explanation received was a generic statement claiming an "electrical problem," with no technical report, no root cause analysis, no diagnostic procedure, and no guidance regarding warranty evaluation.

The system has microinverters operating normally on the same phases where other units remain offline, making the explanation insufficient.

Weeks have passed without a meaningful technical response or resolution.

I am requesting:

* A detailed technical analysis;
* Identification of the root cause;
* Recommended corrective actions;
* Warranty evaluation if applicable;
* A clear timeline for resolution.

This review is being posted because repeated attempts to obtain technical support have not resulted in a satisfactory response.

Edson Eisele
Sítio Solar
Brazil

Unreliable service and poor ethics from their team member Michael Tabb

System was installed over 10 years ago and has worked well. Received email that system was not reporting to Enphase. Called tech support who asked for our account number which I provided. In about a minute person said our Envoy was bad and they could schedule a replacement for $900. I checked our PG&E meter and still putting power out. Person did not ask if Envoy had power or if internet was working. I said no thanks and checked myself. Turned out one of the power line internet interfaces failed. Purchased a new set for $59.95, installed, and system is reporting as I checked my account on line. I am still getting emails saying system is off line and they can offer a "deal" for $999. I really like the Enphase micro inverters but Enphase support "sucks".

I have a Q-gateway and 4 IQ inverters connected to it. I just want to be able to switch-off the inverters in case of (severe) negative power prices, as I have a dynamic contract. As a 'user' I cannot do this at all. As a 'home installer' you can see the inverter on/off button in the enlighten manager, but you can't push it (its grayed out). Pushing the inverters on/off button can only be done by an 'installer' account. So you buy expensive equipment and you cannot control the devices by yourself. There is also a ModBus TCP connection available on the gateway, but it is switched-off by default. Even my installer did not manage to get it switched-on by the service desk. Why? What are you hiding? What are you scared of? If I would have known in advance that I cannot control my own devices, then I would have asked my installer to install something from a different company. I don't even want to know how shitty this company will react when something is broken and I want a RMA.

My system was installed in March 2023. It has gone offline several times.
In April 2026 it went offline and did not retain any of the data. Lost an entire week of data. Contacted Enphase, was told they found a fault with the controller and it had been fixed and this problem would never occur again.
May 2026 it has gone offline 3 times this month. Each time contacted Enphase same story as before found a fault in the controller and has been corrected. BS!

This unit is still under warranty and they will not send a replacement. Customer service stinks.

Would look at another company's product before using
Enphase.

We have the Enphase IQ7+ inverters and gateway on our Solar installation and have had them in place for 5yrs so far. The per panel visibility this platform provides has been excellent from the initial Solar PV install and has helped show how each panel performs. The application that provides insights around production, consumption and export / import is excellent allowing clear graphical views in real time, daily, weekly, monthly, yearly and whole life. Each month you receive a rolled up summary via email which is handy. One of the major benefits of this IQ7+ invertor platform is that when there is an issue that affects a panel (as an example when some birds managed to get under some damaged bird mesh and pulled a cable causing a panel outage) that issue doesn’t take out of production a whole string. On the rare occasions when I have had a support question the response has been quick and clear. Quality product, superb long duration warranty period, well made, detailed insights and reliable support. I highly recommend Enphase.

When I wrote a 1 star review of Enphase’s customer service I received a call a few days later. It was a total turnaround. I was asking mainly for my friend whose system was not working properly. We called customer service and the Enphase installer. Neither returned our call. I wrote the review 2 days later.
The person who helped us Chastin(?) was very apologetic and ultimately resolved my friends problem to her satisfaction. He also answered some questions I had about the system.
Getting to this 5 star review should not have been so difficult. Answer your phones.
Rosemary G

Another company to stay away from. Don‘t spent thousands of dollars for a a system just to have an issue at least once a year and then end up spending hours on call with customer support in an endless loop eventually that goes nowhere.

I have now 6 case numbers for the same issue since early April which most likely was introduced due to a faulty firmware update. They can’t solve it and they are not really interested. Either they implement terrible logging have incompetent support people or both. Every time I call its the standard gateway reboot, once they offered on site support just to cancel it the next time I called. Then the wanted to ship a new gateway which was cancelled again to give an idea.

19775670
19799321
19800967
19828369
19872889
19911872

Update: After all the frustration i recently had, Enphase finally set up a site visit. Also was working with a designated enphase contact so I didn’t have to start over again with a new ticket every time I called. The system is still being monitored but it appears to be working again for now. So I certainly appreciate the efforts.

Enphase energy means 2 things for me: $60,000 for ice cold showers and searching for a consumer protection lawyer that gives a shit. I have had to personally rebuild my entire plumbing system to accomodate the problems in tgis system twice already. Now i have to do it a third time. To say i hate both enphase and plumbing in general is the understatement of the century. Dont waste your money on this shit.

Site 5752414. Dont tell me to email support again.

I find the enphase app and the web interface above average. There is plenty of room for improvement. Here are a few ideas to consider:
-The app day's production does not update throughout the day
-The Energy tab should allow to go back and forward by 1 day without having to click on the calendar
-The EV car charger continues to charge the car when solar energy does not exist despite the app being set to GREEN mode
-My house continues to use small grid power despite having plenty of battery power during the even and night time. It is a small amount but I was hoping it would be zero instead of a few kwh. One thought I had was to use the app and tell it to act as if I am offline until the next day. Just a thought

5 year and 3 months old system is no longer connecting to Internet. Have no way of knowing my production or if it’s even producing. Installer tried to fix it. They contacted enphase and was told that the communication board needs to be replaced. $420 as i am 3 months out of supposed 5 year warranty. How can equipment that is supposed to last over 20 years equipped with such trash that it requires a $420 part only 5 years in. They should honor my warranty being that it is only 3 months. I even offered to pay half. Horrible business practice. Stand by your product. Next house i will make sure the installer does not use this trash company.

Customer support had patience with me and helped me get my app connected to my system

Great communication with its customer support team. Very fast and prompt service by there tech personnel..