Enphase Energy Reviews 

My Enphase system was installed on March 30th. It is now April 20th and the system is not working, even though it was installed correctly and I made my first payment on the system. They have yet to identify the issue nor send a technician on site to diagnose or repair.
Case number: 19732478

My Gateway got defective exactly 2 months and half after my warranty expired and software upgrade. I ending up purchased a new gateway out of my pocket thinking that will make the process goes quicker since I found outbthe system had been off since January. When scheduling the install, I heard that they schedule me all the way in June 2026 which is 3 months from now. I cannot believe that a big company like enphase, has barely any tech to get onsite especially when you have the system already in hand. The system is not complicated, I can easily set it up myself with the tech support on the phone, they claim no and I havevto wait whenever they can get there.

Enphase Case 19651898: Site Visit Update – Next Available Appointment (June 9)
Just to show again the none sense with enphase services, techbcane in to evaluate then left now while ticket open for install. Got my own electrician to fix the minor issue so I can get service back they schedule me back all the way to June.
Funny

Great customer service and an app that is accurate in my solar usage

Our technician was very professional and very helpful answering all our questions. He was a very nice young man and an asset to your business.

I had a glitch so called Enphase for a solution, they immediately recognized the issue, resolved it by sending a replacement part

I am Jamin Mootz, Owner of Actual SEO Media, Inc., here in Houston, TX. My number is 713-737-5529
I would give this company negative stars if I could - I'm wasting my time and money with this company and ALL BAD PROMISES! I paid for Enphase Home Care back on October 25 - since then, over 8 site visits and parts that are working are not re-ordered or replaced - even though EVERY phone call they state they are working on it and no worries, will jump on this and get it going - sorry about the mistakes. 5 different site guys have come to my property and Enphase Home care does not follow their directions - they sent them out. No return phone calls, missed appointments, no followup, parts not ordered after calling in over 4-5 times and they promise its going to get order, multplie lie, multiple people that dont help - support is only a few people - they are understaffed, (Shane, Katlyn, Admire, ect... none have done what they say they are - on on hold again - calling in now over 15 times and all they say is Im sorry and I promise I will get on this immediatley. It should never take this long or be ignored this badly!!
I paid for this service, and they have done nothing except run me around and make many promises and NEVER follow up!! Save your money and pay a private contractor -this is as close as you get to no support and a waste of time!
CEO of Actual SEO Media, Inc.
Jamin Mootz

Yesterday, Abhishek C A helped me to connect my Envoy gateway to my new internet wifi. I had problem with erasing the old recorded internet name and old password. I had been working on it for more than 4 hours but not able to access the gateway software. I was so frustrated and called Enphase help line. Abhishek answered my call and he was gentle and patient. He listened to my explanation and told me to be patient to follow steps he gave me. He was so knowledgeable and knows how to make me clearly understand what to do. In the end, we succeeded in changing the old data and input new internet name and password, which couldn’t be done through the apps. I am grateful for the help. Great work 👍👍

The electricians showed up on time explained the repair and performed the job and were very friendly was very easy and quick

We have been very happy with our System. Started out with Solar only, a few years later added Batteries, and just last week added a EV Charger. We have the whole enchilada and its working great!

After over a week without solar power that I have heavily invested into and trusted in the brand name of Enphase- they are refusing to communicate any type of estimate estimated time of arrival for the need technician to come over to get my system back up working. It has been a horrendous experience. If they had the decency to communicate with me and let me know what’s going on. It would be understandable, but they are not doing this.

Scam for transfer free and just an overall bad company.

Shoben Assisted me on the phone to get my Enphase App updated. He was kind and gave excellent, easily understandable assistance with case #19641343.

I am very pleased with the solar results I am getting, used to how it all works very interesting

I purchased my house with the solar panel, I have been calling Enphase for about 3 years to get the system going. They would walk me through the process to troubleshoot the system but I never get credited for the energy produced. Since the system kept failing I asked them to send a technician, it’s been months, Enphase would say called the installer, the installer would respond to call Enphase then Enphase said call Xcel Energy. They are saying now that they don’t send technician onsite, when I insisted they said that I have to pay because my warranty expired just a month ago (they never said that before and I never got the information about the warranty) This is a scam! Don’t fall for the so called solar panel system benefits. Now, this system is on my roof doing nothing. After paying off the system, Enphase said: if you don’t want to use the system anymore just call your installer. This is ridiculous!

The salesperson said I would reduce my electricity bills to almost nothing and eliminate power outages. The system has been installed for a year. In a power outage at night, my batteries are depleted in a few hours and I still spend over $600/mo on electricity plus over $500/mo on the system. This is not what I was told to expect.

IOS (older and newest) app not working. Also cannot logon using website from desktop. Everyone replies with the same response, "try again in 30/45 min, 24 hrs, etc". RIDICULOUS!!
Update 1/11, called tech support and once again asking me to repeat steps already done. I'm not sure if they're working off a flow chart or what, but sheesh!!

I recently had to go through teh customer service phone number to fix an issue with my app not displaying any data since a heavy snowstorm. The customer service rep helped me in a very patient and detailed way. The issue was a bit complicated, but I didn't lose the connection or was transferred to another department.

crappy crappy customer service, dominated by AI and DIY. My solar has not been communicating with inverters for over two weeks already, and whenever I try to get help, I'm referred to a selection of self-help topics on a webpage. I don't know enough to choose the correct self help. I try to call and get disconnected. Thanks for nothing. I'm almost 50K in the hole for this system and it isn't working.

Update: after being put on hold for long periods then disconnected, and not being able to reach anyone or get a call-back during the day, I called in the middle of the night. I was finally was connected with a technician who helped me sort out the problem and confirm that my system was again communicating. It is still subpar that one has to call at midnight, but at least there's help 24-7.

Software update for IQ has been running for or ten hours. Started with wifi password change said need to update IQ software. Had an issue before with another problem. Could get no help. Said I need new equipment. Over a year later software update fixed it. See what they tell me this time. Did have some stuff replaced under warranty years ago. That went so smooth.

I purchased my Enphase system about a year ago. Already, the T10 battery is no longer compatible with the current IQ Battery 5P. My system is effectively outdated and no longer expandable after just one year.
For a supposedly modular and future-proof premium system, this is simply unacceptable.
I chose Enphase because they promised an intelligent, automated all-in-one system. What I got instead is a closed system that I mostly have to manually control and that is deliberately locked off from third-party platforms like Home Assistant.
The advertised AI mode barely works. It has been in beta for over a year with no noticeable improvements. Dynamic energy tariffs, intelligent charging of the battery or EV are unreliable or don’t work at all. In the end, it’s manual control instead of automation.
The IQ EV Charger 2 is particularly frustrating: According to the technical specs, it supports OCPP 2.0.1, but for regular customers this feature is not enabled. This is misleading and feels like pure marketing without real benefit.
The support makes things worse. Despite countless calls and emails, there are no real solutions. Most of the time, you’re just referred to your installer, or you get standard replies like:
“Please restart the entire system”
“Thank you for your patience”
Problems are not solved—they’re ignored.
Lots of marketing, little functionality. Customer satisfaction clearly does not seem to matter. Like many investor-focused companies, Enphase seems to prioritize short-term profit over long-term customer care.
As a customer, you are left on your own: expensive hardware, empty promises, a closed system, and support without accountability.
Conclusion: Extremely frustrating for existing customers. If you value future-proofing, real automation, open interfaces, or dynamic tariffs, think twice before choosing Enphase. Currently: not recommended.