Enterprise Rent-A-CarReviews 

Horrible car rental service! Avoid at any costs.

Rented a Renault Captur from Enterprise at Herceg Novi in Montenegro. Excellent service, good car - very clean, reliable, comfortable. Service from Stanica Csmilovic in particular was first class. Highly recommended.

Awful awful awful! Collected car (filthy exterior) in Dublin and dropped off in Belfast after paying an extra £100+ one way fee, no problem. After drop off they took an extra £40+ from my deposit for additional one way fee. On calling them they said the initial one way fee had been incorrect and that I had signed the t&cs on collection to agree to extra charges. Pointed out that this was actually coincidentally incorrect since I hadn’t signed a thing on collection and was told I didn’t need to when I queried it at the time. Was then told since I’d booked through Expedia I would have to take it up with them as was their mistake. Incorrect! Expedia are acting on Enterprise’s behalf as an agent. Eventually got a refund through the credit card company. Miselling with extra fees from your deposit hoping you won’t notice. Disgusting and aggressive uncaring customer service wanting to pass the buck. AVOID!!!!

I rented a car for five days. I made a reservation for an Audi Q3 or similar. When I went to pick up the car, they told me they did not have my car and they offered me a Nissan Armada. The car had 75k miles, smelled like weed, had only half tank of fuel, had scratches all over, and very few features.
Additionally, the Enterprise representative was extremely pushy and insisted vigorously in me accepting additional insurance for an extra $200 dollars. My reservation price was $400 dollars and ended up paying $464.
I went to the rental site to return the truck and was closed on Memorial Day. I went to another site that had drop off box and left the car there. One day before the reservation return day. I just called this afternoon to let them know I dropped the track yesterday and they are charging me the extra day (today). No convincing explanation. I asked to email the final invoice and I am still waiting for it.
Worst car rental experience ever. I will not rent from Enterprise either personally nor business ever. I rent a car an average of once a month for my work.

I made a reservation for today. They did not honor it. The office was closed. Today is a holiday but they specifically made the reservation for today at 1pm..

I booked online for the Clayton location. When I arrived, my appointment time was honored and I received the car within 10 minutes. It was very busy that day. Evan was polite and professional. We did the car check and I was on my way. I do wish this location was larger. I rented a large vehicle and I cringe each time driving in and out of that location. When returning the car, Jaedon, was just a polite and profrssional. We did a car check, gave him the keys and I was on my way.

They left me stranded for 6 hours and now are claiming i damaged the car because the tire blew .... never deal with them or any of the companies they own they are crooks even the people at the desks and guys who got me car said this company is bad but they need a job.
AVIS all day long .... Pete Gervais Greenville WI

I rented a car on a Saturday by phone, and one hour later I Ubered to the car center, only to be told no cars were available. I showed my confirmation email, and the agent simply shrugged. I got ANOTHER Uber home, and tried calling both the local center and corporate. I got 3 different people, all of whom said they would escalate to a manager to get my car situation resolved. Not a single person called back.

On Monday, I called corporate again, and got a very sympathetic person, who said she would make sure I got a car. She called the local center, to no avail, so sent them a message asking them to call me. Again, nothing.

I would NEVER, EVER, EVER rent from Enterprise as 1) they have no idea what inventory is actually available at their locations , and 2) customer support is non-existent,

I ended up renting from a competitor who had a car when they committed to one.

Dealing with enterprize alot in waterford talk about team above and beyond from sean to rob the manager to elain and niamh and there few new more staff.they are brillant or brilllant word to using i lost for words rob and team cant do enough a yes found the word ( it not in collins dictionary ) amazing is word

Did my reservation over a month ago, and they cancelled on last minute.....excuse they oversold it. so what about the customers plans. this company is not good at all.

I had a very traumatic experience with the Lawton–Fort Sill Enterprise Rent-A-Car service personnel. I reported my concerns to the manager, and I was pleasantly surprised when Heather, the manager, personally reached out to me. She was compassionate, understanding, and took the time to listen. She was able to resolve the issue, and I am truly grateful for her support. I’m very happy with the outcome. I would definitely use the company again.

Thank you for the wonderful service I received from Karl at enrterprise, Briarhill, Galway, this afternoon. Having had an extremely difficult service from a dealership in Briarhill, when my car was recalled, and caused such stress. It was such a pleasure to get such wonderful customer service from Karl. Would highly r recommend enterprise.

I reserved a car rental a week in advance for 13 and 14 May in Schertz,Texas. I called on Monday 11 May to get a pickup at 12:30 on Wednesday. I called on Wednesday at 7:45 to verify my 12:30 pickup. I called Enterprise at 12:45 when they did not show up. I was told that I did not have a pickup scheduled. I cancelled my reservation at 12:45. At 1:45 a driver called me to say he was outside my house. I had left an hour earlier. This is the second time that this has occurred. Enterprise should not advertise pickup if they are unable or unwilling to provide the service.

Returned my car 3 weeks ago. Since then I have 4 charges on my CC with no invoices and no information. Sent multiple emails with no response! No feedback from customer service

I am extremely disappointed with my experience at the Enterprise Bolton branch (Rental Agreement: 2Q1S0L). Despite my rental agreement explicitly stating a £0.00 Damage/Theft Excess, Enterprise proceeded to deduct £699 from my personal bank account without authorisation.The charge is for a minor windscreen chip, which is objectively less than 3mm in diameter (photos taken with a scale for evidence). According to BVRLA Fair Wear and Tear standards, damage under 10mm in Zone A is repairable. However, the branch staff (Ref: Huzzy) admitted during a phone call that while the chip "could probably be repaired," they chose to replace the entire windscreen as a "commercial decision" for the next customer.This is a clear violation of several points:Breach of Contract: My excess is contracted at £0.00. There is no legal basis for Enterprise to bypass this and charge my card directly. Failure to Mitigate Loss: Charging £699 for a repairable 3mm chip is completely disproportionate. A resin repair would cost under £100. Unauthorised Transaction: The vehicle was provided via insurance cover (esure), yet Enterprise ignored the protocol and charged my personal card instead of settling with the insurer. I have already initiated a formal dispute and a chargeback through my bank. I strongly advise others to be careful when providing card details to this company, as they seem to ignore their own signed contracts and industry standards.

Took payment for a van they didn't have in stock. Cancelled my hire and n]now I am still waiting two weeks later and 4 phone calls pater for a refund.

Hertz ended up not being the company that supplied my rental. I called and visited other Enterprise locations and didn't get a vehicle. However...I talked to another representative that attempted to help. Once again I was told someone would call to rectify the situation and no one called...again.

Tried to rent a car at the La Mesa CA location - I'm going to write two reviews - one about the people working there, and one about the company itself. I would have given 5 starts for the people. I worked with RJ, Jesse, and one other man whose name I don't remember. They were all so pleasant and helpful. They were patient even when I was frustrated by the lack of suitable cars for rent. It's unfortunate that they are left with so few cars to rent but it's not their fault. On my third visit to swap cars yet again, he got a returned car out of the line and had it cleaned up for me, and thought to complete the paperwork while the car was prepared to get me on the road quicker. Just one suggestion for Jesse - when you say you will wait for me to arrive after hours, please be there. Thankfully there was the third man there to kindly help me even though he was busy and they were officially closed - you know who you are, sorry I can't remember your name.

Unfortunately everything else about this experience was a disaster. My BMW 2 series was in the shop. On Wednesday I reserved a "small luxury sedan" on the Enterprise website. When I arrived on Thursday to pick it up, all they had were two SUVs. That is not small nor sedan. I needed something so I took the Audi. It was the most uncomfortable vehicle I've ever been in. I'm 5'0" so I need lots of seat adjustment and this vehicle didn't have it. The headrest leaned so far forward that I couldn't sit up straight to drive.

I brought it back at end of day - all they had to put me in was a crappy old Toyota Camry - says it's 2025 but looked like 1999 inside. It stunk inside of cleaners - the smell got in my hair and I smelled it all day. Seat adjustments were manual and again I could not make it comfortable - it hurt my knees. Back again I go on Friday to trade it for a crappy Toyota Corolla 2024 very basic, again only manual seat adjustment, no USB ports - don't all cars post 1999 have USB ports? It smelled bad too but not as bad as the other one so I put odor absorbers in it. I added two seat cushions to make the seat comfortable enough to drive. I can reach the pedals just barely. I just can't go back again to see if there's something better.

Someone there told me flat out that they NEVER have BMWs for rent like the website claims, and rarely have Mercedes sedans. I don't understand it - I'm willing to pay the higher rate so why can't they keep some nicer cars around? He said they mainly have SUVs because that's what most people want and cheap sedans for those who don't want to pay much. I called another Enterprise on Lytton and the man said they also only have SUVs. Maybe you must go to the airport to get a decent sedan? I'd be embarrassed to rent the two Toyotas I tried. Maybe if they started with a nicer vehicle it would hold up better. But they go cheap and the client suffers the consequences.

BTW nothing in their on-hold message is accurate - "clean maintained vehicles," "give every customer a great experience," "variety of vehicles," "get the vehicle you need," "standard of care," and "PUT YOU FIRST." All gross exaggerations - the experience was miserable.

I will probably try Hertz next time but I imagine they are just as bad. Turo has limited vehicles and IDK how long I will need a car - just praying they fix mine soon. I've always been grateful to drive a BMW - now I will absolutely worship that car, having experienced how bad some others can be.

The old lady in the front was really rude, I did not like her she was mean and racist. will never book with enterprise again, i cancelled the booking because of how rude she was and she even handed my card very rude way

I'm going out of my way trying to leave a positive review for the Lewisville, TX(Stemmons Frwy) location who provided a stellar and accommodating rental experience from start to finish. There was a very positive spirit with everyone that I interacted with.
My only complaint is with the Enterprise website where I couldn't find anywhere to leave a complimentary reservation.