Enterprise Rent-A-CarReviews 

I needed to rent a one way ride from Ann Arbor to Wooster Ohio to pick up a vehicle I purchased there but there were absolutely NO rentals available in my area with any rental place because of flights at Detroit Metro being cancelled due to the high winds we were had the day prior so EVERY company was OUT of one way vehicles.After an hour and a half on the phone to different places, I decided to look in Toledo for an available car and found one at the W. Alexis Road location but I needed to UBER there (50 min ride) on St. Patty's day ($$) and after a series of set backs that started early in the morning, I finally made it to the W. Alexis Rd location to get my car. I was greeted by Nate who was so easy going and got me situated with my car quickly as I was pressed for time. In my haste to leave my home, I forgot my phone charger and the UBER driver didn't have the right type so I was on 18% and asked if they had chargers for sale. They did not but Jacob another guy there, offered me his personal charger but unfortunately it was the wrong type. A few minutes later, he appears with a bag of brand new USBC chargers and gave me one. I asked how much and he said not to worry about it. This entire day was filled with set back after set back from traffic jams, cashing a big dollar check for my purchase, trying to find a one way rental, an uber driver that took back roads and not the freeway, missing my exit due to bad GPS directions, a snow storm after dropping off the rental where accidents prevented me from getting off at the exit I needed to use so a big detour, and driving 25-30 mph for an hour...all started from the moment I woke up to even after having left the Enterprise Store BUT, the experience I had at the W. Alexis Rd location was the easiest and most heartwarming part of my entire day. On returning the rental in Wooster Ohio, I was so pressed for time due to the constant delays and being in an area of unfamiliarity with some GPS issues, I called my sister asking her to phone the Wooster Enterprise location to let them know I was about 5 minutes out past closing and if they could wait for me. They said they were still there finishing up some things and it was no problem. I arrived, went inside expecting to fill out paperwork but he just took the key and said I was all set and he would let the Toledo Store know it was returned. The amount of relief I felt roll off my shoulders knowing the car was returned and I was all set after the stress of the day was so huge. The ease and kindness that I experienced from Enterprise was the brightest moments of my day and I wanted to make sure to give a shout out to both Nate and Jacob for their great customer service and going above and beyond to help make my day more smooth. I forgot to mention that Nate plugged the charger into the car for me and even helped to program my location I was headed to into my maps on my phone as my haste and non-tech savvyness was causing me confusion and he just made it happen. Thank you to both of these fine gentlemen and the one on the receiving end in Wooster whose name I did not catch. They were all amazing and I will definitely be using Enterprise again!

I was told gas tank was full and I needed to return it full. I traveled only 41 miles, but when I filled it up, It cost me $23. I told clerk at return and showed picture I took when first entering vehicle at pick up and he gave me $10 credit. I told him I didnt think that was right, He assured me it was good, but it was not. Also, I reserved a compact car and all they had was a Silverado. Too big for a 4'11" lady.

I rent vehicles very often and this trip I was traveling out of Birmingham Al. Landed at airport and went to enterprise I had to wait 45 minutes to get a vehicle. I drove vehicle for the week returned it and the attendant asked if everything was good I said yes except the 45 minute wait. She how can we make it to you i said maybe a couple free rentals days she replied how about 4 i said that was great. I received an email stating that they would be put on my account. I did not receive anything i followed up 5 people where ccd on email so it wasn't going to just one person. No response. Very disappointed based on how often i rent vehicles. Do what you say, be honest , stand behind your word that doesn't appear to be happening with Enterprise. I highly recommend you review all other rental companies first. I guess how many overall stars they have says it all.

What a bad company this is. We rented a Hyundai Elentra from this company. When we got there the man that would be helping us already opened the shop to late.
We inspected the car. It had quite a number of dings and I have no idea what happened to the rear windshield but I am pretty sure the bubble texture of the tinted foil that was on there wouldnt go through a safety inspection. He said the car was clean (which it wasn't we had to through out some stuff when we started driving) finally concluded that the fuel tank wasn't full. He made a photo and said I needed to bring it back with the same gas level. I think you already know how this is going to go...

I signed which I should have never done. I just wanted to have a nice drive with my partner.

When we were on the way back I pulled into a gas station, and then I thought how am I even supposed to get it back on the same level as that I took it?
We ended up putting it full because I couldn't ask the attended that was helping us to stop pumping every 5 liters.

I brought the car back and when I told them I wanted compensation for the extra fuel they laughed at me in my face. Saying I did not know how many liters I tanked extra and offering to figure that out together was met with a firm no.
It tells me that they also had no idea how much was in that car and already knew they would get it back with a full tank.

I will never rent a car here again, and I will absolutely advice anyone against it.

I was recently in an accident and my insurance included a rental car from Enterprise, Fairfield, CA. I spent 20 minutes on hold and several times they picked up then put me back on hold again and again. I won't be getting a car from Enterprise. You need to upgrade your service or get responsible employees. And saying your busy is'nt an excuse.

If I could give 0 stars I would appalling customer service

Usually, Enterprise have been really good, but this time has completely missed the mark.

I have rented from them so much, I had enough points to pay for one of my rental days.

I wanted to pay by debit, checked the rental policy and it said I can as long as I provide 2 utility bills, some other items, etc.

I went in prepped. I got to the counter. I said I'd like to pay by debit. The guy, who until this point was friendly turned serious and said NO YOU CAN'T. Immediately dismissive. I said what do you mean I can't, I read the rental policy. He backtracked. He made a joke about how prepared I was.

He then proceeded to ask me if I'd ever rented from them before.... with my account on his screen, alongside 3 references and phone numbers, my job title, my company, my direct supervisor, whether I own a car. A little overkill but sure, debit must be scary.

I paid the fee then got shown to our car. It was a "you pay we choose" scenario. Firstly they tried to upsell another car for an extra $30 a day. I said no. They said "how much WOULD you pay for this upgrade". I declined, but what is that? Either the car costs an amount or you're overcharging people.

Then I got absolutely hounded about the different ranges of protection and the many awful, tragic things that could go wrong should I not take at least one of these add-ons. I'm aware of the risk of renting a car. Telling me I can't pay for debit when I can, trying to barter an upgrade, and then being in my face talking about serious financial loss. Just an overall unpleasant experience.

Before I left they said "we'll probably give you a call tomorrow to see how you are getting on". Of course, check in on your car. They never called.

It's so disappointing because I've had nothing but pleasant experiences with Enterprise in the past. I will not use them again.

Subject: Formal Complaint Regarding Enterprise Rental Service and Misrepresentation

I am filing a formal complaint regarding the extremely poor and misleading service I experienced with Enterprise Rent-A-Car while attempting to obtain a rental vehicle covered by my insurance claim with Allstate.

On March 5, I filed a claim with Allstate Insurance after my 2018 Honda CR-V was damaged. On March 6, an Allstate representative informed me that a rental reservation had been made with Enterprise and that someone from Enterprise would contact me. I was also provided with a reservation number.

However, no one from Enterprise contacted me. On Friday, after waiting the entire day, I called the Enterprise number provided by Allstate. The representative could not explain why I had not been contacted. I was instructed to visit a location approximately 20 miles from my home.

I drove to that location only to be told that they had no vehicles available. I then contacted Enterprise again and was directed to another location approximately 15 miles away. When I arrived, there was no Enterprise office at that location.

On Monday, I located an Enterprise office near Katy Freeway and Mason Road. When I arrived, the staff initially stated that there was no reservation and told me to contact Allstate. After speaking with Allstate again, the Enterprise staff suddenly stated that they had found the reservation but had no vehicles available.

Allstate then directed me to another Enterprise location at 23311 FM 1493. At that location, the Assistant Manager, Kade Fung, informed me that the reservation had just been received and that there were no vehicles available, but he expected a mid-size SUV the following afternoon. He also stated that I would need to upgrade the rental. I contacted Allstate again and the upgrade was approved.

The next morning, I called the location as instructed and was told that vehicles would be available at noon. At noon I received a call from the same location stating that there would be no vehicles available until Thursday.

Because this situation had become extremely frustrating, my wife called the same location shortly afterward without mentioning Allstate. She asked if vehicles were available and was told that they had plenty of vehicles available and that she could come in immediately to rent one.

When I went to the location myself, the representative confirmed that they had a vehicle available. However, when I confronted the representative about the conflicting information and the earlier statement that no vehicles were available, he became upset and refused to rent the vehicle to me. He returned my driver’s license and stated that he would not rent to me.

This experience involved multiple unnecessary trips, misinformation, and what appears to be deliberate misrepresentation regarding vehicle availability. I spent several days trying to obtain a rental vehicle that had already been authorized by my insurance company.

I am requesting that Enterprise corporate management review this situation, investigate the conduct of the employees involved, and provide an explanation for why I was repeatedly misinformed and ultimately refused service after being told vehicles were unavailable while others were told vehicles were available.

I would also appreciate a formal response regarding how Enterprise intends to address this matter and prevent similar situations from happening to other customers.

Sincerely,
Nauman Khan

My experience with Enterprise has been an absolute nightmare from start to finish.

The hire car was provided while my Hyundai was in for work, with Hyundai covering the cost. Despite this, Enterprise took money from my bank account without any prior warning or communication.

I emailed a complaint and eventually received a phone call. During that call I explained that I had never received any paperwork or agreement, and nothing had been sent to my email. The employee checked the email address and said he would resend the documents – which I never received. It also took four days just to receive a reply to my complaint email.

When returning the car, I even brought another person with me because I believed the hire car had to be dropped back to the branch. No one had told me otherwise. When I arrived, I was then told I could have simply left the car at the dealership where I collected my own vehicle, meaning the extra journey was completely unnecessary due to poor communication.

To make matters worse, the very next day £500 was taken from my bank account with no warning, no email, and no explanation.

When I rang the Chorley branch, they told me the Wigan branch was dealing with it. I was then given a number for claims and spoke to a very rude representative who simply stated it was all in the terms and conditions. I explained again that I never received the contract, only to discover that Enterprise had recorded my email address incorrectly, despite it being checked twice while I was present.

The entire process has been extremely frustrating and poorly handled. Communication has been terrible, money has been taken without warning, and staff have been unhelpful and dismissive.

Charging £500 for a single tyre is completely unreasonable and I will be formally contesting this charge.

Overall, this has been an incredibly disappointing experience and I would strongly advise others to be cautious when dealing with Enterprise.

Rented a car, first of all we had to put down a $350 deposit! Which blew my mind because if you have your OWN car insurance WHY are you charging people that. Secondly, my daughter was traveling, so we put the car and plate number on our EZPASS account and after we returned the car, we were charged about $150 worth of TOLL charges but also were charged regular toll charges on our EZ PASS account. When I tried to fight it and sent them an invoice of the EZ pass account, they said the dates didn't match! MY daughter only had the car for three days. They took the money directly from her bank account and said that we OWED that! So, watch out because this is a damn SHAM! We used our OWN ez-pass information on the rental and they basically told us we were LYING! And refused and denied to give her the money back! NEVER again will I rent a car from this place! UNACCEPTABLE!

Downtown location Edmonton alberta this place is the most unprofessional business i have ever seen and its not the company its the people working there. They actually told me and quoted ( I gess your shit out of luck) instead of taking me seriously and try to explain what i needed to do they seem be selective on who they deal with by the sound of your voice on the phone. They were very rude and unprofessional and should be ashamed that you take your problems out on your customers. I will not recommend this company at all.

I had a very disappointing experience with Enterprise Rent-A-Car - 112-01 Queens Blvd.

From the moment I picked up the car and left the location, the vehicle was nothing but a problem. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it.

However, as soon as I left again, the tire warning light came back on. I had to return once more to get a different car. By the time I finally received another vehicle, I was very late picking my son up from school. Unfortunately, the second car also showed that a tire was losing air pressure.

I then called customer service and was told I could go to Enterprise Rent-A-Car - 2900 Merrick Rd for a replacement. When I arrived, the representative told me they had no available cars. After going back and forth, they eventually provided me with a vehicle.

On top of all this, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle.

Overall, the service was unprofessional, the vehicles were poorly maintained, and the way the situation was handled was extremely frustrating. To make matters worse, on Monday I received an email from Enterprise customer service regarding a damage claim related to the tires — something they are now trying to blame me for.

I would not recommend renting from this company. If you are looking for a reliable and safe car rental experience, I strongly suggest finding another option.

Be extremely careful booking with Enterprise.

I prepaid £895.75 for an 11-day rental from Nice Airport and arrived later the same afternoon on the pickup day. Because I arrived outside a 2-hour pickup window that is buried in the terms and conditions and not clearly shown during booking or in confirmation emails, they treated it as a “no-show”, gave the car to someone else, and charged me a €150 fee.

I never received a car and had to rent another one from a different company at the airport (who were far more helpful).

It then took almost a month and four phone calls to receive the refund for the rest of my payment, with repeated promises that the refund was “on the way” and no email confirmation despite asking for a paper trail.

In the end I got my money back minus £150 for a car I never received. Very poor transparency and customer service. for a car I never received.

I booked a 7 seater Peugeot 5008 on the 31st January for the 7th March to take my daughter and friends to her birthday party as one group.

On the 4th March I received a phone call to say that upon collection of the vehicle I had to have a physical credit card and pay a refundable deposit of £500 as it’s a ‘high end’ vehicle. There is nothing on the booking confirmation that states this in their terms.

I don’t have a credit card and ultimately my booking had to be cancelled.

The added insult to injury is that because the cancellation was within 72 hours of collection, I’ve had to pay a £40 cancellation fee.

This isn’t just a company that acts in bad faith, it’s a company committing daylight robbery.

Cancelled on me at the last minute multiple times then gave me a car that smelt like a dogs backside. The irony of being told you cant have pets in then the windows look like they have been dog licked over and over, not cleaned and left to fester. Honestly can't describe how sick I have been driving round sneezing my head off whilst smelling like I've got my head up a dogs backside. Vile.

Enterprice Brentford UK location:
I booked & reserved my car a month ahead. It would be my first time driving on the left side of the road so I decided to get a small, automatic economy car for my trip.

Upon arrival the booked car wasn't available - and all other automatics had broken down as well. So They said I would get an upgrade instead - lovely - now I'm driving a manual SUV, leading me to feel less confident and thus accepting their damage waiver for an additional ₤15 a day. Already feeling pretty bad about the whole ordeal.

I suppose all would have been fine there, where it not that I was handed the SUV with an almost empty fuel tank, returning it with more fuel that it had initially at pickup, and still being charged ₤60 for 'Fuel Recharge' and 'Fuel Admin Fees'

It's ridiculous, they charge for the reservation, including a ₤200 deposit upfront - then give a refund after they have subtracted any extra and hidden fees from said deposit. Without any communication mind you; they told me everything was okay when I returned the car, I got no invoice or receipt that would have indicated extra fees/costs being applied.

customer service has no mail, only phone - so best prepare to be busy the next week after your trip. Terrible company, DO NOT RENT>

I feel your staff scammed me and failed to inform me of damage on the car. Then forced me to pay for the damage when returning it . They could provide no proof that the damage wasn't there when I took the car out and taking the word of your staff is unsatisfactory and I would never hire a car from yourselves again.

The person conducting my van rental was very helpful. The rental cost is very high all things considered. Enterprise are like a low cost airline, everything is extra, and they even charge road user tax in addition to VAT. The van is filthy on the inside, less so on the outside. With 40,000 miles on the clock, it is well used and the cargo compartment floor is soiled, but the cab was also very grubby with mud on the front lower dash area. This was the only van available in the size and rate, so I phoned customer service about the state of the van. The person I spoke to was not in the least sympathetic. He said they clean the vans only if there is time, and they do not fill the fuel tank they mark down what is left in their favour, so just over 1/4 was marked 3/8. The windscreen on the inside was covered in some kind of haze, so clearly not cleaned for months. The van may do the job, but the attitude of Enterprise leaves a lot to be desired. They are a low to middle-of-the-road company, it seems. Other options may be a good step up and may also be cheaper and their people may be more customer oriented.

Very bad customer service. Car had mechanical fault and took them 2 days to swap

Tyre cut scam attempted by a young , diffident sales lady who didn’t even have the confidence/ ability to drive the car into the garage from the road outside .
E mail sent to get a manager to contact me . I heard nothing .
In the trade they call this ‘ sharp practice’ . To honest people it is , simple crooked behaviour .
Avoid this company . Everything that is wrong with the current car rental market .
The branch involved ? Enterprise , Kirkcaldy , Fife .