Enterprise Rent-A-CarReviews 

I rented a car from this facility under an insurance claim. The representative, Connor Gibson, stated ALL fees would be covered by the insurance carrier.
The repair of my vehicle took over 3 months. Upon the return of the Enterprise rental, they stuck me with a $2,300 bill for vehicle protection against the rental car. When inquiring why I was charged, they stated the insurance company would not cover it. They apologized for their error.
Watch out for their shady business practices

Just read in the news how Enterprise tried to charge a couple over $9,000 for putting diesel fuel into a car and damaging it. The couple had receipts for gasoline and a photo of the pump used. Diesel was not an option.

On Easter Sunday morning I arrived to collect a car I had booked and fully paid for in advance. Enterprise told me their reservation system had made an error and no car was available. No apology, no assistance, no solution offered. I was left to sort it out myself, on a holiday weekend, with hotels and activities booked across an entire trip. I had to call my booking platform myself to find an alternative. The failure was entirely Enterprise's, the cost and stress fell entirely on me. I would never book with them again.

We always use Enterprise. We have had nothing but positive experiences with the cars and the customer service.

I have been on hold for Saco Maine Enterprise for roughly 45 minutes , desperately trying to locate a vehicle as mine is DEAD and being towed to a dealer. I have heard ad nauseum their recording stating “a partner you can trust”, “convenient locations” (that are closed weekends),”extraordinary and exceptional customer service”, “standard of care”, and a “promise to put you first”. After each half hour hold, a recording comes on and says your call can’t be transferred - try again later. Their exceptional customer service includes being close on weekends or open Sat until noon with nobody available to talk to you.

One of the worst ever organisation, I had seen . Their reservation system is a toy game story. How many bookings you make a, all will be accepted and they will give your reservation confirmation , I tried 5-6 bookings all of them were given confirmation for the same time and date. When you reach them for the vehicle , there is no vehcile availablility . You spend and reach their location for taking the vehicle will be a waste of time , as they don't care to honor their reservation process.

Terrible experience with Enterprise Maastricht. They withheld money from me, telling me I'd received a fine in Holland. Two months later, I received a request for money from the ministry, which they obviously hadn't paid. So it cost me more than double. Never again.

​I have been waiting for more than 40 days for a refund that was promised within 10 days. I have the emails from Lucy Fernandes confirming the refund on March 6th, but they are now ignoring my emails. This is an absolute disgrace. I am starting legal action and reporting this to the European Consumer Centre. DO NOT TRUST THEM WITH YOUR MONEY.

Enterprise is the worse car rental ever. They charge you for things you have not done. Will never use them again. Not friendly service either.

PLEASE, PLEASE READ THIS BEFORE BOOKING WITH THESE MODERN DAY THIEVES!

I am incredibly disappointed with my experience at Geneva Airport. We were wrongly charged for vehicle damages that were already present when we picked up the car on 8th March 2026. Despite us providing clear, timestamped video with metadata and photographic evidence proving the damage existed prior to our rental, the company has completely ignored our dispute and simply taken a large amount of money (£730) without any communication or reply and it's now been over three weeks. Zero.

Their own checkout report was poorly documented with no supporting photos, yet they are holding us liable for pre-existing issues.

I beg you, avoid this company at all costs or consider walking. Their customer service is non-existent and their billing practices are completely unjust.

Not a family friendly company.
Hertz Rent a car is family friendly

Reservation Number: 1495003068/Rental Agreement Number: 2KF3DZ/Claim Number: 79860574

I booked my vehicle directly through the Enterprise website. Damage Waiver was already included in my booking and I additionally paid in advance for Excess Protection and Roadside Protection. My reservation confirmation clearly shows these protections and confirms that payment was already taken.

During the rental there was a minor incident which caused a small scratch on the vehicle. I accepted responsibility for this at the return counter in the Dublin Airport branch. Initially the system showed an excess of €2700, but after I presented my reservation confirmation, the staff checked again and confirmed that I had purchased Excess Protection and that my applicable excess was €250. I paid €250 and received a final invoice showing a zero balance.

Nearly one month later I was unexpectedly asked to pay an additional €2450, with the explanation that no excess reduction had been purchased. I provided my reservation confirmation and proof of payment multiple times, but was still told the system does not show the protection.

This is very difficult to understand. If Excess Protection had not been purchased, why was I only charged €250 at the time of return instead of €2700?

It is extremely concerning that protection was paid for in advance, confirmed by staff at the Dublin Airport branch, and applied at the time of return, yet is now being treated as if it never existed.

This situation appears to be caused by a mismatch between the reservation system, the branch system and the damage recovery team records. It has caused unnecessary stress and confusion.

I hope Enterprise Rent-A-Car can investigate this case properly and clarify what the Excess Protection payment covered.

I am still waiting for this issue to be resolved.

We rented a car in Dublin, Ireland, and unfortunately had a very disappointing experience with Enterprise Rent-A-Car. While other rental companies accept both debit and credit cards from non-Irish customers, Enterprise only accepts credit cards.
The staff were quite unhelpful and made no effort to resolve the issue. Their only response was, “It’s our policy,” without offering any alternatives or assistance.
We then went next door to Budget Car Rental, where everything went smoothly. Not only were they more accommodating, but we also received a better car for the same price compared to Enterprise.
Additionally, if you try contacting Enterprise by email, don’t expect a reply—it feels like sending messages into a black hole, as no one responds.

Oh, WHERE do I start?

Picked the car up, it had UNDER a QUARTER tank of gas, causing me to IMMEDIATELY have to blow OVER $60 to fill up to get home.
I got ONE day of coverage, and they failed to explain I HAD to GO IN IN PERSON to cancel the coverage. And our ONLY LOCATION in town is apparently OUT OF BUSINESS (hopefully the rest follow suit soon. Predatory company) so im being FORCED to pay for over a WEEK of coverage and I CANNOT drop the car off here now FORCING me to spend ANOTHER $60+ to return it to "the nearest location"...OVER TWO HOURS AWAY!

-500/10,000 STARS BEING GENEROUS.
This company needs to fix...everything. Or it needs to just end. Preferably the latter. 1st time ever using, LAST time ever using. I will WALK OR HITCHHIKE the 100+ miles. Fk these people.

3/31/2026-4/10/2026. Nothing but issues, none resolved. Will update if anything is done correctly.

My sister and I returned a rental car to Enterprise on March 30th and was due a refund of $423. Today is April 7th and I’m still awaiting my refund. While I’ve reached out several times to Enterprise, what we were told is that it has been escalated to the billing team. This is unprofessional!

If i could give a zero stars, I would.
Yes, I acknowledge that I used tolls in N Dallas, & they totaled 72 bucks however, enterprise assessed a twenty five dollar convenience fee. That is just a straight up money grab! There should be no convenience fee from rental company because the convenience fee is built in the cost of the 72.00.
I can't stand when companies just blatantly take your money.
I promise you the next time, I need a rental car, it will not be from enterprise.I don't give a good dot damn what my insurance company says.

Enterprise Rent-A-Car is an organization that does not prioritize its internal customers.

When a global conglomerate neglects its employees, what can be anticipated from its external customers? Other than subpar products and inadequate customer satisfaction. Unfortunately, the values of its founder have become obsolete. It is a company driven by greed, as evidenced by their practice of overbooking vehicles, which complicates the process for customers to receive what they have paid for and places additional strain on the workforce in fulfilling customer commitments.

If I could do a big red flag I would.
If anyone has hired a Renault Austral reg- HD 82 1 ZP from Bergerac Airport in France, from 10/11/2025 and they have put wheel arch damages on you, the its a false damage claim.
I hired this car 6th March 2026, there was damage but I photographed it. (Luckily) took the car for a week, everything is fine. Returned the car.. suprise, surprise, they weren't there. "Put the key in the collection box" ok, I said. 1 hour 30 mins later I received an email, a damage report. So I immediately sent them my pictures with the time stamp asking them to check.
They avoided it, and continued with the false damage report. They then deducted over 2000€ from my account, even though there was a dispute. They have strung this out for 3 weeks now, but their error??? They sent me a picture of said damage with their time stamp....10/11/2025.

Please please do not use this company, many reviews are the same, im not having a bad day, its just completely unfair what they are doing to people. I imagine the car has been paid off by all the damage claims they have done to the public.

From beginning to end my experiences with Enterprise customer service has been excellent for several years. I am a bit old school and need guidance with how all the "bells and whistles" work, but the staff always graciously walk me through it! For that reason, I consistently have utilized this Lakewood location. There was not a wait time to get my vehicle or return it which I really appreciated. I was warmly greeted by Preston Lee today. There was a mix-up with the type of vehicle I reserved and the actual rental, the Assistant Branch Manager, Marcos Borja offered a price adjustment that more made up for my inconvenience.

I recently booked a car online with Enterprise Rent-A-Car in the Netherlands and paid over €300 with my virtual VISA card. Payment was accepted, confirmation received - no issues.

Arrived for pickup right on time. Staff refused the car, saying they only accept "physical credit cards" - no virtual ones, no debit cards. This requirement was buried in the confirmation email fine print and was never disclosed during the online booking process where I entered my payment. If virtual VISA cards aren't acceptable, why did the system accept my payment without warning?

The employee refused to refund my money. I offered multiple solutions - my virtual credit card, cash deposit, other security. All refused. No flexibility, no customer service.
Then it got worse.

When I asked for the employee's name to file a complaint:
- He refused to give his name
- Became aggressive when I tried to take a photo
- Tried to grab my phone from my hands
- Repeatedly tried to lash out at me, another employee had to intervene and restrain him
- Locked the door so I couldn't leave
- I was trapped inside with three male employees
- Had to call police while imprisoned

Police came but only took a report. I was forced to delete my evidence before being allowed to leave.

What I lost:
- Over €300
- Hotel booking (trip cancelled)
- My safety after being physically threatened

If this happens to you in the Netherlands:
- File a complaint with ACM (Dutch consumer protection)
- Try to dispute the charge with your bank
- Document everything and consider small claims court
- File a police report if you're threatened

Do not rent from Enterprise Amsterdam. Your money and safety are not worth the risk.