Eon Drive Reviews 117

I’m so fed up with this vestal evc04 ev charger , it seems like it has its mind of its own. The first ev charger actually blew up my car battery, eon admitted it was a faulty ev charger and came and replaced it under the warranty.

Now I’m having issues with an orange light constantly on , purple light constantly on.

I plug the ports and the ev charger light goes purple instead of blue .

Today I came home and all colors were flashing , purple , blue, green and orange !

Iv logged numerous logs for technical help and all I keep getting told it takes 4 working days for someone from tech team to call me.

Iv lost all patience so I demanding this useless ev charger to be completely removed from my property!

Absolute waste of money and customer service !

I wonder if the ceo of Ron charger is working correctly as it should !

Anyone reading this review DO NOT GET AN EON EV CHARGER !

After installing the charger, I have been having literally sleepless nights as like everyone else it keeps disconnecting from the Wi-Fi even though the Wi-Fi is literally on the other side of the wall. After complaining multiple times all they keep saying is the broadband it’s not stable even though none of my other devices lose connection and like most devices once it disconnects it reconnect automatically however this charger doesn’t. Which means your charge session stops and there have been many times where I have woken up to no charge to my car which has led my day to be ruined as I’m so dependent on it

Absolutely useless

This is my second review - having deliverd 1-star on Eon's main TP page. Charger reliability non-existent. The 'connection' with the app is awful, but that's not the half of it. The app informed me my car was plugged in and not charging when it wasn't. When using the RFID card, the charger loses connection and the stops charging. Apparently the reason is my WiFi when this has been checked and verified as in the tolerances for the charger to function. On my 2nd charger in a fortnight, what a waste of time, not money as now refusing to pay.

More than half the time the charger does not work. Says in Eon Home app ‘charger is offline’ but says it’s ’available’ in my Eon Drive app so definitely an issue with the app.
Guess Eon don’t care with the numerous emails/phonecalls regarding this but why would they when it’s 7pkwh to charge when scheduled (off peak) and 23pkwh any other time. They are using this to con people and it’s a scam to get you to bury their EV charger thinking you will get good prices but eventually you get fed up and just charge it using your card as that’s the time you’re awake and at least you know it’s getting charged.
MY ADVISE WOULD BE STAY AWAY FROM ELECTRIC VEHICLES PERIOD AS IT WONT GET NO BETTER IF 40% of people are trying to charge

Very poor experience. Error codes while it was being fitted have never stopped. Customer service is chronically woeful simply blaming the electricity grid supply and demanding payment for a product that just does not work.
Find a firm who has a better grasp on customer experience and EV installations and avoid eon! A formal complaint has had no attention beyond automated marketing delay enails and now it’s been ‘deadlocked’ after zero effort on their part

Good install, cable, charger and consumer unit went in locations where I requested and happy with the £50 reductuon or being a customer. Nothing much more to say, it does the job. Reading the other reviews it seems the houses or wiring aren't up to spec, or some sort of low ratings for specific wishes which didn't magically come true. Ta.

Absolutely shocking
The charger fails to work 75% of the time
Have to reboot it every time I try to charge car, and I daren't charge overnight as it's so unreliable
The app is pathetic and never works correctly
The customer service and alleged tech support is rubbish, no-one seems to want to understand the problem, let alone offer a solution
£1100 wasted
IGNORE EON AND BUY FROM ANY ALTERNATIVE SUPPLIER

Absolutely shocking customer service!
Booked a video survey which they never called me to go through.
When I called them I was advised my appointment had fallen off the booking system (no e-mail or call to tell me this) and that the next available appointment was in a further 10 days...
His words were "We're really behind on these" which doesn't give much confidence around their service in general.
I was going to go with one of their chargers and tariffs but I'll look elsewhere now.

Disappointed that such a simple product like the EON Drive tag doesn’t work at my usual charging station. Instead of a quick solution, my request was just passed on without any clear response. I expected faster and more helpful support for such a basic issue.

I’ve waited 2 years to do this review because i don’t generally rush to judgment on any product where there’s obviously a learning curve to get to know its functionality, or where my limitations technology-wise might be the problem. or at least not help.

But I’ve had enough with Eon’s EV home charging service. From the outset their charging unit, which I paid c£1100 to have fitted, was erratic such that I lodged a complaint within the first few weeks and eventually only paid for it, about 4 months after it was fitted, because I’d had a run of 5 or 6 charging sessions when it all seemed to work ok.

That has proved to be the exception, because in the 20 months that have followed, I’ve had no more than 1 out of 6 successful charging sessions. Usually I come back to the car either the next day, or 2-3 hours later to find the charger either showing solid green (power to the charger but not charging) or no lights at all, despite the app showing “plugged in and charging” for the last few hours. I’ve invariably had to reset the unit by switching it off at the mains, after which it usually charges ok on the next session, which tells me it’s the unit, not the car.

Eon’s technical support team are well-intentioned, but useless because all they do is reset at their end, which is no different to me doing a hard reset at my end. I’m not a technophile but my hunch is that the main problem has been caused by whoever decided that they needed a “Pending” phase when the unit fires up, apparently because they assume that we’re all waiting to charge our cars at midnight to get a cheap tariff, and therefore bring down the National Grid with the power surge (guys - forget that; we’re just trying to charge our cars whenever we can, because it’s so unreliable). Generally it goes into “pending” ok, but only once in a blue moon does it then go into the charging sequence.

AVOID

Do not buy this if you need to rely on it working.

Regularly needs to be reset/rebooted to work and every c.6 mths requires an engineer to mend it.

I combined this purchase with moving to a tariff that encourages me to charge overnight so I only find out it hasn’t charged when I come to use it in the morning.

Engineer call out takes at least a week - and can be longer.

Luckily I have a hybrid so whilst very frustrating I have an alternative. You couldn’t have a full EV and rely on this product.

If I can put 0 star, I don't mind it. It is so frustrating to register my account for my EV car charger. Keep contact customer service but keep postpone the activation schedule.

I was shocked to experience such a frustrating system from a company I used to trust. If your account balance drops below £10 while charging, E.ON automatically charges you £15 repeatedly until the charge is stopped or completed. Any leftover credit from these charges is nearly impossible to reclaim.

There’s no clear explanation on how to get your money back; I had to dig through the T&Cs to find that you need to email them. Unfortunately they never respond. A process that should be automatic is instead a complete nightmare.

Well done EON for setting up a charging business and failing at the most basic customer friendly processes. Avoid if you can.

The owner of this platform is completely unprofessional. When I rented out two of my cars on his platform for months, a renter—who wasn’t even the person on the booking—ended up getting one of my cars towed due to having a suspended license. I reported this to the company, and they did nothing to address it seriously. Instead, they told me I wouldn’t be paid my full rate, even though the renter kept my car for days past the original booking.

They claim to vet their renters, but it’s all a lie. Their customer support is unresponsive, and the app itself doesn’t function properly. When I raised my concerns, the owner dismissed them, saying he had "thousands of cars to worry about," making it clear that my situation was not a priority.

To make matters worse, they refused to reimburse me for anything related to the unauthorized renter or the towing incident. This company is completely unreliable—stay away!

Absolutely shocking pile of crap. Everyime I have had to charge my car at home there is s fault with the crap thing even had to replace parts before it was 1 year old. I'm totally disgusted with this. I'm needed to charge my car tonight to drive to cumbria to see my dying mom and now I'm screwed.

Eon technicians who installed the EV charger were friendly and polite. However after completing the install and explaining how to use the charger, I was advised to 'use the RF card' to charge. After using the charger for a short while I came to believe the advice was quite likely because Eon were aware their charger was not completely reliable. Very disappointed in this part of Eon and costly to me (if I want to change the charger to a reliable one).

I so wish I'd have read these reviews before ordering my charger. I've had exactly the same experience as many people here. Only charges 50% of the time, meaning that I can't go to bed trusting it will charge on the cheaper overnight setting. Thankfully I've not paid for the unit yet, so have some leverage, but its not the point. I trusted the Eon name as a long-term energy supplier to both my home and my business but have been badly let down.

Absolute rubbish!!! It charges twice a week as it should and for the rest of the time I’m up at 0200 to make sure and end up spending an hour trying to restart it etc!
Less than 50 percent of the time it works as planned and the majority of time it’s a major headache and anxiety causing. The app is connected to somewhere else - it doesn’t correlate to the charger at all!!
Absolute, and I don’t say it lightly, total waste of time!!

Brought a Eon Drive Charger and its been more than a month now I cannot use the Eon app to start/stop or schedule charging. Having to use the RFID tag every time. Technical support seems to have little understanding of the problem to resolve the issue.
There are ongoing technical issues within the app that keep asking me to log back in.

EonDrive Vestal EV04 installed by E.ON in July 2003 and did not function properly until November 2023 (4 months). On installation the E.ON engineer was unable to commission the charger due to repeated PEN fault's caused apparently by high voltage supply. He contacted the DNO and an engineer turned up within an hour and tested the voltage supply to the property and found the voltage supply was within the permitted range. The E.ON engineer left leaving the charger disconnected! Two weeks later another E.ON engineer visited to commission the charger, and after approximately 90 minutes after repeated PEN faults he got it to work and left. I complained to E.ON Drive and they advised I should contact the DNO to request that the supply from the substation be ‘tapped down’ to a lower voltage. At this stage I refused to pay E.ON for the installation until I was confident the charger was fit for purpose. The DNO placed a voltage recorder on the meter and again determined that the supply was within permitted limits. I formerly complained to the DNO and the result was that as the voltage supply was within permitted limits (230 volts +10% = 253 volts max), I should ask the installer to provide a different type of charger. I supplied E.ON with a copy of the outcome of my complaint from the DNO, but E.ON still maintained that there was no issue with the charger and the DNO was responsible, as a voltage higher than 253 volts would cause the charger to cut out. In November 2023 I received a call out of the blue from a DNO engineer who advised that the voltage at the local substation had been tapped down and since then the charger has performed generally well with a few PEN faults being experienced.
Over 15 months I have been passed between E.ON and the DNO with each blaming the other.
I contacted E.ON in February 2024 to advise that I was happy to negotiate a discounted settlement for the installation cost that reflected the inconvenience experienced while the charger was generally useless for over 4 months. E.ON contacted me yesterday demanding the full installation cost stating that the issue was not with the charger but with the DNO and that I should seek compensation from the DNO.
Tonight E.ON have remotely disconnected the charger because it seems I won’t bow to their bully boy tactics.
Dealing with E.ON is extremely frustrating as they do not take responsibility or attempt in improving customer relations. My advice is stay well clear . Next step another formal complaint and hopefully for independent adjudication.