E.ON Next Energy Ltd Reviews 200,354

I have been with EOn next for a few years, never had an issue and found all departments to be very very professional what more could you ask for

good but too long

Very helpful trying to sort out 2 different accounts on the App, but not achieved yet

New tariff suits our usage, staff helpful & polite.

Rang a very helpful guy called David. He wasn’t able to help as it was something technical but he messaged the department and David emailed me straight back. Great customer service.

Seamless switch of energy when moving into my new home

Very helpful and patient explaining all details of my inquiry .

I have been messed around by eon for months. At first they told me that I couldn't have en electric smart meter installed because I have a gas one that isn't sending messages and that needs to be fixed. And that they will work on resolving this and come back to me. Months later and I haven't heard anything. I call them again and they see I need a smart meter installing, they arrange to install a meter on the 15th of may. I then get an email saying it will be installed on the 14th which I can't do as I'm Ib the office. I call again and ask for the appointment to be moved. I'm then told that it can't be moved and they have to cancel it and book another one. They cancel it and then Tel me they can't book another appointment and that I will need to call again in a few days.

Horrendous experience. Tried multiple times, agents are poor English speakers who can't answer even basic questions regarding energy tariffs and contracts.

Tariffs were explained and the best choice. Agent was very helpful.

I have been without gas since coming over to u. Having to wait about for engineers etc. Had to go stay with a friend as place was too cold.

Made it easy to switch supplier and communications so far and are good.
The app is easy to use.

Top notch thank you

We’ve been with EON for 13 years and never had a problem. Excellent customer services.

Very friendly and efficient operative made the procedure positive and fulfilling.

Fast and accurate 👌, I will recommend you guys, It was so easy to switch . Thank you team

Been Eon Next customer for long before they became Eon Next. Purchased a new house and wanted to move my supply and tariff to the new property. A bit of a back story- whilst I am moving, I need to have a supply in both properties due to works being carried out at the new house and I have never had a pay as you go meter before. On the day of the completion, called Eon Next to put the contract into my name and switch the meter from pay as you go to a standard- pay by DD, oh was that long and drawn out process. At first it took forever for the call handler to understand that I will be having a connection in 2 different addresses under my name, then I was informed I will have to wait 24hours and call again as apparently I cannot top up the meter for 24h after starting "new contract". This call took several "on holds" and 40 mins of my day. next day I rang to top up the meter as advised, this was done by an adviser who then informed me that I have to wait 24 hours again for the meter to be now switched to pay monthly. ! And a cherry on top- as existing customer, they still had to run a hard credit check on me even though I have been their customer for years, always paid extra to leave a buffer, always via Direct Debit, never late. Their reasoning was that they just simply have to, for every customer who is moving from pay as you go to pay monthly. The call on the second day was just as long as the first one! I have never had a pay as you go meter except this 48 hour period! Have been a loyal customer but honestly, it seems once the tariff has ran out, Ill be shopping around. P.S. I have received 7 letters from Eon next reminding me that I haven't topped up, giving me the bar code for topping up and welcome pack. They knew I am switching to DD, think of the environment for goodness sake.