After being passed from pillar to post over the last few weeks I was lucky enough to get through this time on the phone to Keir Furlong. He dealt with my issue in a way I’d hoped it would have been i... See more
Company replied
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Review summary
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Had a problem with my internet connection affecting my tills over the bank holiday. Spoke to Hayden Graves who sorted this out for me straight away and gave me troubleshooting tips to use should it ha... See more
Company replied
Company details
Written by the company
Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable. We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.
Written by the company
Contact info
Norwich Business Park, 3 Whiting Road, NR46DJ, Norwich, United Kingdom
- 0800 2 945 945
- Customerresolutions@eposnow.com
- eposnow.com
4.3
Excellent
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful support from Mohid
Very helpful support from Mohid. Understanding, helpful and informative support. Didnt rush me, explained why and how problems have happened. Rectified issues I had.
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Totally Wicked Farnworth,
Thank you for taking the time to leave such positive feedback.
It’s great to hear that Mohit provided understanding, informative, and helpful support while taking the time to explain everything clearly and resolve the issues you were experiencing. Feedback like this is extremely appreciated and really goes a long way for our staff. Your kind words will be passed on to Mohit and the rest of the team.
Our team is always happy to help if you need any further assistance in the future.
Thanks again for your review,
Epos Now
Mohit helped us today
Mohit helped us today. Sorted our issue very quickly and was very helpful. Thank you
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Dominic Green,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Mohit was able to resolve your issue quickly while providing such helpful support throughout. Mohit has continued to provide nothing but the best support for our customers over the years and is truly an asset to the team. We will be sure to pass on your kind words and feedback to him and the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Tom was really helpful !
Tom was really helpful !
He was patient - informative and genuinely understood my issues.
He demonstrated and then let me navigate my way through the system myself.
didnt make me feel like I was taking up too much of his time
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Wokingham Family Golf,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Tom provided such a positive experience, being patient, informative, and taking the time to help you understand the system at your own pace. Tom really has gone above and beyond with his levels of support, and it really shows. We will be sure to pass on your wonderful feedback and kind words.
We’ll be sure to pass your kind words on to Tom and the wider team. Please don’t hesitate to reach out if we can assist you again in the future.
Thanks again for your review,
Epos Now
Today I was assisted by Mohit
Today I was assisted by Mohit, and I had a very good experience with Epos Now. Thank you for the excellent support and professionalism.
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Roger,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Mohit provided excellent support and professionalism, contributing to a very good experience with Epos Now. Mohit is one of our top performers and never fails to deliver the best support for our customers. Your kind words will be passed on to him and the rest of the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
AVOID AVOID AVOID!!!!
This ROUGUE company disconnected our card provider overnight and now DEMAND / FORCE you to only use their card terminal at a much higher rate.
1 week later, they send a TOTALLY ILLEGAL email stating that they will charge £110 a month for not using their card terminals aswell as over 7 AGGRESSIVE cold calls EVERY SINGLE DAY after being told every time that we DO NOT want to use them.
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Ashley,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the concerns you’ve raised regarding charges, communication, and your recent experience, and we understand how unsettling this situation must feel.
Our dedicated team would like the opportunity to look into this and hopefully offer a suitable resolution for you. An agent will be in touch shortly to assist you further.
Thanks,
Epos Now
Very helpful member of staff
Very helpful member of staff, Flo S went above and beyond, and was so patient.
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Sharon Smith,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Flo S went above and beyond and provided such patient and helpful support. Flo has effortlessly provided wonderful support during her time at EposNow. We will be sure to pass on your lovely words!
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Card machine
Cameron was extremely helpful this morning helping set up our new card machine.
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Happy Scamps,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Cameron was extremely helpful in assisting you with the setup of your new card machine this morning. Cameron never fails to deliver the best support for our customers, and it really shows every time. We will be sure to pass on your kind words.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
John is a star
Since starting with EPOSNow, we have encountered numerous problems, typically around delayed logistics.
However, the assistance provided by John on this occasion has been the highlight of our experience with EPOSNow.
He was able to solve technical issues and address our concerns.
May 12, 2026
Unprompted review
Reply from Epos Now
Dear The Margaret Catchpole Inn,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the challenges you’ve experienced with logistics, but we’re really pleased that John was able to step in and resolve your technical issues while addressing your concerns effectively. John has excelled in delivering outstanding customer service time and time again and is an asset to the team. We will be sure to pass on your kind words.
Please don’t hesitate to reach out if we can support you further in the future.
Thanks again for your review,
Epos Now
Reply from Epos Now
Dear La Dolce Vita Cafe Oxford,
Thank you for taking the time to leave a review.
We’re pleased to hear that you found the support very helpful, and your feedback is greatly appreciated. I can see that Jeremiah assisted you with your issue today. Your feedback will be passed on to him and the rest of the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Megan was fantastic
Megan was fantastic, a great help. Very patient and very thorough in her support.
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Ant,
We appreciate you taking the time to share your feedback.
It’s wonderful to hear that Megan was such a great help and provided patient, thorough support throughout your experience. Megan has continued to provide amazing support and customer service from day one. I am certain she will be happy to hear your feedback!
Our team is always happy to help if you need any further assistance in the future.
Thanks again for your review,
Epos Now
Sascha is amazing!!
May 12, 2026
Unprompted review
Reply from Epos Now
Dear Michelle,
Thank you for taking the time to leave such positive feedback.
We’re delighted to hear that Sascha made such a great impression and provided you with an amazing experience. It's so lovely to hear our staff can go above and beyond for our customers. I will be sure to pass on your kind words to Sascha and the team.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
Great experience
Maxwell was very patient and extremely helpful. He helped me resolve all my set up issues and queries
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Allan,
We appreciate you taking the time to leave such positive feedback.
It’s wonderful to hear that Maxwell was patient, helpful, and able to support you with resolving your setup issues and queries. Maxwell is a great addition to the team and has consistently delivered the best customer service since day one. We will be sure to pass on your lovely feedback.
Our team is always happy to help if you need any further assistance in the future.
Thanks again for your review,
Epos Now
Great service from Clemente Torres.
Although we haven't gone "live" with our Epos system yet, I wanted to commend Clemente Torres who has gone above and beyond to provide excellent customer service. He took the time to reach out directly to me multiple times, and his training session provided my bar manager and myself answers to all of our (many) questions. I am hoping this system is perfect for our business, but feel confident that Clemente will continue to guide us in the right direction.
May 9, 2026
Unprompted review
Reply from Epos Now
Hi Thomasina,
Thank you so much for taking the time to leave such a thoughtful review, especially before you've even gone live!
It's wonderful to hear that Clemente has gone above and beyond from the very start — proactively reaching out, answering all of your questions in training and making sure both you and your bar manager feel confident ahead of launch. That's exactly the kind of support we want every customer to experience.
We'll make sure he sees your kind words. We're excited for you to go live and we're confident your Epos system will be a great fit for your business. Clemente and the wider team will be here every step of the way!
Warm regards,
The Epos Now Team
The knowledge and expertise of the…
The knowledge and expertise of the trainer helped making the first time dashboard learning easier and not so overwhelming
May 11, 2026
Unprompted review
Reply from Epos Now
Hi Clarita,
Thank you for the lovely review!
Learning a new dashboard for the first time can seem daunting, so we're really pleased our consultant was able to make it feel manageable and straightforward.
If you do recall the name of the agent that helped you, please do let us know so that we can pass on your feedback.
We'd also love to hear which feature is your favourite so far!
Thanks again,
The Epos Now Team
Amazing the lies in writing this outfit…
Amazing the lies in writing this outfit of scammers use.
I've not had any phone calls or emails from anyone at Epos Now for over a year.
Your last response to my 1 star review on 3rd of May 2026 is a pack of lies.
You have not called my phone. You have not emailed me.
You have just blatantly lied in response to my review.
I've just emailed your company founder and no doubt that to will also be ignored.
In four days time you thieves will attempt, once more, to steal funds from illegally retained card details.
How such a disgusting ripoff bunch of thieves remains in business is beyond my understanding.
May 12, 2026
Unprompted review
Reply from Epos Now
Hi Teresa,
Thank you for coming back to us, and we are truly sorry that you feel your previous concerns were not followed up as promised.
We take allegations of unauthorised charges extremely seriously and we want to ensure this is investigated and resolved as a matter of urgency, particularly given the timeline you have outlined.
We have found the account and a senior member of our team can review your case immediately, verify what contact was made, and ensure no further unauthorised charges are processed.
We are sorry you are in this position, Teresa, and we are committed to resolving this properly.
Kind regards,
The Epos Now Team
AVOID AT ALL COSTS
After being a loyal customer for over six years EposNow have decided to charge me £89 plus vat as I haven't chosen to take the card payment service with them. This is a service EposNow didn’t even offer when I started with them. As you will see from other reviews they are scamming customers to gain more money. Please please avoid and if you have been effected contact Trading Standards & cancel all payments with your bank. I am furious that this is how they are treating loyal customers. EposNow we will not back down & you will not get away with this. TrustPilot please be aware of the fake positive reviews that have been left on this account. It’s clear they are fake and I have made contact with yourselves regarding this. AVOID EposNow at all costs.
May 5, 2026
Unprompted review
Reply from Epos Now
Dear Amanda Dallas,
I do sincerely apologize for the inconvenience, It’s clear this has left you feeling extremely frustrated and let down, especially being a loyal customer with us for over 6 Years, this is definitely not the experience we want you have.
We’ve found your account and someone from our team will be reaching out to you directly to discuss your concerns. We’d really appreciate the chance to just listen properly and go through everything with you in more detail so we can make sure your concerns have been fully reviewed.
Thank you for taking the time to share your feedback — we do appreciate you raising it with us, even in difficult circumstances.
Thanks,
Epos Now
Leah was absolutely professional
Leah was absolutely professional, helpful and diligent in her actions to solving my technical issues. They were very frustrating and trying issues and she did a tremendous job in handling the problem and explaining any issues she was seeing while we worked through it so I would fully understand what the cause and solution we were working toward were. She solved my problem and stayed on with me while making sure other areas were also operating as expected.
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Shawn Purdy,
Thank you for your feedback. We’re really pleased to hear that Leah was able to support you so effectively and help resolve what sounds like a very frustrating technical issue. It’s great to know she took the time to explain things clearly and stayed with you to make sure everything was working as expected before finishing the call.
We’ll make sure your kind words are passed on to her — she’ll really appreciate hearing this. If you need anything further, we’re always here to help.
Thanks again for your review,
Epos Now
If I could put less than one star I…
If I could put less than one star I would. It’s a rubbish system, costly. No support. You can’t speak to anyone unless you’re looking to buy something. They kept charging me after I cancelled after 12 months of being stuck in a contract. Said they would stop payments and refund me, then they haven’t and I can’t speak to a a real person to sort it! Can’t get through on the phone. They only answer sales, then cut me off when I explain. No emails to contact, had to cancel through my bank but that won’t last forever. They should be shut down! Worst company ever! Any good reviews on here can’t be real!
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Hannah Wolverson,
I’m genuinely sorry reading this. It sounds like you’ve been trying for quite some time to get a straightforward issue resolved and instead have been left going in circles, which must feel incredibly frustrating. I can completely understand why you’ve reached this point.
When you’re actively trying to sort something out and feel like you can’t get through to the right team, it can quickly become exhausting — especially when it starts affecting your confidence that things will actually be resolved.
We’ve found your account and someone from our team will be reaching out to you directly to review what’s happened and speak with you properly about your concerns. We’d really like the opportunity to help move this forward.
Thanks,
Epos Now
No Guarantees with this company -
Account: 0376745474
Original review 24/04/2026.
Disappointed frankly. I've spent a further 2 phone calls and 1 live chat with eposnow agents, and while they've started out with wanting to help, the conversation does dissolve quickly into a sales pitch. The first call on 6/05/2026 they confirmed that further charges will be dependent on the number of licensed devices being used.
Today 11/05/2026; another agent reached out to try to get me to join up for their card machine, stating that the charges were because of the number of card machines being used? I told them I've only ever had 1 card machine and that the original pop-up said it was for each device that had not integrated their card machine to their epos till with mention of signing up for an Eposnow card terminal at that point.
The agents today were then saying that because I was originally charged for 2 devices, that there was no way to change the future amount payments, which is not what was stated on the 6th May phone call. I've also got a chat transcript that confirms that I will only be billed for 1 licensed device going onwards from 6/05/2026, so why are the agents now saying that the original charge is permanent, regardless of any changes? They're now pushing that I can still keep my current machine and just to take theirs and process 'only £2000' worth of transactions each month to avoid the payment premium charge. This whole episode has shown me that there are absolutely no guarantees with this company.
-As of now, Jake from Cancellations has stated that he would look into changing those charges to only 1 license and to wait for a call back shortly-
10 years since 2016, and you've managed to burn any goodwill I might have had with you.
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Warina T,
I’m really sorry to hear how frustrating and draining this has been, especially after being with us for 10 years. That kind of loyalty genuinely means a lot, which is why it’s particularly disappointing to hear that this experience has left you feeling like your trust has been lost.
From what you’ve shared, it’s clear the mixed messages and repeated conversations have created a lot of confusion and uncertainty, and I can completely understand why that’s been so frustrating. You shouldn’t feel like you’re getting different answers depending on who you speak to.
We’ve located your account and can see this is already being reviewed. A member of our team will be following up with you directly to continue that conversation and make sure your concerns are looked into properly.
Thank you for taking the time to explain everything so clearly — we do appreciate it.
Thanks,
Epos Now
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