After being passed from pillar to post over the last few weeks I was lucky enough to get through this time on the phone to Keir Furlong. He dealt with my issue in a way I’d hoped it would have been i... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Had a problem with my internet connection affecting my tills over the bank holiday. Spoke to Hayden Graves who sorted this out for me straight away and gave me troubleshooting tips to use should it ha... See more
Company replied
Company details
Written by the company
Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable. We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.
Written by the company
Contact info
Norwich Business Park, 3 Whiting Road, NR46DJ, Norwich, United Kingdom
- 0800 2 945 945
- Customerresolutions@eposnow.com
- eposnow.com
4.3
Excellent
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dante is the best !!
I am very happy with the system; it is very intuitive and easy to use. In addition, Dante’s support and the way he explains things make it even easier.
May 11, 2026
Unprompted review
Reply from Epos Now
Dear David González,
Thank you for your review — it’s great to hear you’re finding the system intuitive and easy to use. We’re especially pleased to hear Dante has been so helpful and clear in his explanations, making things even easier for you.
We’ll make sure your kind words are passed on to him — I’m sure he’ll really appreciate the feedback. If you ever need anything else, we’re here to help.
Thanks again for your review,
Epos Now
Unfair charges - avoid
Great until recently. I am now, however, backed into a corner regarding charges for not using their card machines. I’ve happily paid £30 per month for years and suddenly have to pay another £100+ as I won’t switch to their merchant services. Seriously considering cancelling the whole system and starting over elsewhere despite the huge logistical inconvenience this would cause. Shocking that they are allowed to do this. Terrible customer experience, avoid them if you can.
May 10, 2026
Unprompted review
Reply from Epos Now
Dear Rachel,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding recent charges and understand how frustrating this may be.
We have reached out to our dedicated team and arranged for them to contact you directly to discuss this in further detail. Our team will be in touch shortly to assist you with this.
Thanks,
Epos Now
Epos Now are forcing existing customers…
Epos Now are forcing existing customers to use their inhouse payment systems. Effectively fining loyal customers for choosing to use another business. This is clearly in breach of anti-trust law in the UK regarding anti-competitive tying practices and abuse of market position. We have been a customer of Epos Now for 10 years and this is the final straw.
This is the email I sent to the CEO and Founder.
Dear Jacyn,
I am writing to you in your position as CEO of Epos Now to formally complain about your recent policy requiring customers to use Epos Now card payment services or face an additional charge of £89 per card terminal.
We have been a loyal Epos Now customer for more than 10 years. During that time, we have invested heavily in your platform and built up over a decade of valuable customer and sales data within your system. The practical difficulty and cost of migrating to another POS provider are therefore significant.
However, your decision to impose punitive charges on customers who choose alternative payment providers is, in our view, both deeply unfair and potentially unlawful.
By introducing a substantial additional fee for businesses that do not use Epos Now Payments, you have effectively removed our freedom to choose our preferred card payment provider. This appears to be an attempt to force customers into using your in-house payment processing services through financial pressure rather than fair competition.
We believe this conduct raises serious concerns under UK competition and anti-trust principles, particularly regarding anti-competitive tying practices and abuse of market position. There are already thousands of Epos Now customers publicly expressing similar concerns, which suggests this is not an isolated issue but part of a wider pattern affecting your customer base.
As a result of this policy, we are now actively considering:
Reporting this matter to the Competition and Markets Authority.
Seeking formal legal advice regarding potential anti-competitive behaviour.
Participating in or supporting a potential class-action style legal claim against Epos Now.
Moving our business to an alternative POS provider despite the considerable cost, disruption, and likely loss of over 10 years of customer and sales data.
We are aware that the CMA has the authority to impose fines of up to 10% of a company’s global turnover where it believes anti-trust or competition laws have been breached. Given the seriousness of this matter, we believe Epos Now should treat these concerns with the utmost urgency.
Should we proceed with legal action or formal regulatory complaints, we will also be seeking to recover the substantial costs and damages associated with being forced to migrate away from your platform. This includes, but is not limited to:
The significant operational disruption and administrative burden involved in changing POS providers.
Staff retraining and implementation costs.
Loss of business continuity.
Time spent transferring systems and processes.
The potential permanent loss of more than 10 years of customer and sales data accumulated within the Epos Now platform.
It is extremely disappointing that after more than a decade as a customer, we now feel compelled to leave your platform because of a policy that appears designed to coerce businesses into adopting services they may not want or need.
We request that Epos Now urgently reconsider this policy and confirm:
The legal basis for imposing the additional £89 terminal fee.
Whether customers will continue to have genuine freedom to choose third-party payment providers without financial penalty.
What steps Epos Now intends to take to address the growing concerns being raised by long-standing customers.
Please treat this as a formal complaint and provide a written response within 14 days.
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Alistair,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding recent changes and understand how frustrating this situation must feel after many years as a customer.
We have reached out to the dedicated team and requested that they contact you to discuss this in further detail. Our team would like the opportunity to advise on the charges applied and how we can get this matter resolved for you.
Thanks,
Epos Now
Mohit Francis very helpful guide me…
Mohit Francis very helpful guide me working with new card machine and very good service. Thank you very much 🙏
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Jitrinee Sakphattanakul,
Thank you for your kind review. We’re really pleased to hear that Mohit was able to guide you through the new card machine and provide such good support. It’s great to know the process felt smooth and helpful for you.
We’ll be sure to pass your feedback on to him — I know he’ll really appreciate it. If you need anything else, we’re always here to help.
Thanks again for your review,
Epos Now
John h was helpful and got me where I…
John h was helpful and got me where I wanted to be
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Paul,
Thank you for taking the time to share your feedback.
We’re glad to hear that John H was helpful and able to get you where you needed to be while supporting your request. John H has been with us for some time now and has excelled in displaying the best customer service. We will be sure to pass on your kind words.
Please don’t hesitate to reach out if we can assist you further in the future.
Thanks again for your review,
Epos Now
The worst company to ever deal with
The worst company to ever deal with. Please disregard all the fake 5 star reviews here and do a proper due diligence on this company. They will lock into a contract, take your money and not support you when you start having issues with their platform this riddled with issues. Do not be fooled
September 9, 2025
Unprompted review
Reply from Epos Now
Dear Erika,
Thank you for taking the time to share your feedback. We take matters like this very seriously.
We would like to paint a slightly clearer picture here, however, to ensure everything has been represented fairly. First and foremost, our positive reviews reflect on the hardware and the service that our staff provide.
Secondly, we always want to ensure our customers' issues are addressed and properly investigated. Therefore, we have taken the appropriate time to review your entire account and can see you had previous issues with your network, which resulted in you experiencing some issues with the system.
We identified that the issue was with the shared network you have. If there are any new details you would like to bring to our attention, though, please do let us know, and we would be more than happy to investigate.
Thanks,
Epos Now
Excellent service
Mohit was very helpful , sorted my issue efficiently and politely
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Dawn,
Thank you for taking the time to share your feedback.
We’re pleased to hear that Mohit was able to assist you efficiently and in a polite, professional manner while resolving your issue. Mohit has continued to provide amazing service time and time again. We will be sure to pass on your kind words.
Please don’t hesitate to reach out if we can help you further in the future.
Thanks again for your review,
Epos Now
SCAM!
SCAM!! This company used to be great. Have been using since 2018 and was paying £30 per till system. As I haven’t taken a card machine with them (as I’m in contract with my card machine) they are holding a gun to my head and taking £261.60 per month. Absolutely disgusting way to treat loyal customers all because we can’t take an extra service which we didn’t sign up for. Apparently they made contact via email, that was another lie. I will be seeking legal action and have contacted my bank as payments have been taken without my agreement or knowledge
May 11, 2026
Unprompted review
Reply from Epos Now
Hello Amanda,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your concerns regarding recent charges and the impact this situation has had on your business after being a long-standing customer. I have reached out to the team and asked them to contact you directly to discuss this further.
Thanks,
Epos Now
avoid avoid Need a court and local Authority…
avoid avoide
Need a court and local Authority involved
Recent forceful charge and worst thing is they are not even allowing us to cancel unless pay off these force charged . We must all get together and take legal action . It’s not fair .
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Poona,
Thank you for sharing your feedback.
We’re sorry to hear about your concerns regarding recent charges and the difficulties you’ve experienced while trying to resolve the matter. I can see you have already brought this issue to our attention, and our team is currently investigating this issue for you. I can see the team has reached out since, but we are more than happy to review this again for you. We will be in touch once we have investigated further.
Thanks,
Epos Now
Mohit was very helpful and knowledgable
May 11, 2026
Unprompted review
Reply from Epos Now
Dear The Bike Shed Kent,
We appreciate you taking the time to leave a review.
It’s great to hear that Mohit was helpful and knowledgeable while supporting you, and your feedback is truly valued. Mohit has been with us for some time now and never fails to exceed our expectations for providing quality customer service. We will be sure to pass on your feedback!
Our team is always happy to help if you need any further support in the future.
Thanks again for your review,
Epos Now
Cameron Lusher is the absolute man!
Cameron Lusher is the absolute man!! Thanks for sorting the mess up! Give the man a raise please!!!
May 11, 2026
Unprompted review
Reply from Epos Now
Dear Omar,
Thank you for sharing your feedback.
We’re delighted to hear that Cameron Lusher was able to help get everything sorted for you and leave such a positive impression. Cameron is an asset to the team and never fails to provide the best service for our customers. We will be sure to pass on your kind words!
Please don’t hesitate to reach out if we can assist you again in the future.
Thanks again for your review,
Epos Now
Reply from Epos Now
Dear Daniel
Thank you for the lovely feedback!
We're glad to hear you've had a great experience with our team and found the training sessions valuable.
We'll pass your kind words on to the staff.
We appreciate you taking the time to share this!
Epos Now
Reply from Epos Now
Dear Trigun
Thank you for the brilliant feedback!
We're so glad Mohit was able to help — we'll be sure to pass your kind words on to him.
We appreciate you taking the time to leave a review!
Epos Now Team
The customer service was fab
The customer service was fab, no stress, issue quickly sorted out. Max was lovely
April 29, 2026
Unprompted review
Reply from Epos Now
Dear JBar,
Thank you for sharing your feedback. It’s great to hear everything was sorted quickly and without any stress — exactly the kind of support we aim to provide. We’re especially pleased to hear Max made such a positive impression.
We’ll be sure to pass your kind words on to him. If you ever need anything in the future, we’re always happy to help.
Thanks again for your review,
Epos Now
Tyler evans is goated
May 10, 2026
Unprompted review
Reply from Epos Now
Dear LaCasaRosa,
Thank you for your review — this definitely gave us a smile. We’re so pleased to hear Tyler made such a great impression and delivered support worth shouting about.
We’ll make sure your feedback gets passed on to him — he’ll be thrilled to hear it. If you ever need anything else, we’re here to help.
Thanks again for your review,
Epos Now
Mohit Francis provided excellent remote…
Mohit Francis provided excellent remote support and helped resolve the issues on my Epos Now till quickly and professionally. He assisted with the receipt settings, connected the printer properly, and made sure everything was working smoothly before ending the session. Very patient, knowledgeable, and helpful throughout the process. Really appreciate the support and great customer service.
Mohit Frances provided excellent remote support and helped resolve the issues on my Epos Now till quickly and professionally. He assisted with the receipt settings, connected the printer properly, and made sure everything was working smoothly before ending the session. Very patient, knowledgeable, and helpful throughout the process. Really appreciate the support and great customer service.
May 9, 2026
Unprompted review
Reply from Epos Now
Hi Rahul,
Thank you for the wonderful review! We're so pleased to hear Mohit was able to get your till, receipt settings and printer all sorted quickly and smoothly in one session.
We'll make sure he sees your kind words and it's great to have him on the team! Thanks for choosing Epos Now.
Warm regards,
The Epos Now Team
It seems the only way to get action is…
It seems the only way to get action is here. The money you took from me has not yet been refunded despite many assurances. It's about time this was sorted
May 4, 2026
Unprompted review
Reply from Epos Now
Hi Jane,
Thank you for reaching out, and we are truly sorry to read this.
We completely understand your frustration — receiving repeated assurances about a refund that has not materialised is simply not acceptable, and we apologise unreservedly for the experience you have had.
We’ve found your account and someone from our team will be reaching out to you directly. We’d really like the opportunity to listen properly and talk through your concerns with you.
We would like to resolve this for you immediately and we will treat this as an absolute priority to ensure your refund is processed without any further delay.
We are sorry it has come to this, Jane. You deserve better and we want to put it right.
Kind regards,
The Epos Now Team
Epos is a deceptive company
Epos is a deceptive company, I asked about several items during the sales discussions went ahead and paid for what I thought was the equipment when they sent the contract I found out that several of the terms we discussed were not allowed, I did not own the equipment and had to send it back after a while, I told them I could not sign there contract, then they told me by paying for the system, that was a contract and I would have to continue paying the monthly fee. Not sure how they are going to keep trying to rip me off but I would be very careful doing business with this company. Read the reviews.
May 9, 2026
Unprompted review
Reply from Epos Now
Dear Kevin Vaughn,
I’m really sorry to hear how this experience has left you feeling. From what you’ve shared, it sounds like you moved forward in good faith and were then left feeling misled and frustrated when things didn’t align with what you believed had been agreed. I can completely understand why that would be so upsetting.
When you’re making decisions for your business, you should feel confident that everything is clear from the outset. We appreciate you taking the time to explain what happened.
We’ve found your account and someone from our team will be reaching out to you directly. We’d really like the opportunity to listen properly and talk through your concerns with you.
Thanks,
Epos Now
Frustrated that EPOS NOW have…
Frustrated that EPOS NOW have introduced a card payment fee and are forcing their customers to either switch to them or pay an exit fee. This is bullish behaviour and an unethical way to do business. We have lost trust in their company standards & services..
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Paul,
I’m really sorry to hear how frustrated and disappointed this has left you feeling. When trust is impacted, that’s a serious concern, and I can completely understand why you’d feel upset if the recent changes have left you feeling backed into a corner.
We haven’t been able to locate your account from the information provided in your review. We’ve sent a request through Trustpilot for a few additional details so we can look into this properly and understand your concerns in more detail.
Once we hear back from you, we’ll make sure the right team reviews this and follows up directly. Thank you for taking the time to share your experience.
Thanks,
Epos Now
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