Epos Now Reviews 25,160

I am so impressed with the speed and efficiency of the EPOS Now support call. I didn't have to wait long to be connected, and the agent Max Devlin knew exactly how to address my inquiry immediately. Truly top-tier service that understands the needs of business owners.

I had the pleasure of speak with Jack Bramwell in technical support at Epos Now.
We had to do full set up of tills & card machines.
Jack was absolutely brilliant, full of knowledge, very polite and happy to help with everything I needed.
Making what could have been a stressful situation seamless and fun!
Extremely happy with the customer service.
Big thank you to Jack he is a brilliant asset to your team.

Lily Miles, the Epos support rep was excellent. She handled an unusual issue with courtesy and professionalism.

Mohit was extremely helpful! Handled my questions professionally and was patient. Thank you!

£1500 Unauthorised Payment
I thought it was such a big relief that I could escape from this awful company although I didn’t get any refund.

1 month after closing account with them, Today they made unauthorised payment £1500 from my bank account. This is so unacceptable. Why are you doing this to me?

This is causing me so much stress. I have been on held over the phone for an hour now. No answer from transaction team. This is very ridiculous. You charged me, hold my money, and maybe will take 15 days to refund without my authority?

Excellent Comunication throughout. Politely spoken to called me back when they sead they would.

Tyler E was excellent! All I needed to make my day smoother and my business flow better and more efficient.
In a world where AI took over customer service and made customer experience terrible and difficult, it was a bliss to have Tyler E. helping me.
Big corporations need to start understanding that cutting costs by using automated AI services makes the customer experience terrible. Businesses need efficiency, and having an AI giving us a written manual of step-by-step guide for customers to sort out their problems by themselves is frustrating, time-consuming, unpleasant, and impersonal.
We must go back to personally tailored human-based customer interactions!!! Urgently!!

I was initially extremely disappointed with my experience dealing with Epos Now Payments.

I entered into the agreement based on information provided during the sales process regarding delivery and implementation of the payment system. After signing, I was informed there were stock shortages and delays that had not been clearly communicated beforehand. This caused significant frustration and confusion, especially as inaccurate information was later provided by James Byford regarding the delivery status of the equipment.

At the time, no payment machines had been delivered, no payment services had been activated, and no transactions could be processed, despite charges still being discussed under the agreement.

However, I do want to acknowledge that the issue has now been resolved thanks to the assistance of another representative who handled the matter professionally and brought it to a satisfactory conclusion.

While I appreciate that the situation was eventually sorted, the overall experience highlighted serious issues with communication, transparency, and internal handling of customer concerns. My dealings with J**** B******* in particular were disappointing due to the inaccurate information provided throughout the process.

I would strongly advise other businesses to ensure all delivery timescales, stock availability, fees, and contractual obligations are clearly confirmed in writing before entering into any agreement.

Thank you very much Max for you help...very professional...really appreciate it.

DO NOT DEAL WITH THIS COMPANY! so this is my 3rd review. I have had the most awful treatment from Eposnow. This is all because of their new, compulsory, card system, where they either force you to take up the system or charge you an additional £89+ vat, on top of existing fees, for not doing so. I was initially love bombed into the system, which then quickly turned into gaslighting and rudeness, was genuinely spoken to like rubbish by one of the managers, of course this was once I eventually got to speak to one as they hide behind the customer svs people and only allow a 'call back' if deemed appropriate! Because of my Trustpilot reviews, I have been passed 'up' a management level, which seemed promising and they offered to allow me out of the card system contract, however I will still be liable to pay £89+ vat a month for not having the card machine, they also offered 6 months of not paying the £89 vat charges but this basically is not getting charged for 6 months for something that it was forced on to us, for a no additional product and then resuming having to pay £89+ after the 6 months - this is very much a 'non' offer. I have made my feelings clear on this offer and the 'niceness' has slipped.
This may seem flippant but please, if you do not have a couple of months to spare fighting a losing battle, being treated so poorly by a company who just add rules willy nilly and up payments by over 300% without needing your permission, do not sign up or continue with company. For the sake of your mental health (and bank balance) STAY AWAY FROM THIS COMPANY

Cameron was helpful and friendly and sorted out our issues 👍

Agent clemente was very patient and clear. Resolved all of my questions and concerns

Rachel was extremely knowledgeable and was able to quickly help with the changes I wanted to make in my system.

Ms riku is a best trainer
Thanks ms riku

Great meeting Alicia all the best with other trainees. Thank you for training me today.

Mikell was amazing! We had great communication and he was super friendly and understanding. My issue is with EPOS! I have had multiple issues and they even sent it to Tier 3 investigation 3 weeks ago and I’ve had 0 updates. I’ve called every monday when we’re closed so I could have time to work with them but I’ve been told everytime that they can’t do anything because it’s Tier 3. Yesterday when I talked to Mikell, I needed to be able to do a manual credit card because we had an event. Unfortunately, the pay by link is still not a manual transaction. It has to send a code to the card holder and then they have to get me the code in order for the payment to go through. That’s not a manual transaction! Again, Mikell was great. He did everything right and tried to help me but unfortunately EPOS is just not doing anything to help me with my business. I’m probably going to have to look elsewhere for a pos system if this can’t be resolved soon. I have another huge event (250,000 people) coming up on July 4th and I can’t have these issues moving forward.

After being passed from pillar to post over the last few weeks I was lucky enough to get through this time on the phone to Keir Furlong. He dealt with my issue in a way I’d hoped it would have been in the first instance.
He got my refund immediately sorted and passed through to the relevant department and it was actioned within 30 minutes. He also ensured the correct paperwork was completed to stop any future issues occurring.

Asked to cancel and never done on time. again charged me for nothing. worst customer service.

Refuses to cease calling even after refusing the product, unsubscribing to everything, and multiple attempts to get them to stop contacting me.

Highly recommend staying away from this company unless you want to be married to the phone. They will call 20+ times per day.

This is the second complaint about the service delivered after care by EPOS now. Having purchased a machine for my small buisness. Registering the device and proving payments. I used this on my first event 7 days later. Half way through service I had an error message saying my account was blocked.
The money I took that event was held for 2 weeks and took several emails ( as you can’t speak the back office or anyone thing to do with it) for me to get it back.
Having paid for the machine up front and they cancelled the agreement I was left with a handset and out of pocket by £124.
Again several emails 1 trust pilot review I was told I would get the refund for the purchase.
Guess what you guessed nothing paid out false promises and bad email customer service.
After being told allow 28days finally I asked when dose the 28 days start they replied from now. That was over 40 days ago.
Today I get an email from Caleb Innes saying not entitled to refund due to the upfront cost being part of the monthly rental.
This if it works for some maybe good but rest assured that if you have a problem it will not get sorted.
I have a new product now. Fair upfront and someone answers and deals with your problem 24/7.
Avoid this company. It’s shocking in today’s struggle there are still people content on stealing your money even when it’s so difficult to make it.
To me and my junior buisness £120 is a lot.
Discussing after sales.
Lie after lie
False promises
Sharks on the sales team who harass you for a sale and then forget you.
I took this device at the February. It’s now May 07th. I had it active for less than 14 days before the service terminated by the back office with out no reasons why.
EPOS I would prefer to speak to someone. All my details are on my account that is still blocked.
I would like to speak to someone. I can’t leave phone numbers or emails on this review.