After being passed from pillar to post over the last few weeks I was lucky enough to get through this time on the phone to Keir Furlong. He dealt with my issue in a way I’d hoped it would have been i... See more
Company replied
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Had a problem with my internet connection affecting my tills over the bank holiday. Spoke to Hayden Graves who sorted this out for me straight away and gave me troubleshooting tips to use should it ha... See more
Company replied
Company details
Written by the company
Epos Now is the fastest growing POS company. Our EPOS systems, software and accessories have built up an excellent reputation for being affordable, easy to use and highly reliable. We are also proud to clearly display our pricing and offer the best possible value with no compromise on function or quality, and this has been recognised by us winning a Queen's Award for Enterprise.
Written by the company
Contact info
Norwich Business Park, 3 Whiting Road, NR46DJ, Norwich, United Kingdom
- 0800 2 945 945
- Customerresolutions@eposnow.com
- eposnow.com
4.3
Excellent
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
May 9, 2026
Unprompted review
Reply from Epos Now
Hi James,
Thank you for the kind words! We're glad we could help.
Thanks for choosing Epos Now and we're here whenever you need us!
Warm regards,
The Epos Now Team
Excellent customer service and product…
Excellent customer service and product knowledge
May 9, 2026
Unprompted review
Reply from Epos Now
Hi,
Thank you for the great review! We're really pleased to hear you had an excellent experience with our team.
Thanks for choosing Epos Now and we're here whenever you need us!
Warm regards,
The Epos Now Team
Great Service.
Max responded to my enquiry really well and was very polite and helpful. Great service and professionalism.
May 8, 2026
Unprompted review
Reply from Epos Now
Hi Pauline,
Thank you for the great review! We're really pleased to hear Max handled your enquiry with politeness and professionalism.
We'll make sure he sees your kind words. Thanks for choosing Epos Now — we're here whenever you need us!
Warm regards,
The Epos Now Team
Good product, good customer service
Good product. Good customer service. Response was prompt and Carrigan was extremely helpful
May 7, 2026
Unprompted review
Reply from Epos Now
Dear Thomas,
Thank you for taking the time to leave a review — we're really pleased to hear that you're happy with both the product and the service you received.
It's great to know that Carrigan was able to assist you promptly and effectively, and we'll be sure to pass your kind words along to them!
Thanks again for your review,
Epos Now
Riku was very helpful!
Riku was very helpful and took time to understand how our company works and help us to understand how the system works. We look forward to our next training session.
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Shileah,
Thank you for taking the time to leave such a positive review — it's great to hear that Riku took the time to understand your business and tailored your training session accordingly.
It sounds like a really productive session, and we're glad you're looking forward to your one — we'll make sure Riku knows how well it went!
Thanks again for your review,
Epos Now
EMMA helped me in resolving the issues…
EMMA helped me in resolving the issues which we are facing on call.
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Customer,
Thank you for taking the time to share your feedback — we're really pleased to hear that Emma was able to resolve the issues you were experiencing during your call.
It's always great to hear when a customer leaves an interaction with their problems fully sorted, and we'll be sure to pass your kind words on to Emma.
Please don't hesitate to get in touch if you ever need any further support.
Thanks again for your review,
Epos Now
absouloute thieves stole over 200…
absouloute thieves stole over 200 pounds over the last 2 months integrated card machine charges and then want 12 monnths subscription fees to leave over 360 pound after 7 years with them . dont ever sign up to this scam company
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Matt,
Thank you for sharing your feedback, and we're sorry to hear about your current situation — particularly given your seven years as a customer, which we don't take lightly.
We've located your account and are reviewing the concerns you've raised around the card machine charges and the exit fees associated with leaving your contract.
We understand how significant these amounts are and want to ensure this is looked into properly and transparently.
A member of our team will be in direct contact with you to discuss the specifics of your account and work with you towards a resolution.
Thanks,
Epos Now
great service
Helped me with my problem very quickly! His name Is Max Devlin-Yates
May 7, 2026
Unprompted review
Reply from Epos Now
Dear Shannon,
Thank you for leaving a review — we're glad to hear your problem was resolved quickly and that you had a positive experience with us!
If you happen to remember the name of the team member who assisted you, we'd love to know so we can pass on your kind words directly to them.
Thanks again for your review,
Epos Now
Fantastic Customer Service
Florence was clear and concise in her instructions when dialling in, and was able to help resolve the issue in minutes. Really fantastic and easy experience, thanks Florence! I also had a great experience yesterday with David B who was able to help with a separate issue, really really appreciate it David.
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Customer,
Thank you for taking the time to share such a glowing review — it's fantastic to hear that you've had two great experiences with us in quick succession!
It sounds like Florence did a brilliant job of walking you through things clearly and efficiently, and that David was equally on hand to help with your separate issue. We'll make sure both of them receive your kind words — recognition like this really does mean a lot to the team.
Thanks again for your review,
Epos Now
Cameron was able to get me fixed and…
Cameron was able to get me fixed and working again!
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Tera,
Thank you for taking the time to leave us your feedback — we're glad to hear Cameron was able to get everything back up and running for you!
We'll make sure he knows his efforts were appreciated.
Thanks,
Epos Now
Riku Yoshida
Riku Yoshida. was very helpful in my training session and she give me extra time ,
May 8, 2026
Unprompted review
Reply from Epos Now
Dear Regina,
Thank you for taking the time to leave a review — we're glad that your training session with Riku went so well!
It's great to hear that Riku went the extra mile by giving you additional time. We'll be sure to pass on your feedback.
Thanks again for your review,
Epos Now
Scot was just amazing.
Scot was just amazing.
Thank you
James
The Square Townhouse Brighton
May 8, 2026
Unprompted review
Reply from Epos Now
Dear James,
Thank you for taking the time to leave a review — short and to the point!
We're really pleased to hear that Scott delivered such an amazing expierience, and we'll make sure he knows his efforts were appreciated.
Thanks,
Epos Now
Great Team - Great System
The entire team was very helpful to Zero2 Bus Museum as we set up our Eposnow equipment in our on-site Burger Bus! Particular thanks to Sam Miller whose patience and professionalism was both reassuring and supportive as we got to grips with the tech. Excellent customer service.
March 24, 2026
Unprompted review
Reply from Epos Now
Dear Paul,
Thank you for such a wonderful review — A Burger Bus at a bus museum sounds like a brilliant venture!
It's great to hear that the team made the setup process smooth and reassuring, and that Sam's patience and professionalism stood out throughout. We'll make sure Sam knows just how much that support was appreciated.
Thanks again for your review,
Epos Now
7 years of mediocre, bad customer service and heavy sales tactics.
I’ve been with Epos Now for 7 years. Why? Because when I started my business, they were widely used, seemed affordable, and did the job.
Over the years though, the cracks have really started to show.
1. Customer service has gone massively downhill.
It took over 6 months to resolve an issue where my till was painfully slow. Every single phone call meant repeating the same troubleshooting steps from scratch because no one seemed to read previous notes. After months of wasted time and hours on hold, they finally admitted there was a known issue. The software update to fix it wasn’t released until nearly 2 months later.
2. They’ve now stopped integrating with third-party card providers.
You can still technically use another provider, but without integration you’re relying on manual entry, increasing the risk of human error and slowing things down when you’ve got a queue waiting.
Now, if you want integrated payments, you’re forced onto an Epos Now card machine, tied into a 12-month contract, and lose the freedom to negotiate rates elsewhere. I've had fifteen sales calls in a week to sign up with them.
As a business spending £200–£400 a month on card processing depending on rates, I’m not interested in being locked into one provider.
If you’re considering Epos Now: they’re okay. Just okay.
Nothing special. Quite clunky. Expect upselling calls, extra charges for things that should be basic (like bulk product editing), and poor customer support when things go wrong.
I’m now switching to a local company that’s cheaper, offers the same functionality and more, and still lets me choose whichever card provider works best for my business.
For anyone local looking: Direct Business Equipment in Ashton.
May 1, 2026
Unprompted review
Reply from Epos Now
Dear Abbie Sellers,
I’m genuinely sorry to hear how let down you feel, especially after being with us for seven years. Long-standing customers should feel valued and supported, so it’s really disappointing to hear that your experience has left you feeling frustrated and ready to move on.
It’s clear this hasn’t just been about one issue — it sounds like this has built up over time, and I can completely understand why you’ve reached this point. Running a business is demanding enough without feeling like your systems and support are adding more stress.
We’ve located your account and will be reaching out to you directly. We’d really appreciate the opportunity to listen properly and better understand your experience.
Thank you for taking the time to share such honest feedback and for your loyalty over the years.
Thanks,
Epos Now
Niamh was very patient and helped me…
Niamh was very patient and helped me sort everything out! Thank you.
May 8, 2026
Unprompted review
Reply from Epos Now
Hi,
Thank you for the lovely review! We're so pleased Niamh was able to sort everything out for you with patience and care.
We'll make sure she sees your kind words. Thanks for choosing Epos Now — we're here whenever you need us!
Warm regards,
The Epos Now Team
I got all the help I needed from…
I got all the help I needed from Florence. She found what I had done, corrected it and got me back in business as fast as my fumble fingers could type. Great job!
May 8, 2026
Unprompted review
Reply from Epos Now
Hi David,
Thank you for the brilliant review and for making us smile! We're so pleased Florence was able to track down the issue and get you back up and running so swiftly.
We'll make sure she sees your kind words. Thanks for choosing Epos Now — we're here whenever you need us!
Warm regards,
The Epos Now Team
Absolutely terrible customer service
Absolutely terrible customer service, we raised many support tickets WEEKS ago and they haven't even started working on them. They acknowledged that they had a problem in their system which was preventing from getting these tickets assigned, and after a couple of weeks they haven't fixed it. I sent countless emails, to no avail, they just won't answer our support requests.
Also, they always have problems, every week, with the processing of the transactions so you look at your sales report and it's frozen for several hours, to the point that we can't even make the end of the day cash reconciliation. The support phone is a joke, they can keep you on hold for hours. I've never seen something like this, we're going to cancel our contract due to their repeated breach of the support obligations and the disastrous quality of their systems overall.
May 8, 2026
Unprompted review
Reply from Epos Now
Hi David,
I'm truly sorry to hear about the ongoing difficulties you've experienced with our support service and reporting systems.
Weeks without progress on your tickets, combined with delays in transaction processing, is completely unacceptable and not the standard we expect to deliver. I understand how frustrating this has been, particularly when it's affecting your daily cash reconciliation.
I'd like the opportunity to review this issue and investigate it fully. At this moment in time I'm unable to locate your account based on the details currently however if you could respond to our request for further information via Trust Pilot we can then begin resolving the issue. We will be in touch as soon as possible.
Thanks,
Epos Now Customer Experience Team
AVOID Honestly if it’s wasn’t so…
AVOID Honestly if it’s wasn’t so difficult to leave I would have left years ago, it’s just a huge upheaval we can’t afford. Wish we never signed up. People are pleasant but software is terrible, doesn’t sync, complaints not handled/ handled badly and you have to pay for every connection made through eposnow, everything is an added extra even though the syncing doesn’t work not sure what I’m paying for. Can’t get through on telephone on hold for over 30 minutes the last three days pushing webchat which I’ve used for 3 days but they can’t help and said I need to phone. Just going round in circles. Raised a complaint over a year ago on a different matter which is not resolved and no holding letter or follow up unless I chase it. On telephone now holding for 15 mins so far which prompted me to write this review.
May 8, 2026
Unprompted review
Reply from Epos Now
Hi Melissa,
I'm really sorry to hear how frustrating this has been. Being stuck on hold, pushed between phone and webchat without resolution, and having a complaint unresolved for over a year is not the level of service we want for any customer.
We have located your account and we are investigating the issues currently. I can see you have a case that's been escalted to our tier 2 team. I'm working with them to ensure they identify what has occured and to then provide a swift resolution.
We will reach out as soon as possible and we appreciate your patience.
Thanks,
Epos Now Customer Experience Team
SHOCKING customer support!!!
SHOCKING customer support!!!! put on hold, don't call back, pointless questionaire???? then call terminates TWICE!! politely asked if we get cut off, please call back, didn't do so. Issue still not resolved. Would drop like a hot rock if it was my company. SORT YOUR STAFF OUT!!!! THEY ARE A DISGRACE!!!!
May 8, 2026
Unprompted review
Reply from Epos Now
Hi Ady,
I'm really sorry to hear about your experience with our support team. Being left on hold, and not receiving a callback is frustrating and falls well below the standard we expect to deliver.
I've personally investigated this and found where the issues occured. We are addressing them right now however I want to let you know we've also reached out and spoken with someone from your team. The callback has been arranged for Monday. Rest assured we will get this resolved.
I appreciate your patience and understanding whilst this is being worked.
Thanks,
Epos Now Customer Experience Team
I am so impressed with the speed and…
I am so impressed with the speed and efficiency of the EPOS Now support call. I didn't have to wait long to be connected, and the agent Max Devlin knew exactly how to address my inquiry immediately. Truly top-tier service that understands the needs of business owners.
May 8, 2026
Unprompted review
Reply from Epos Now
Hi,
Thank you for such a fantastic review! Speed, efficiency and getting straight to the point — that's exactly the kind of support every business owner deserves, and we're thrilled to hear Max delivered all of that for you.
We'll make sure he sees your kind words. Thanks for choosing Epos Now — we're here whenever you need us!
Warm regards,
The Epos Now Team
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