EPR Reviews 

234
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being extremely friendly, knowledgeable, and efficient during home installations and repairs. Consumers note that technicians arrive on time, explain the work clearly, and ensure everything functions properly before leaving. People also mention that customer service teams communicate well, making it easy to arrange prompt appointments and resolve warranty issues smoothly. However, some reviewers were not happy with minor setbacks, noting that initial installation attempts sometimes required extra visits or left small details unfinished. A few consumers additionally mentioned occasional drawbacks regarding technician familiarity or interpersonal communication during visits.

What people talk about most

Service

Clients share positive opinions on service, highlighting professional installation and helpful support for... See more

Staff

Customers report widespread satisfaction and appreciation regarding the staff and engineering team. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that issues and warranty faults are resolved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more

Rated 5 out of 5 stars

EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more

Rated 5 out of 5 stars

I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more

Rated 5 out of 5 stars

Smart Home Charge were efficient in replacing my faulty EV charger. Katherine in the office was quick in responding to my calls and emails. The electrician was friendly and quick with the installation... See more


Company details

  1. Electrician

Written by the company

UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(234)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Electrician was sent by my Insurance…

Electrician was sent by my Insurance Provider to carry out checks, he was polite, courteous and professional, did a thorough job and explained everything. I was informed of the visit time slot before hand. Excellent service. Thank you.

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Original RFID card was missing when…

Original RFID card was missing when charger was installed, so a new one was delivered to me Friday.
Luckily there was a cancellation today so Ollie was able to return and finish the installation.
He set everything up on the app on my phone and explained everything in a language a 70 year could understand. He also did a fabulous job overall.
Very happy with the finished product.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from text confirming arrival to getting the Charger fixed very quickly.
Highly recommended Thank you

January 24, 2025
Unprompted review
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Rated 5 out of 5 stars

superb service

superb service , tracker showed when the electrician would arrive , also the chap who arrived was brilliant his name was andrew he was very friendly and welcoming and did a quick fix on my charger was wonderful

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent call-out

Excellent call-out. Made it quick and easy, very courteous and considerate and hardly noticed whilst work being done. Great job from a happy customer!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

The engineer was quick and efficient - polite and mindful - great service and would highly recommend

January 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Arrived on time

Arrived on time. Clear descriptions of what he was doing and needed. No time pressure Very happy with this engineer

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience
The engineer was rude and had loads of attitude.
He arrived 1,30 hours early and was in the way on me doing my morning routine and run. Very pushy when I told him I’m busy and when challenged he started giving me attitude.

November 26, 2024
Unprompted review

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