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Equals Reviews 

561
•
TrustScore 4.5 out of 5

4.6

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and polite demeanor, often resolving complex issues with patience. Many highlight the swift response times and efficiency of the customer service team, noting that issues are often resolved quickly and seamlessly. The overall service is frequently described as excellent, with people appreciating the ease of use and positive experience provided. However, some customers also noted significant issues with unresponsiveness and a lack of follow-up from the company. A few other people also felt that the program's usability had declined, with specific mentions of password issues or general disruption to their business. Additionally, a small number of reviewers reported negative interactions with staff, citing rude behavior or incompetence.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Response time

People report positive experiences with response time, with many reviewers highlighting swift and rapid... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting helpful and calm... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Equals money for our expenses management at church for over 5 years now and it has always been exceptional. It means that we are able to manage online purchases in a similar manner to... See more

Rated 5 out of 5 stars

We are a charity and had a problem with a bank rejection of funds sent through Equals. Adam Cobbald was both very helpful in getting us the information and did a great job in identifying the issue. Hi... See more

Rated 5 out of 5 stars

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

Rated 5 out of 5 stars

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more

Company details

  1. Business to Business Service
  2. Money Transfer Service
  3. Payment Service

Written by the company

We combine global payments technology with currency expertise to help you manage your cashflow and expenses, simply and cost-effectively. Pay suppliers, business partners or employees worldwide at some of the best rates available. Save time and hassle with our expense management solution, or access our faster payments API to save money on domestic payments.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

561 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.6

All reviews

(561)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service

It was a great experience today as Thabiso has been so good with me and taking me step by step so I understand the new procedure of transferring funds to the card. Excellent service

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great help!

Had a problem with my account which was really quickly resolved by Thabiso. Great communication, i managed to resolve the issue really quickly without stress.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend equals support

I just want to say thank you very much to Ethan who helped me a lot today. I had a difficult situation that took me days to see how to solve this and in just a few minutes he could solve everything with a lot of patience and good humor. Thank you for being so polite and helpful.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thabiso Molefe was a major help

Thabiso Molefe was a major help! I had a few issues with my account. He stayed on the phone with me all the way through until my issues were sorted.

Very friendly and patient.

June 11, 2025
Unprompted review
Rated 4 out of 5 stars

2nd time round the 2nd person was…

2nd time round the 2nd person was helpful. But it took me two calls to sort out, and their resent password link takes you to a 'dead page' which isn't helpful. Luckily the person on the phone was

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Promptly helped me setup my account

Firstly, I only waited around a minute for an agent to answer which is already a huge plus. Then I had a problem setting up my account and Thabiso Molefe was super helpful and patient, helping me set up my Equals Money account and card.

Great product, great service.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Forex handing

I have used this forex service before and 8 years on they still are providing excellent service. My handlers were Matthew and James who both went above and beyond.

Matthew guided me through the whole process and I would most certainly recommend them!!

May 21, 2025

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