Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
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See what reviewers are saying
What a lovely man named Ken friendly extremely helpful got me a good price so overall extremely helpful and polite Thank you
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
Company details
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Equesure
Hi Lorraine , Thanks for your excellent review! Best wishes, Equesure.
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Reply from Equesure
Hi , Thanks for the review! Best wishes, Equesure.
Reply from Equesure
Thanks for the review Juliette! Equesure.
Reply from Equesure
Hi , Thanks for your review! It's always great to hear we're doing the right thing. Thank you, Equesure.
Helpful polite communication excellent
Very helpful polite and fully explained to me what they could offer me and service that was opened to me
April 15, 2024
Reply from Equesure
Thanks for your comments- great to hear we're doing a good job! Thanks again, Equesure.
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Reply from Equesure
Thanks for your excellent review - we're thrilled to hear you'd recommend us. All the best, Lancaster Insurance Services.
Reply from Equesure
Thanks for the review - we aim to please! Equesure.
Excellent service
Excellent service - one phone call to review my renewal quotation and then sorted. Nice to talk to a call handler who was knowledgeable and helpful.
April 8, 2024
Reply from Equesure
Hi Claire - Thanks for your excellent review! Best wishes, Equesure.
Quick and relatively easy to renew
Quick and relatively easy to renew. Appreciated email reminders. Only criticism is that the auto messaging when you phone has a woman shouting instructions and options at you at a rate of knots that really stressed me out.
March 28, 2024
Reply from Equesure
Hi , Thanks for leaving us a review and for your comments. We will take your feedback on board and take a look at our processes. In the meantime, should you require any changes to your policy - or have any queries - our team are more than happy to help. All the best, Equesure.
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Very clear information
Very clear information, and at a good speed.
Very competitive price.
March 27, 2024
Reply from Equesure
Thanks for your 5 star review Katherine! All the best, Equesure.
Staff answered the phone quickly nice…
Staff answered the phone quickly nice to be able to talk to people & they were very knowledgable and helpful .
Thank you
March 25, 2024
Reply from Equesure
Thank you for your review Abigail - all comments are really appreciated. Best wishes, Equesure.
Reply from Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Equesure.
Very helpful
March 21, 2024
Reply from Equesure
Thanks for leaving us such a good review Lynda. All the best, Equesure.
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Pleasant and helpful phone person
March 14, 2024
Reply from Equesure
Hi Jean - Thanks for your excellent review! Best wishes, Equesure.
Reply from Equesure
Hi, thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
The call back I received on schedule
The call back I received on schedule
The call handler was very good at letting me know all about the policy I was taking out
Was very helpful and happy to wait whilst I was looking at the information provided
Made it a pleasure for me to talk with
March 20, 2024
Reply from Equesure
Hi, Thanks for leaving us such a positive review. We will make sure your comments are passed on to the representative who dealt with your call. Many thanks, Equesure.
Excellent customer service Equesure
Excellent customer service from Equesure.......Emma M. is extremely helpful and very professional - I would definitely recommend Equesure for Horsebox insurance.
March 14, 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
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Trailer Insurance
Excellent and knowledgeable helpful staff providing an excellent quality service
March 12, 2024
Reply from Equesure
Thanks for such an excellent review! All the best, Equesure.
Very helpful and efficient
Very helpful and efficient. Got a much cheaper premium quickly and easily
March 12, 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
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