Really had to deal with as far getting information updated . The data is not updated as you would expect for a paid membership unlike Experian who updates every month and when you reach out you get to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Signed up to equifax to check if my late husband had taken out a car finance agreement. I verified myself spoke to someone very polite but unfortunately very hard to understand, (obviously they are ba... See more
Company replied
Took free trial offer to look for car finance details. Found a few errors in the report but went round and round in circles trying to find out how to raise a query. You click on error which goes to FA... See more
Company replied
Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very difficult to log corrections and…
Very difficult to log corrections and see messages all from “no-reply “ emails
If British Gas had not robbed me I would not have bothered with Equifax
March 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Incorrect information on file - complaint ignored
Tried to log a complaint for incorrect information being held.
First they responded saying call us or give a number for us to call you on, which I refused as I wanted their response in writing.
Their written response then followed days later saying they could see nothing wrong (I had already supplied all the relevant evidence and information in the complaint), and that I should contact the relevant company concerned (already done that they told me to contact Equifax where they got the information from).
So I'm in a pointless cycle that is going nowhere with neither company willing to take ownership.
The issue that Equifax have on my file is not seen as an issue by either Experian or Trans-Union.
Equifax also refuse to accept this, despite me providing them with copies of my reports from both companies that clearly show that neither of them has any issues on my credit report.
My Equifax rating is much lower than my Experian and Trans-Union ratings.
I would say avoid at all costs but unfortunately you have no choice in the matter, you are literally at their mercy and there's very little you can do about it because they don't even take your complaints seriously.
A few days after my complaint with Equifax was marked by them as "resolved" they then took 70 points off my score which then pushed me down a level.
June 30, 2026
Reply from Equifax
Hi Liz,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Poorly designed experience
Poorly designed experience. They seem to think free coffee etc will make up for a fundamentally weak core value proposition.
July 12, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Good but app integration is frustrating
A comprehensive look into your credit history well worth paying for a subscription even only for a short period to gain a good personal insight to your fiances. Only grumble would be it seems app is underdeveloped as if you wish to view credit file from app it redirects you to website and you have to go through log in process again. A minor gripe but begs the question why can't it be completely integrated especially as you are encouraged to download and view via app, therefore that's why I knocked the review point down from 5 to 4 stars
May 5, 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service and your helpful comments are much appreciated.
We are listening to your feedback and will take this into careful consideration when planning future changes to our service.
If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Asked for a notice of correction and…
Asked for a notice of correction and within 24 hours was applied wow good job team many thanks for your time and consideration.
July 9, 2026
Reply from Equifax
Hi Adam,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
I had a positive experience with…
I had a positive experience with Equifax while resolving an issue on my credit report. My dispute was handled professionally, and once the necessary information was confirmed, the incorrect entry was removed promptly.
I appreciate the fair and efficient process, as well as the commitment to keeping credit reports accurate. Thank you for helping resolve my case.
Highly recommended.
July 10, 2026
Reply from Equifax
Hi Eduards,
Thanks so much for taking the time to rate us and for your very kind comments, we really appreciate it. We’re always looking at ways to improve and develop our service and your feedback will help us.
I'm delighted that your dispute was handled professionally and that the incorrect entries were removed. I hope that you will continue to find Equifax of value and that we can continue to assist with any queries you may have.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The re assurance that my credit rating…
The re assurance that my credit rating was of a high standard after being turned down for a new mobile phone contract.
July 8, 2026
Reply from Equifax
Hi Brian,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Solved my issue within 24 hours.👍
I had a discrepancy on my credit report. I raised the issue with Equifax, and within 24 hours it was rectified and fixed. Thanks again.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Robin,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy we have been able to assist with your query.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Your site holds the wrong details and…
Your site holds the wrong details and your call centre is pathetic they couldn't understand English or speak it well .
You still have the wrong details on file.
July 1, 2026
Reply from Equifax
Hi Bart,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
detailed complaint…got a template response
I provided a detailed complaint together with supporting documentation clearly demonstrating multiple inaccuracies on my credit file, including an incorrect current address, missing active credit accounts and other reporting discrepancies. Despite this, I received what appeared to be a generic template response that failed to address the specific issues I had raised.
My previous complaint on the same matter was also marked as resolved, yet the problems remained. I have now had to raise the issue again and provide the same evidence for a second time.
The customer service team has repeatedly failed to properly investigate or correct the inaccuracies on my credit file, despite being provided with clear supporting documentation. As someone preparing for a future mortgage application, I expect a credit reference agency to maintain accurate records and to investigate legitimate concerns thoroughly, rather than sending standard responses that do not address the complaint.
I sincerely hope my complaint is now reviewed by someone who will fully investigate the evidence provided and ensure my credit file accurately reflects my personal information.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Medina,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Quick, but inaccurate and unhelpful
It was quick and easy to set up my Equifax account. But the information they gave me about old motor finance deals was inaccurate. They identified one former deal at a time when I know I had none, and failed to identify the only real motor finance deal I’ve ever had. Their responses to my queries were very unhelpful and did not resolve the issue. I feel that after using their service I actually know slightly less than I did beforehand, instead of more.
July 8, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Very poor customer service can’t speak…
Very poor customer service can’t speak proper English. Doesn’t listen to customer at all. If you send email they say call us when you call they say email us. Even I requested to speak their manager but they said he’s not here today.
July 7, 2026
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Failed to update my address for a year
Failed to update my address for a year, despite registering on the electoral roll and having a mortgage at my new address.
It took me to chase this and get it changed, meanwhile my credit score was significantly lower than TransUnion etc.
Why would anyone pay for their "premium" services when they can barely do the basics?
July 8, 2026
Unprompted review
Reply from Equifax
Hi Daniel,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Unreliable and ambiguous information
Unreliable and ambiguous information. Data is not up to date and is incomplete given that certain suppliers won’t share it.
Is outrageous that some companies would use Equifax as a source of truth regarding credit information.
On top of that, the U/X is awful and the information shared on the site is mostly useless. Is very little that you can do besides asking for an specific change on some information.
July 7, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Only company that hasn’t took into…
Only company that hasn’t took into account the rebuilding of my credit score after my debt struggles. Experian and every other credit score provider has done this. Equifax is much more harsh.
July 5, 2026
Reply from Equifax
Hi Joshua,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Katerina,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Good credit Agency
They are good, but they sometimes don't have records up to date especially when you need it most. Needed help with PCP but they didn't have the records.
March 12, 2026
Reply from Equifax
Hi Suzanne,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.