Equilaw Reviews 4,861

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency throughout the entire process, making them feel well looked after from start to finish. The service provided is frequently described as excellent, with many appreciating the clear explanations, quick responses, and smooth user experience, often exceeding expectations in terms of speed and ease. Reviewers highlight the exceptional customer service, noting that case managers and the entire team are always available, responsive, and provide thorough, patient guidance, even for complex situations. However, some customers expressed a desire for more proactive communication and a stronger personal connection with their lawyers, feeling that modern processes sometimes undermine the traditional client-lawyer relationship. A few other people also felt that while queries were answered promptly, they were often directed through a central switchboard rather than directly to their case manager, and some found the staff unable to answer their specific questions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting clear communication... See more

Response time

People report positive experiences with response times, noting that everything was sorted quickly, often... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth, calm, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently used Equilaw Solicitors for our equity release and were very impressed with the service we received. Bethany Timms handled our case and was professional, friendly, and efficient throughout... See more

Rated 5 out of 5 stars

Very pleased with equilaw, Lauren and Lucy kept us informed every step of the way while dealing with our equity release. I especially liked that they sent a solicitor to our house to complete any docu... See more

Rated 5 out of 5 stars

We recently used Equilaw Solicitors to oversee a equity release transaction. They dealt with everything from start to finish, and kept us updated throughout. Being local was a great help, and would... See more

Company replied

Rated 5 out of 5 stars

Emily Yong was recently appointed to us to deal with equity release. She made the whole process extremely smoorh and calm... from discussing documemtation, signature through to completion. Everythi... See more


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently completed an equity release through Key Finance, who recommended Equity Law to handle the legal side of the process. I was assigned Isla Eddy as my case manager, and she was fantastic throughout. Isla kept me fully updated at every stage, everything ran smoothly, and the equity was released within the month.

A really professional and stress‑free experience — highly recommended.

May 8, 2026
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Reply from Equilaw

We're thrilled to read your comments - at Equilaw, we pride ourselves on our client journey and so we're thrilled to read your feedback.
Wishing you all the very best from the team at Equilaw.

Rated 5 out of 5 stars

Quick service

Quick service, approachable and friendly staff. Kept to a timetable.

May 12, 2026
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Reply from Equilaw

Great to read we were able to deliver our usual excellent service and we have another satisfied client on our hands!
We would welcome the opportunity to work together again so do let us know if we can be of any future service.
Equilaw Solicitors

Rated 5 out of 5 stars

Lifetime mortgage completion.

Lifetime mortgage process completed quickly, efficiently and with the minimum of fuss by Ellie Davis and her team.

May 8, 2026
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Reply from Equilaw

Thanks so much for your lovely comments and 5 stars!

Rated 5 out of 5 stars

My business with Equilaw

My business with Equilaw was so efficient, personable. Especially Olivia, Poppy and all the staff that I spoke to. Couldn’t believe that any legal procedure could be made to seem easy.

May 12, 2026
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Reply from Equilaw

We're so pleased to read we were able to complete your application so swiftly thanks to Olivia, Poppy and the team.
We will certainly pass your comments on to them and wish you every success and happiness for the future.

Rated 5 out of 5 stars

I’m pleased with the service provided…

I’m pleased with the service provided from Equilaw to secure my lifetime mortgage. Thank you Olivia Bond .

May 1, 2026
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Reply from Equilaw

Thank you ever so much for taking the time to share your comments and feedback with us - we'll be sure to pass on to Olivia as well.
Thanks again,
Best wishes
Equilaw Solicitors

Rated 5 out of 5 stars

Kieren Curiale absolute legend

Kieren Curiale was absolutely wonderful. Such patience and care shown at all stages . My case was quite a complex one - yet kindness and perseverance was shown at all times. I cannot thank Kieren enough. I have the highest regard for all that the Equilaw team have achieved. Thoroughly recommend them.

May 11, 2026
Unprompted review
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Reply from Equilaw

Wow! We're so pleased to read your comments and feedback. Thank you for taking the time to share your feedback and we're pleased Kieren was able to get you over the line and deliver our usual excellent service.
Thanks again and if you need anything else then please do get in touch
Team Equilaw

Rated 5 out of 5 stars
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Reply from Equilaw

Great news! Thanks for your lovely review and feedback! We wish you every success for the future from all of us at Equilaw Solicitors.

Rated 5 out of 5 stars

Dealing with equilaw was very easy

Dealing with equilaw was very easy, quick & kept me informed in every step during my equity release. Tirana crowther & poppy were pleasant & professional to deal with highly recommended.

May 11, 2026
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Reply from Equilaw

Thanks ever so much for your 5 stars and recommendation. If we can be of any future service then please do get in touch.
Kind regards
Tiarna and all the team at Equilaw

Rated 4 out of 5 stars

Well they possibly could have got …

Well they possibly could have got better details from land registry which caused a delay in settling the process earlier but generally very helpful staff.

January 30, 2026
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Reply from Equilaw

Thank you for your feedback and review.
We appreciate you taking the time to share your experience with us.
All the best
Team Equilaw

Rated 5 out of 5 stars

Exceptional service provided by Daniel Edwards

I was recommended to Equilaw by a friend. On enquiry I spoke with Daniel Edwards who was very polite, efficient and provided me with all the details I needed. His knowledge and professionalism gave me the confidence to know I was going to be in good hands. Daniel kept me up to date with each process and explained each step by email. I will definitely recommend Equilaw to my family and friends.

May 8, 2026
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Reply from Equilaw

Thanks so much for your kind comments and feedback, especially for Daniel. We're thrilled to have been a part of your application and we wish you every success for the future.

Rated 5 out of 5 stars

Great Service and Effective Communications

I used Equilaw for a re-mortgage. Maisie Hughes was the Case Assistant and Paige Glasbey the Case Manager. I was very impressed with the service I received and of particular note was the excellent and timely communications and the helpful and knowledgeable advice. Thank you!

May 7, 2026
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Reply from Equilaw

Thank you for your lovely review! Wishing you every success for the future from all of us at Equilaw Solicitors.

Rated 5 out of 5 stars

Equilaw were very professional in dealing with our mortgage

Equilaw conducted the whole process of our RIO mortgage with complete efficiency. I would especially like to mention Paige Glasbey who was absolutely brilliant and professional dealing with us.

May 7, 2026
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Reply from Equilaw

Thanks so much for your lovely feedback! We're pleased to read Paige was able to deliver our usual excellent service. Thanks again and best wishes,
The team at Equilaw Solicitors

Rated 5 out of 5 stars

The service from Equilaw was efficient

The service from Equilaw was efficient. Ellie Davis, our advisor, always answered questions promptly and with courtesy.

May 7, 2026
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Reply from Equilaw

We're so pleased to read your comments and feedback, in particular for Ellie and we'll be sure to pass those on. Thank you again and kindest regards from all of us at Equilaw Solicitors.

Rated 5 out of 5 stars

Perfect service. Professional, quick, courteous and efficient.

I had a bit of anxiety about how difficult releasing equity would be. Equilaw however provided an easy, reassuring, fast and professional service. All of the staff that I spoke to were caring and courteous. I would recommend this firm to anyone wishing for the perfect service.

May 1, 2026
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Reply from Equilaw

Thank you for your kind and honest review. We're pleased the team were able to support you in your application and deliver our usual excellent service standard.
We wish you every success for the future,
Team Equilaw

Rated 5 out of 5 stars

Isla eddy did a grand job of our case…

Isla eddy did a grand job of our case keepong us informed and available if we had a question.

May 5, 2026
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Reply from Equilaw

Thanks ever so much for your review and 5 stars. We're pleased to read Isla was able to complete your application so smoothly. If we can be of any future service then please do get in touch. All the best,
Equilaw Solicitors

Rated 4 out of 5 stars

Big team at Equilaw get it done.

Hi, really nice but such a big team (8 I was told) that I was often bewildered. Also because you are all young you need to remember that 84 year olds are not handy with computers and need all the help they can get! This was a very stressful experience for me, not because of Equilaw, but try to remember us! Well done for getting it done in the end.

May 1, 2026
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Reply from Equilaw

Thanks ever so much for your feedback and review - we really value hearing from our clients directly so appreciate you taking the time to share your feedback with us,
All the best
Team Equilaw

Rated 5 out of 5 stars

Very professional company and always…

Very professional company and always polite on telephone calls and always kept me up to date with my transaction.

May 1, 2026
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Reply from Equilaw

We're so pleased to read your feedback. We pride ourselves on our communication so it's great to read we were able to support your application.
All the best
Team Equilaw

Rated 5 out of 5 stars

Our dedicated case manager Leah Wright…

Our dedicated case manager Leah Wright has been brilliant throughout our experience keeping us informed as and when we needed to be. Answered all are questions which made everything run smoothly, Leah was an absolute professional and a delight to work with.

May 5, 2026
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Reply from Equilaw

Great news! Thanks for your lovely review for Leah - we're so pleased she was able to deliver our usual excellent service. Thanks for your feedback and from Leah and the team, we wish you all the best for the future!

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