Equilaw Reviews 4,856

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency throughout the entire process, making them feel well looked after from start to finish. The service provided is frequently described as excellent, with many appreciating the clear explanations, quick responses, and smooth user experience, often exceeding expectations in terms of speed and ease. Reviewers highlight the exceptional customer service, noting that case managers and the entire team are always available, responsive, and provide thorough, patient guidance, even for complex situations. However, some customers expressed a desire for more proactive communication and a stronger personal connection with their lawyers, feeling that modern processes sometimes undermine the traditional client-lawyer relationship. A few other people also felt that while queries were answered promptly, they were often directed through a central switchboard rather than directly to their case manager, and some found the staff unable to answer their specific questions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the efficiency and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting clear communication... See more

Response time

People report positive experiences with response times, noting that everything was sorted quickly, often... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as smooth, calm, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently used Equilaw Solicitors for our equity release and were very impressed with the service we received. Bethany Timms handled our case and was professional, friendly, and efficient throughout... See more

Rated 5 out of 5 stars

Very pleased with equilaw, Lauren and Lucy kept us informed every step of the way while dealing with our equity release. I especially liked that they sent a solicitor to our house to complete any docu... See more

Rated 5 out of 5 stars

We recently used Equilaw Solicitors to oversee a equity release transaction. They dealt with everything from start to finish, and kept us updated throughout. Being local was a great help, and would... See more

Company replied

Rated 5 out of 5 stars

Emily Yong was recently appointed to us to deal with equity release. She made the whole process extremely smoorh and calm... from discussing documemtation, signature through to completion. Everythi... See more


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Equilaw made everything straightforward…

Equilaw made everything straightforward and easy and nice to have someone always at the end of the phone to answer questions would definitely recommend them

May 11, 2026
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Reply from Equilaw

We're so pleased to read your review and kind comments. Thanks for taking the time to share your feedback with us.
All the best,
Equilaw Solicitors

Rated 5 out of 5 stars

I recommend them to anybody amazing from the start to end

Comes with minutes I spoke to recovery. They were amazing game such a great girl so the whole exchange conclusion was amazing. I would recommend recommend them any time. Any place anywhere very very good very very.

May 11, 2026
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Reply from Equilaw

Thank you for your kind comments!
Best wishes,
The team at Equilaw Solicitors

Rated 5 out of 5 stars

Very straightforward

Very straightforward. Emily Smith was very helpful and answered queries immediately. Fast turnaround. Communication excellent.

May 14, 2026
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Reply from Equilaw

Great news! We're pleased to read Emily was able to support your application so smoothly. Thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

A totally simplistic and express…

A totally simplistic and express experience

May 13, 2026
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Reply from Equilaw

Great news! We're pleased to read we were able to complete your application so swiftly.
Thanks again
Equilaw Solicitors

Rated 5 out of 5 stars

Excellent

Excellent, easy to deal with, Maisie Hughes was fantastic!

May 14, 2026
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Reply from Equilaw

Great news! Thanks so much for your review.
Equilaw

Rated 5 out of 5 stars

I had no experience of Equity Release…

I had no experience of Equity Release before, so I found the help and advice from Equilaw very useful. They made the transaction very clear and their agent Marli Allen kept me informed all along the way. She was a great help in understanding things. I would highly reccomend Equilaw and Marli Allen to anyone looking for a professional service.

May 14, 2026
Unprompted review
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Reply from Equilaw

Thank you ever so much for your lovely review and feedback, in particular for Marli.
We wish you every success and happiness for the future from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Everything was clearly explained and it…

Everything was clearly explained and it was important to be able to speak to Maisie Hughes over the telephone.
She was very professional and had a welcoming telephone manner

May 12, 2026
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Reply from Equilaw

Thanks so much for your lovely feedback and review. We love hearing directly from our clients and appreciate your support and kind comments.

Rated 5 out of 5 stars

Friendly helpful staff always available…

Friendly helpful staff always available to help and guide us through a complicated process with a minimum of fuss.

May 13, 2026
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Reply from Equilaw

We're so pleased to read your review and thank you for taking the time to share your feedback with us
Best wishes,
Team Equilaw

Rated 5 out of 5 stars

Would recommend Equilaw

We chose Equilaw solicitors to deal with our equity release and was assigned with Harry Lamb who dealt with our application, and can honestly say it was dealt with quickly, professionally and found Harry helpful and happy to help with any questions or queries that were raised and sorted with a minimum amount of time - would also like to thank Harry's colleague - Leah Colley who was always helpful and friendly whenever we spoke on the phone. Thanks again.

May 13, 2026
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Reply from Equilaw

Thanks so much for your lovely feedback and comments for Leah and Harry. We're so pleased to have been a part of your application so thank you for choosing, and trusting, Equilaw.

Rated 4 out of 5 stars

Equilaw make life sinple…

Equilaw made the whole process simple and our case manager, Bethany Timms kept us updated through to the eventual conclusion.

She was very responsive to any and all questions we had and managed our expectations professionally throughout.

I would 100% recommend Equilaw and specifically Bethany.

May 13, 2026
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Reply from Equilaw

Thank you for your lovely feedback and review , in particular for Bethany. We'll be sure to pass your comments on to her and if there's any future service we can assist with then please do get in touch!

Rated 5 out of 5 stars

I have been extremely impressed by the…

I have been extremely impressed by the level of service that I have recently received from Equilaw and especially Lily Hieron. Not only is she very professional but also very friendly. I have been kept fully informed of each step in the process. Information has been very clear and the whole process has proceeded swiftly and efficiently. I would highly recommend.

May 13, 2026
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Reply from Equilaw

Thanks ever so much for your lovely comments and feedback for Lily. We're pleased to read she was able to deliver our usual excellent service standard, and thank you for taking the time to share your experience with us.
Best wishes,
Lily and the Equilaw team

Rated 5 out of 5 stars

Excellent

Excellent, professional and efficient service. Maisie Hughes made the process as easy as possible at every step of the way.

May 12, 2026
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Reply from Equilaw

Great news! Thanks for your feedback for Maisie and the team.
Kindest regards from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently completed an equity release through Key Finance, who recommended Equity Law to handle the legal side of the process. I was assigned Isla Eddy as my case manager, and she was fantastic throughout. Isla kept me fully updated at every stage, everything ran smoothly, and the equity was released within the month.

A really professional and stress‑free experience — highly recommended.

May 8, 2026
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Reply from Equilaw

We're thrilled to read your comments - at Equilaw, we pride ourselves on our client journey and so we're thrilled to read your feedback.
Wishing you all the very best from the team at Equilaw.

Rated 5 out of 5 stars

Quick service

Quick service, approachable and friendly staff. Kept to a timetable.

May 12, 2026
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Reply from Equilaw

Great to read we were able to deliver our usual excellent service and we have another satisfied client on our hands!
We would welcome the opportunity to work together again so do let us know if we can be of any future service.
Equilaw Solicitors

Rated 5 out of 5 stars

Lifetime mortgage completion.

Lifetime mortgage process completed quickly, efficiently and with the minimum of fuss by Ellie Davis and her team.

May 8, 2026
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Reply from Equilaw

Thanks so much for your lovely comments and 5 stars!

Rated 5 out of 5 stars

My business with Equilaw

My business with Equilaw was so efficient, personable. Especially Olivia, Poppy and all the staff that I spoke to. Couldn’t believe that any legal procedure could be made to seem easy.

May 12, 2026
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Reply from Equilaw

We're so pleased to read we were able to complete your application so swiftly thanks to Olivia, Poppy and the team.
We will certainly pass your comments on to them and wish you every success and happiness for the future.

Rated 5 out of 5 stars

I’m pleased with the service provided…

I’m pleased with the service provided from Equilaw to secure my lifetime mortgage. Thank you Olivia Bond .

May 1, 2026
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Reply from Equilaw

Thank you ever so much for taking the time to share your comments and feedback with us - we'll be sure to pass on to Olivia as well.
Thanks again,
Best wishes
Equilaw Solicitors

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