Equilaw Reviews 4,837

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

The was a lack of comnicatiomand

The was a lack of comnicatiomand
Loss of letters by mail

June 2, 2026
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Reply from Equilaw

Thank you for your review and honest feedback. Naturally we're disappointed to see we didn't meet your expectations this time. We would welcome an opportunity to discuss your feedback if you wish. Please contact our Service Quality Manager, Lexie, to discuss a suitable arrangement on lexie.woropaj@equilaw.uk.com.
Otherwise, we wish you every success and happiness for the future from the entire team at Equilaw.

Rated 5 out of 5 stars

Maisie was very helpful and it all went…

Maisie was very helpful and it all went through smoothly.

June 5, 2026
Unprompted review
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Reply from Equilaw

Great to read Maisie was able to support your application with our usual excellent service.
We wish you all the best for the future from all of us at Equilaw.

Rated 5 out of 5 stars

Successful conclusion

They quickly identified problems with my case and worked hard to resolve them, keeping me informed at each stage, to an eventual successful conclusion.

June 1, 2026
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Reply from Equilaw

Thanks so much for your review and 5 stars!

Rated 5 out of 5 stars

My case manager, Bethany Timms

My case manager, Bethany Timms was excellent, she was extremely professional and speedy with her service to my wife and I. She pushed back on the Lender's solicitor who requested for the deed of variation on the lease of my property which would have cost me additional legal cost and time to register the variation at the Land Registry. In the end the Lender agreed with her that the deed of variation was not necessary and the whole process was swiftly completed. The legal fee finally charged by Equilaw was £200 lower than quoted. On the whole we are very pleased to have chosen Equilaw to represent us and having Bethany as our case manager.

June 2, 2026
Unprompted review
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Reply from Equilaw

Thanks so much for your lovely feedback and we're pleased to read Bethany's persistence paid off!
Thanks again and all the best on behalf of Bethany and the team.

Rated 5 out of 5 stars

Great Equity Release service from a team led by Leah Wright

We were referred through to Equilaw by our Financial Advisor during our Equity Release journey and were happy to have such a great informative team led by Leah Wright dealing with our case.

Everything was explained at every step of the way to ensure we understood what would be happening and in a very timely and professional manner.

Everything happened as it was described and when it was expected to.

Fantastic service, professional staff and we would definitely recommend Equilaw to anyone thinking of releasing Equity from their home.

June 4, 2026
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Reply from Equilaw

Wow! Thanks so much for your review and feedback. We're pleased Leah was able to provide our usual excellent service. Thank you again for your feedback and best wishes,
Team Equilaw.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, professional and friendly

June 5, 2026
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Reply from Equilaw

Thanks for your kind comments and feedback.
We're thrilled to have been a part of your application and wish you every success and happiness.

Rated 5 out of 5 stars

Emily Yong was our case manager and was…

Emily Yong was our case manager and was superb , always available helpful easy to talk to and sorted any problems quickly and efficiently we could not have asked for a better person to guide us through the process

June 4, 2026
Unprompted review
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Reply from Equilaw

Thank you for taking the time to share your review and experience with us. We're pleased to read your comments for Emily and will be sure to pass those on.
Thanks again for your review and all the best!

Rated 5 out of 5 stars

Efficient

Efficient, dealt with quickly. Good staff dealing with the case

May 28, 2026
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Reply from Equilaw

Thanks so much for your review and 5 stars!

Rated 5 out of 5 stars

A big thank you to Bethany Timms who…

A big thank you to Bethany Timms who dealt with our case.
Kept in contact with us all the way through and explained each process.
Was completed quickly and would use Equilaw again if needed and would recommend highly

June 3, 2026
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Reply from Equilaw

Thank you for your comments and review. We would welcome the opportunity to work together again so please let us know if we can be of any future service.
Thanks again
Equilaw Solicitors

Rated 5 out of 5 stars

Triana and Poppy always helpful

Triana and Poppy were always very helpful and kept me informed.
Although the process did take longer than i thought it would. Some delays caused by the Management Company responsible for my flat

June 4, 2026
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Reply from Equilaw

Thank you for your feedback, we're pleased to see both Tiarna and Poppy were able to support your application to completion,despite some 3rd party delays.
Thanks for taking the time to share your feedback with us and all the best for the future!

Rated 5 out of 5 stars

Excellent service throughout

Throughout entire process Emily dealt with everything very efficiently. She was pleasant, polite and extremely helpful. I have no fault to find at all

May 28, 2026
Unprompted review
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Reply from Equilaw

We're so pleased to read your comments; we really pride ourselves on our service and communication so we're thrilled with your feedback and to see this has been reflected.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Excellent service and I highly recommend them.

I appreciated the diligence and professionalism of everyone at Equilaw, especially being able to book a call back from the person handling my case, Isla Eddy. The home visit by Janine to sign the papers was straightforward too, and also friendly and efficient. Having a fixed fee helped to avoid uncertainty on costs. I can highly recommend them.

June 2, 2026
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Reply from Equilaw

Thanks ever so much for your kind comments and feedback. We're thrilled to see we have another satisfied client on our hands! Wishing you every success for the future,
Equilaw

Rated 5 out of 5 stars

Having the knowledge that we had a good…

Having the knowledge that we had a good legal company for support throughout the whole process who we could contact.
Thank you Equilaw

May 29, 2026
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Reply from Equilaw

Thank you for choosing, and trusting, Equilaw. We're thrilled to have been a part of your application and wish you all the best for the future.

Rated 5 out of 5 stars

Emily Yong

The staff, especially Emily Yong, were very helpful and ensured we understood every element of the contract we have taken out. Their calm and politeness was very professional and made us feel at ease.

May 27, 2026
Unprompted review
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Reply from Equilaw

Thank you for your kind comments and feedback. We'd welcome an opportunity to work together again so do let us know if we can be of any further assistance.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Equilaw are specialists in equity…

Equilaw are specialists in equity release/lifetime mortgages and have highly efficient systems in place for orderly, thorough and expeditious casework handling in this area. Our case handler Maisie Hughes was meticulous in managing the processing of our transaction and ensuring that we fully understood all the implications and risks involved.

June 1, 2026
Unprompted review
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Reply from Equilaw

Thank you for your lovely review and feedback for Maisie. We're so pleased to see she was able to support your application in the usual Equilaw way!
Thanks again and all the best
Team Equilaw

Rated 5 out of 5 stars

Well done Equilaw

This was not an entirely straightforward transaction and we were very pleased with Equlaw's handling of the whole process. Thanks in particular must go to our Case Manager, Lily Heiron, who was efficient and friendly throughout.

May 28, 2026
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Reply from Equilaw

Thank you for your review and comments. We love hearing directly from our clients and it's great to read we have another satisfied client on our hands!
Thanks again,
Team Equilaw

Rated 5 out of 5 stars

Dan Edwards

Dan Edwards - excellent case manager.
Good communication, efficient service. Excellent response to any questions.

June 1, 2026
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Reply from Equilaw

Thanks so much for your lovely review for Dan - we'll be sure to pass your comments on.
Wishing you every success and happiness for the future from all of us at Equilaw!

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