EquinitiReviews 

Sushrut hi was very patient and listened to my inexperienced questions. The outcome and manner of our conversation was better than I expected. Thank you.

Terrible service. I have been trying to deal with my late mother's one shareholding managed by Equiniti, having previously notified them of her death. They sent me a letter asking me to provide bank details for a small outstanding dividend payment. The letter suggested I register for an account on line to update bank account details but the online form did not work...so I called the number in the letter they sent me asking me to contact them...sat in a queue for 20 minutes ...twice...got told to call in again to the bereavement team (not able to transfer me) because they couldn't do something as simple as update bank details despite their letter telling me to call that number...sat in another queue for the bereavement team for 20 minuts with terrible music and insincere recorded apologies for the delay. Finally resolved the query after an hour. They should sort their online system and/or hire more people in their call centre. Rubbish company grown complacent with slack UK government contracts. To make it worse the rubbish AI call handler can't even say 'Equiniti' properly. Really??!!

The employee I was talking to was very useful and extremely helpful.
He went above and beyond to help me.

Many thanks for your help.

Eventually after being given 5 phone numbers and numerous offers of logging on which did not work I managed to talk to someone who dealt with the problem efficiently. Well done to the operative.

Considering how difficult my query was, Kishore handled it with confidence inspiring proficiency. He was most patient with me considering how ignorant I am when it comes to all this. He gently walked me through the whole procedure I needed to follow.

The operator was massively helpful & really patient

Following the recent sad passing of my dear mum, I had to call EQ's bereavement team as part of winding up her estate. I hate doing such things at the best of times, but I really want to thank their representative Gokul for going above and beyond in helping me through the process. Not only was he kind, compassionate and understanding, but he provided me with all the information I need to complete this last task for mum without drama. Thank you. You are a credit to EQ.

I received a call from the helpline, after my original phone call had dropped. The lady serving me was very patient and polite, she explained what had happened earlier and helped me with the issue error code 1.
It was a pleasant experience and she was very patient and precise although I was in a rush, and I made mistakes on my email info I gave her initially.

Trying to sort out my late mother's shares and Equiniti are making the process really difficult and overly bureaucratic. On hold for 40 minutes to customer services waiting for them to answer a generic query regarding what evidence is needed for confirmation of identity if based overseas to be told I must call a different number for bereavement. On hold again for over 40 minutes and they did not even answer. Plus they sent back all the share certificates which were sent Special Delivery by ordinary post (risky) instead of waiting until the identity issue is resolved. Been almost 2 months now trying to sort this and still hasn't been. Avoid.

I have been trying for nearly 2 years now to sort some shares which were held by my deceased Mother. Having overcome them loosing the form of Probate Itwice I now seem to take 2 steps forward and one step backwards. The bereavement service seems to be one size fits all and assumes a level of share dealing experience. It can take 45 mins to get a phone call answered and then the member of staff is both difficult to understand and sends out the wrong forms again!! Back to square one it’s so frustrating!!

I have to say the person dealing with me was excellent, very patient and could not fault his assistance. Have to raise though the long phone selection section was a pain.

Bit difficult to get to speak to someone . But when I did was very straight forward and helpful.

I have had to submit proof of ID and Selfie of myself
4 times so far with no success.
What is supposed to take 4 hours has taken 2 weeks

Equiniti have responded quickly to point out my ID was out of date. So I must shoulder some of the blame for the delay.

The 2 staff I dealt with were just excellent , nothing was too much for them and they explained every step of the process

Spoke to Nasir about unlocking my account. Everything progressed smoothly….. and my account is now back to normal. Many thanks.

Anthony Prakash made the completion if forms required to sell my late parent’s shares simple, and saved me, and them if I got it wrong(!), a great deal of time.

The two members of staff I talked to were extremely professional, friendly and helpful through what were potentially difficult discussions regarding by deceased wife’s shareholding.

Kishore the representative who delt with me was efficient,knowledgeable and patient. He navigated me through the log on process with sucsess.

Anthony was both very helpful and knowledgeable and was able to deal with my enquiry very efficiently