I initially had some issues with the reservation of an appartment and contacted the Spotahome team for help. They responded really quickly and helped me find a solution. I'd like to thank Trini and Je... See more
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See what reviewers are saying
very confusing booking process. i dont know why i also have to upload my data to Spot a home. Additional Problem: i have requested a flat in Bilbao via erasmusu. i have uploaded all the necessary docu... See more
German: Ich hatte eine falsche Verrechnung, da der gesamte November 2024 berechnet wurde, obwohl nur der Zeitraum vom 22. bis zum 30. November hätte verrechnet werden dürfen. Ab Dezember hätte... See more
This is run by a company called Spotahome who are an awful, unconscionable company. The customer comes last for them; they will treat you very badly. Do not rent anything from this site. Please note t... See more
Company details
Written by the company
Erasmusu is the world's largest community of international and exchange students. We offer services for mobile students to meet all their needs.
Contact info
Calle Gutiérrez Mellado 9, 30008, Murcia, Spain
- erasmusu.com
2.9
Average
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful
I liked the efficiency but would love if I could see my accommodation on my profile. :)
July 6, 2022
Unprompted review
Reply from Erasmusu
Dear Naiara,
Thank you for your review and for sharing your feedback with us!
Please, do not hesitate to contact us again if you need assistance.
All the best,
Elena
Erasmusu Team
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My experience is not so good
My experience is not so good. We have rented a room at Milano for les than 28 days and when I put 4 July in booking final date was 2nd August, an now you want we pay two months.
Pls. contact us
My phone number 61658126
REgards,
June 30, 2022
Unprompted review
Reply from Erasmusu
Dear Rosa,
Thank you for your review.
According to our system, our team has been informed about your complaint and one of our agents will get in touch with you as soon as possible.
We encourage our users to not share any personal information on these reviews as they are public and anyone can see them. Please, feel free to contact our team first if you need help with anything else.
Best regards,
Elena
Erasmusu Team
The very worst experience! Never book here!
The very worst experience! I lost over 500 euros!
I was given a room that looked clean and whole in the photos. Everything was dusty, mouldy, broken throughout the flat. It was UNHABITABLE. The landlord shouted at me and threatened me, I was very afraid of him and didn't want to stay there. Erasmusu refused to give me the money back or to listen to me, only stupid excuses and put-offs came. I ask you NEVER TO BOOK here!!!!!
Addition to the answer of erasmusu: I did not even give a deposit what shows that Erasmusu doesnt care at all about their tenants and the different cases and just wants to make money.
I could not even stay in the flat where the roomates told me that they have been sick for weeks because of the mold and that they are afraid of the aggressive landlord who comes and goes whenever he wants and shouts and threatens tenants. Erasmusu decided to work further with this person because he said he would refuse to work with erasmusu forever if he didnt get my rent even if I didnt stay in the unhabitable and unsafe flat. He threatens me and erasmusu and other tenants all the time and erasmusu didnt provide a safe clean home but decides to come with nonsens answers like this and scam people and take their money for nothing.
June 23, 2022
Unprompted review
Reply from Erasmusu
Dear Lee,
We are sorry to hear your experience was not pleasant.
According to our system, our team has been trying to get in touch with you without success.
We also contacted the owner of the accommodation in order to provide us with information about the situation. It has been brought to our attention that several contract clauses were not complying from the tenant side and that is the reason why the deposit wasn't returned.
Please, do not hesitate to contact us anytime.
Best regards,
Elena
Erasmusu Team
Thank you very much for fast support!
June 22, 2022
Unprompted review
Reply from Erasmusu
Dear Patryk,
Thank you so much for your review and your feedback!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Nice support
Had problems with the landlord not giving back the full deposit despite both of us signing a paper at the end of the mobility where there was stated that everything was fine. After 2 months and many emails with the landlord and the support i got my full deposit back
June 21, 2022
Unprompted review
Reply from Erasmusu
Dear Andrea,
Thank you for your review and for sharing your feedback.
We are sorry to hear what happened with the landlord of your accommodation. Our team is available during the entire period of the stay, and we are glad to know their support has been helpful in resolving the conflict.
Please, do not hesitate to contact us if you need help with anything else.
Best regards,
Elena
Erasmusu Team.
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Great experience!
Great experience!
It was really kind of Vanessa to contact me and offer me the best options for my budget. After that it took very little to find a room so thanks a lot!
June 20, 2022
Unprompted review
Reply from Erasmusu
Dear Esteban,
Thank you so much for your review and your feedback.
We are happy to hear you successfully booked a room, our team always works hard to find the perfect accommodation for each one of our users. We hope you have an amazing experience abroad.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
Good experience !
June 15, 2022
Unprompted review
Reply from Erasmusu
Dear Laure,
Thank you so much for your review and your feedback!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
Thanks to Erasmusu Team!!
Hi!
My experiencie with Erasmusu has been absolutely great and pleasent. Vanessa has helped us and has been proactive to find the most poperly accomodation for us.
I will fully recommend Erasmusu to my friends and family!
June 15, 2022
Unprompted review
Reply from Erasmusu
Dear Lola,
Thank you so much for your review and your feedback.
Our team always works hard to provide the best service to our users. We hope you have an amazing experience abroad.
Please, do not hesitate to contact us if you need any help.
Best regards,
Elena
Erasmusu Team.
Thank you to the Erasmusu team for…
Thank you to the Erasmusu team for assisting me in finding a home, answering my inquiries, and making all of the necessary arrangements.
June 13, 2022
Unprompted review
Reply from Erasmusu
Dear Mirella,
Thank you so much for your review and for sharing your experience with us.
It was a pleasure helping you find accommodation abroad and we hope you have an amazing experience!
Please, do not hesitate to contact us again if you need anything else.
Have a great day,
Elena
Erasmusu Team.
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Good support
I received good support. They took care of everything for me when I had to change the end date of my reservation.
June 8, 2022
Unprompted review
Reply from Erasmusu
Dear Meghan,
Thank you for your nice words :)
Please, do not hesitate to contact us again if you need assistance.
Have a nice day,
Elena - Erasmusu Team
Very helpful and caring service
May 30, 2022
Unprompted review
Reply from Erasmusu
Dear Egle,
Thank you so much for your review and your feedback!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
A really great service
A really great service, through Erasmusu I received the best possible deal on my Spanish course. They were quick to reply and very informative!
May 24, 2022
Unprompted review
Reply from Erasmusu
Dear Emily,
Thank you for your review and for sharing your feedback with us.
We are happy to hear our team has been helpful, we always try our best!
We hope you get the best out of your Spanish course!
Please, do not hesitate to contact us again if you need anything else.
All the best,
Elena
Erasmusu Team
The service was really good and they…
The service was really good and they are really help full
May 24, 2022
Unprompted review
Reply from Erasmusu
Dear Thiago,
Thank you so much for your review!
Please, do not hesitate to contact us again if you need assistance.
Best regards,
Elena
Erasmusu Team
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Great experience with Erasmusu
Great experience with Erasmusu! Noelia and her team had help us organize our lenguage immersion in Malta. A professional brand to book your study trips.
May 19, 2022
Unprompted review
Reply from Erasmusu
Dear Andrés,
Thank you for your review and for sharing your feedback with us.
We are happy to hear our team has been helpful, we always try our best!
We hope you have an amazing experience in Malta!
Please, do not hesitate to contact us again if you need anything else.
All the best,
Elena
Erasmusu Team
Very nice Interaction :)
May 17, 2022
Unprompted review
Reply from Erasmusu
Dear Milena,
Thank you so much for your review!
Please, do not hesitate to contact us again if you need assistance.
All the best,
Elena
Erasmusu Team
The staff has been extremely cooperative and effective
The staff has been extremely cooperative and put a great effort in finding an apartment and solving all problems, I highly recommend Erasmusu, we had a very positive and successful experience.
May 16, 2022
Unprompted review
Reply from Erasmusu
Dear Chiara,
Thank you for your review and for sharing your feedback with us.
We are happy to hear our team has been helpful, we always try our best!
Please, do not hesitate to contact us again if you need anything else.
All the best,
Elena
Erasmusu Team
Thank you for your prompty reply and…
Thank you for your prompty reply and for your collaboration!!
May 10, 2022
Unprompted review
Reply from Erasmusu
Dear Hif,
Thank you for taking the time to share your positive feedback with us. We are glad to hear that our team was helpful!
Please, don't hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
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I have booked a room in Lisbon from May…
I have booked a room in Lisbon from May 4th. Arriving on May 4, the owner tells me that he cannot rent me the room. Erasmusu does not answer email or phone.
May 5, 2022
Unprompted review
Reply from Erasmusu
Dear Slec,
Thank you for your review.
According to our system, our team is already in contact with you and the landlord, and they are trying to find out what happened and the best solution possible for this situation.
Please, do not hesitate to contact us if you need anything else.
Best regards,
Elena
Erasmusu Team
_____
Update 18/05
Dear Slec,
Thank you for the details you sent us, it seems the booking request K9EPPL-M9 were not accepted then the payment has not been charged.
Is it possible that you placed another booking request via Erasmusu platform?
Could you kindly let us know the Booking ID or the email address you used in order to send the booking request via Erasmusu?
We tried to contact you via email but we didn't receive any answer.
Thank you in advance for your cooperation.
Best regards,
Elena
Erasmusu Team
Reply from Erasmusu
Dear Antonios,
Thank you for your review and for sharing your feedback with us!
Please, do not hesitate to contact us again if you need assistance.
All the best,
Elena
Erasmusu Team
Quick and easy way to find an accomodation abroad
Great platform to find a student accommodation abroad, it facilitates the contact with the owner, you get an answer quickly and the customer support team is really available to help you. I recommend !
May 2, 2022
Unprompted review
Reply from Erasmusu
Dear Julia,
Thank you for your review and your feedback.
We are happy to hear our service met your expectations and that our team was helpful.
We wish you an amazing experience abroad!
Please, do not hesitate to contact us again if you need assistance.
All the best,
Elena
Erasmusu Team
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