ergohuman.net Reviews 

144
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, praising the team's helpfulness and proactive communication from pre-order through post-purchase. Many people appreciate how the staff ensures customers order the correct items, providing detailed guidance and updates throughout the process. Reviewers consistently praise the products for their comfort, durability, and the availability of spares, allowing chairs to last for many years. The delivery service is frequently described as prompt and seamless, with customers receiving timely updates and follow-ups.

What people talk about most

Product

Consumers find product to be positive, highlighting the durability and longevity of the chairs, with many... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication and... See more

Service

People report positive experiences with service, often describing it as excellent, outstanding, and a gold... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick delivery of parts... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, from pre-order to post purchase. I wasn’t sure about which model to choose and they helped me by sending me useful information and pictures. I had specific delivery requiremen... See more

Rated 5 out of 5 stars

Great communication throughout the purchase and beyond - double checking the correct product was being sent, and follow up emails to check everything ok. Now that is what good service is all about!

Rated 5 out of 5 stars

Excellent service and very good customer service too. The replacement casters were confirmed as the correct type and the delivery details were accurate and prompt. Tips on replacing them were also com... See more

Rated 5 out of 5 stars

Get your forever chairs from this team. Totally comfortable. Highly configurable. Mine developed a wobble after 9 years and it's now rock solid again. If you like the idea of a completely serviceable... See more

Company replied


Company details

  1. Office Furniture Store

Information provided by various external sources

Visit Ergohuman.net for Ergohuman Chairs, Ergohuman Plus, Ergohuman Elite chairs with good lumbar support in flexible mesh and a polished aluminium frame. Other models in the range include the Nefil, Mirus and Enjoy office chairs in mesh fabric or leather. All chairs recline and have multiple ergonomic adjustments to adapt to the user. Ergohuman.net is an innovative brand, at the forefront of reclining chairs with leg-rest support and laptop table to enable computer work in the reclined position hence relieving back pain.


Contact info

4.9

Excellent

TrustScore 5 out of 5

144 reviews

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No recent history of asking for reviews

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4.9

All reviews

(144)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

A very good price compared to other suppliers. Before buying I had some questions which were all answered by the friendly person at the sales contact number. The chair (Ergohuman Plus) was delivered on the date I requested (two days after ordering). DPD delivered in the time slot they had texted in the morning and the chair was easily assembled in less than 15 minutes. It's excellent quality, comfortable and I'm very happy with it.

March 23, 2017
Unprompted review
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Rated 5 out of 5 stars

Fantastic Chair & Service

I have back problems and spend a lot of time sitting and working at my PC. After getting through 6 new chairs in 10 years I decided to look for something better and found it. My chair arrived on time, great info on delivery (2 hour window) and only took me 15 mins to put together without looking at the instructions. The chair is very well made, very comfortable (I use it for about 16 hours a day, every day). I waited 12 weeks to write this review to see how it worked out. I am so happy I have recommend the chair to family and friends, 2 of them have bought one, both are very happy. A BIG Thanks to ergohuman for making awesome chairs!

October 20, 2015
Unprompted review
Rated 5 out of 5 stars

Comfort at its Best the Ergohuman Plus

I have just retired and have a bad back. My existing work staion chair was past its sell by date. After researching the internet I chose the Ergohuman Plus. Even the my companys offices chairs and there have been many do not compare to the comfort and support of this new chair. It is costly but there is truth in the saying you get what you pay for. The chair has a choice of adjustments to suit the individual person. The purchase process and delivery were excellent. The erection process was simple both hardcopy and electronic instructions esy to understand

July 1, 2015
Unprompted review
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Rated 5 out of 5 stars

Great Chair, good service

While I found it difficult to compare many of the ergonomic office chairs on offer, the decision was made for me as I needed a leg rest while recuperating from surgery on my leg and this was the only one I found that met that criteria.
Yes it was expensive but that is reflected in the quality; a good solid, exceptionally comfortable chair with a wealth of adjustments. I am very happy with it.
Easy to assemble even though I did not find the instructions (attached to the underside of the seat) until I had nearly finished.
Rapid delivery topped off an excellent deal.

May 5, 2015
Unprompted review
Rated 5 out of 5 stars

Customer-focused support

I wanted some replacement parts for my ageing Ergohuman mesh chair. Ergohuman suggested I send a photo of the chair to identify the model. The replacement parts followed rapidly, and the chair is now fully functioning. Splendid service.

March 12, 2015
Unprompted review
Rated 5 out of 5 stars

Very Reliable company

I bought a chair Ergohuman, can only say was a great experience for me as a costumer, they were diligently to provide me any info about the chair, they even send me a sample of the fabrics. They were friendly and really interested what was my needs, the delivery was fast and with no issues. Really please with the company I surely recommend, I will not hesitate to do buisness again. This review is independent and I do not get payed to say this or whatever. I am just satisfied with the company all I can say you will not regret . About the chair I have tested several chairs , and as my physical condition I need a good chair, only can say this one of the best, comfy lots of adjustments, you wont feel neck or lumbar pain, and it is a very sexy chair indeed.The arm rests are so good was really impressed by them good adjustment, overall it is a very well built chair easy to assemble, good materials, comfy lots of adjustments, great service and friendly, cheers C.

March 12, 2015
Unprompted review
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Rated 5 out of 5 stars

Great Service!

The assistant was extremely helpful, friendly and really went the extra mile to make sure that my request was dealt with efficiently and promptly. Thank you!

January 23, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic Chair supported by an excellent service.

Spending a lot of time in front of a computer means it is important to get your comfort right. This is a luxury however it is an essential luxury if your work means that you have to work for an extended period at your desk.
The chair is great adjustable in every possible way and extremely well built, i really like the automatic lumber support. The service from Ergohuman.net was excellent. I received an actual email as oppose to a automated email with the order and the delivery was quick and reliable within a couple of days as promised. I rarely give a max score, but this product and the service with it deserves a high recommendation.

November 28, 2014
Unprompted review
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Rated 5 out of 5 stars

My ergohuman chair is nothing short of excellent, by far the best of many chairs that I have had in my career.

The comfort offered by the ergohuman chair may be beyond that achievable in any other chair on the market. From the mesh seating that offers breathability, to the carefully crafted neck and back support, it is truly excellent. Added to that are a range of easy-to-use adjustable features such as: the seat slides forwards and back, the armrests may be moved in a whole host of directions and the seat has a nice tilt function. All and all, a wonderful seat for those who spend a lot of time seated while working - especially if at a computer keyboard.

If there was one complaint I could make it would be in relation to the price. I would have liked to get a second seat for my wife but it was unfortunately outside of our price range. Worth the money? I would say a "yes" but only if you can afford one and I suspect that many private purchasers simply could not justify the dent in their wallet. Having said that, if you look at the potential to reduce or remove possible posture and muscular issues (that are inevitable in poorly designed chairs) over the lifetime of the chair (it comes with a 10 year guarantee), then it may well be money that is very well spent indeed.

Good work ergohuman designers!
In case you are concerned that this review is too good to be true, it is not. I have not received any endorsement from ergohuman. I have used many (supposedly good) seats in my career, and this is way ahead of the rest.

September 15, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

The chairs are SUPERB quality. 95% assembled just had to slot last few pieces together. Fit together perfectly.

We ordered unusual colours and should have had a league time of many weeks (as they come from the states I believe) but they had the in stock and we received them the same week.

Utterly delighted, will not use anyone else now (bad experiences with other suppliers).

September 12, 2014
Unprompted review
Rated 2 out of 5 stars

I am disappointed that the 10 year guarantee was not honoured

Still, to this day, the web site boast a 10 year guarantee. I have made a claim on the wheels which delaminated on both chairs purchased. When I made a claim, I was told the frame had a 10 year guarantee, the mesh and castors five years.

I also have a Herman Miller Aero and compared to the Ergo Human, the quality of the Herman Miller is vastly superior. Given the price I paid for each, I would expect a British design and manufacture to beat the yanks. Sadly, not the case.

September 11, 2014
Unprompted review
ergohuman.net logo

Reply from ergohuman.net

Dear Maurice,

We are sorry that you were disappointed about the manufacturers’ warranty. Your original chair purchase was not with us however we did our best to get you replacements castors with one full set for free even though these were over two years passed warranty.
Your negative feedback would have been better directed at the shop where you bought the chairs from originally, if they are at fault and were not assisting you.
Warranty is clearly shown on our website: Ergohuman Warranty: 10 years Warranty Frame, 5 years Warranty Mechanism and Armrests, 3 years Warranty on Castors, Gas Lift, Mesh.

Regards,

Mike

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Rated 5 out of 5 stars

A chair that hugs you while you work :-)

It's so comfortable, you don't realise you've been sitting as long as you have! It's adjusts perfectly and you can really tell the high quality manufacturing. Bought mine after a friend recommended it and I would back that reccomendation up to anyone :-)

September 10, 2014
Unprompted review

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