ergohuman.net Reviews 

144
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, praising the team's helpfulness and proactive communication from pre-order through post-purchase. Many people appreciate how the staff ensures customers order the correct items, providing detailed guidance and updates throughout the process. Reviewers consistently praise the products for their comfort, durability, and the availability of spares, allowing chairs to last for many years. The delivery service is frequently described as prompt and seamless, with customers receiving timely updates and follow-ups.

What people talk about most

Product

Consumers find product to be positive, highlighting the durability and longevity of the chairs, with many... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication and... See more

Service

People report positive experiences with service, often describing it as excellent, outstanding, and a gold... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick delivery of parts... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, from pre-order to post purchase. I wasn’t sure about which model to choose and they helped me by sending me useful information and pictures. I had specific delivery requiremen... See more

Rated 5 out of 5 stars

Great communication throughout the purchase and beyond - double checking the correct product was being sent, and follow up emails to check everything ok. Now that is what good service is all about!

Rated 5 out of 5 stars

Excellent service and very good customer service too. The replacement casters were confirmed as the correct type and the delivery details were accurate and prompt. Tips on replacing them were also com... See more

Rated 5 out of 5 stars

Get your forever chairs from this team. Totally comfortable. Highly configurable. Mine developed a wobble after 9 years and it's now rock solid again. If you like the idea of a completely serviceable... See more

Company replied


Company details

  1. Office Furniture Store

Information provided by various external sources

Visit Ergohuman.net for Ergohuman Chairs, Ergohuman Plus, Ergohuman Elite chairs with good lumbar support in flexible mesh and a polished aluminium frame. Other models in the range include the Nefil, Mirus and Enjoy office chairs in mesh fabric or leather. All chairs recline and have multiple ergonomic adjustments to adapt to the user. Ergohuman.net is an innovative brand, at the forefront of reclining chairs with leg-rest support and laptop table to enable computer work in the reclined position hence relieving back pain.


Contact info

4.9

Excellent

TrustScore 5 out of 5

144 reviews

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No recent history of asking for reviews

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4.9

All reviews

(144)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. After my online purchase they contacted me with links to assembly instructions, manuals. They were available and quick in respond to one of my queries in regards the chair setup.

October 29, 2018
Unprompted review
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Rated 5 out of 5 stars

A fantastic chair and a superb responsive company

I have had an Ergo Human chair for about 7 years. It is the best office chair I have used.

A couple of weeks ago the back mechanism had an issue. I spoke to the company and they offered to fix - the cost of which wasvery reasonable. However i decided to fix myself. They sent the replacement bit immediately and a couple of videos. These were easy to follow and when i took the chair apart I was very impressed with the quality of the internal parts. It is solid, and beautifully crafted and to repair? Simple.

This is a superb chair and i believe will give many more years of use.

October 10, 2018
Unprompted review
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Rated 5 out of 5 stars

Fantastic all round

Great service. Great product. Fantastic people. Kept updated throughout. Could not recommend more highly

September 20, 2018
Unprompted review
Rated 5 out of 5 stars

Best customer service I have received from a company in a long time.

After aquiring a chair from a third party, I brought a headrest for it from ergohuman. It arrived quickly and without issue.

However, I later had some issues with the chair due to its age and required some advice and a missing bolt. I contacted ergohuman on the offchance they could help, knowing that it certainly wasnt their responsiblity to do so.
They were unbelievably helpful (Especially Caroline in customer services) and took the time to send me maintenance videos and the missing bolt. This was above and beyond my expectations, especially as I had not purcased the original product from them directly. An exception to modern customer service.
I will not hesitate to use this company again or reccomend them to anyone else. 5 stars for sure.

Ian

September 19, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent in Every Way

Excellent in Every Way - Beautifully engineered product that is comfortable and easy to use for a very reasonable price. Service from point of sale to delivery was excellent. Instructions for assembly, simple and easy to follow.

April 4, 2018
Unprompted review
Rated 5 out of 5 stars

Great chair

Great chair. Very good quality and very comfortable. Easy to assemble. Will definitely be getting another.

March 27, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent Quality and Amazing Service

They say you get what you pay for and nothing could be more true of Ergohuman. I bought the chair three years ago and have found the build to be incredibly high quality. Nothing will last forever however the few issues i've had have been quickly and efficently dealt with by the support team there. The service is some of the best i have ever had.

February 9, 2018
Unprompted review
Rated 5 out of 5 stars

Bought a ~£500 chair from Ergohuman

Bought a ~£500 chair from Ergohuman, knowing very well that the product is excellent -- we use them at work.
I wasn't disappointed. The body of the chair is made of thick solid metal and is definitely built to last, which is quite important at that price, and the comfort is top notch.

What pleasently surprised me is the quality of their service. The sales team answered all of my emails within 30 minutes, and kept me updated about my delivery.

Overall extremely happy with my purchase. Highly recommanded.

July 31, 2017
Unprompted review

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