Ergonomist Reviews 

575
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, often noting significant improvements in comfort and well-being. Many found items like ergonomic chairs and pillows to be game-changers, providing excellent support and stable functionality. The overall user experience, from ordering to assembly, is generally smooth and straightforward, with products often described as easy to set up and simple to use. However, some customers also noted issues with delivery services, including unmet timescales, delays, or items arriving damaged or with missing parts. A few other people also felt that customer service was occasionally poor, citing unresponsiveness or difficulties with returns and replacements.

What people talk about most

Product

People report positive experiences with product, with many customers highly recommending items like cervical... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality of products... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of assembly and use for... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting excellent support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product and price point are both superb. The height adjustable desk and walking pad are well built and sturdy with good instructions. Customer service reps were reactive and aimed to be help... See more

Rated 5 out of 5 stars

I definitely sleep better. In fact I can't actually remember lying awake since using it. The pillow is extremely comfortable and moulds to your head without being too firm or too soft. The side s... See more

Rated 5 out of 5 stars

This ergonomic chair is the first that has made a huge difference to my sciatica - it really is quite life changing. I have tried many backless chairs before but none have really worked, until th... See more

Rated 5 out of 5 stars

Easy to order, prompt delivery. Quick assembly. Counts distance, time and calories used. Perfect to keep my circulation going which prevents fluid build up in my lower legs. I looked at electronic dev... See more


Company details

  1. Office Furniture Store

Written by the company

Ergonomist offers a thoughtfully curated selection of top-quality products. From ergonomic chairs, monitor arms, health and wellness products and a range of accessories that encourage movement, good posture and productivity, we've got you covered! Our range also includes accessories like, monitor stands, and back stretchers - all designed to make your daily activities more comfortable and enjoyable.


Contact info

4.0

Great

TrustScore 4 out of 5

575 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(575)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I found their website very easy to negotiate and my order arrived exactly when they said it would with tracking available. Very happy with my product and would use them again.

January 10, 2026
Unprompted review
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Rated 5 out of 5 stars

So handy and easy to store

So handy and easy to store. Means doesn’t matter about the weather you can
exercise as and when you please. Good sturdy piece of equipment.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and service.

Quick delivery of my Ergonomist treadmill that I had seen online. Always a bit dubious of online purchases but product, delivery and ease of order have been spot on. Very happy with my treadmill except can’t get on it for my daughter !

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! Packed well. Nothing to assemble. Ready to use. Simple instructions in manual to operate and start walking….recommended!!!

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic company

Fantastic company. Great products, quick delivery.
I ordered the LED mask and it is fantastic. Delivery was very quick and the mask works as described.

January 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent walking pad

If like me you are overwhelmed by the amount of walking pads/treadmills out there, let this review save you so much time looking into different ones! I ordered my walking pad on 16th January and it had been delivered by the 20th. The walking pad itself is phenomenal, goes up to 12 kph and is a very fast running pace. It is well built, sturdy and works perfectly. Comes with a great lightweight remote to adjust speed while you are walking.

Has digital display to show distance, speed, time and calories burnt.

I am so pleased I went with this walking pad from ergonomist despite the millions of treadmills that are out there. Save yourself the time and buy this one, it is perfect! :)

January 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered my son a computer chair for his Christmas and the headrest snapped a few weeks later. I contacted them and explained what happened and they sent out a replacement headrest completely free of charge. Communication was excellent too. Highly recommend

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service!

Terrible customer service!
Please be aware that although this product has a ‘money back guarantee’
We were told that freight would have to be organised and paid for by ourselves (for a walking pad) & the product would have to be returned unused in all original packaging!
It cost too much to return & we had of course tried it so ended up having to keep it.
Product is actually very good but measurements are misleading!

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Life changing chair!

This ergonomic chair is the first that has made a huge difference to my sciatica - it really is quite life changing. I have tried many backless chairs before but none have really worked, until this one! Buy one, and you will not regret it! Plus the rocking function is quite comforting!

It was a little tricky to assemble because the instructions weren't overly clear - specifically around which way the cushions faced as it tapers in towards the front, but it took about an hour including the time to rework it once we realised what we had done wrong.

I started using it straightaway and didn't need to start with small bursts, the first day I was sat on it for 7 hours and I couldn't believe the difference!

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute fraud

I ordered my desk two weeks ago with promise of next day delivery, but the table was not dispatched from the warehouse until three days later. As i was out, I made earlier arrangement to redeliver on specific date, yet deliveries were attempted and tables were eventually returned to their depot.

I have been following more than a week now, no news no nothing! Disastrous customer service, £180 cheated

I am definitely filing a fraud police report

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product!

I won't lie I was dubious about whether this would be comfortable or
supportive, but it's by far the comfiest chair I have ever had for a work
desk. It keeps me upright much more effectively than a standard office
chair, doesn't take up much room and doesn't dominate the room like some
office chairs do. Plus it looks cool too! Money well spent.

January 19, 2026
Unprompted review

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