Eric Robinson Solicitors Reviews 

609
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, supportive, and explaining every single legal detail clearly throughout the entire process. Consumers consistently note that the overall service provided by the firm is extremely efficient, making complex property and legal matters feel very smooth, reassuring, and completely manageable. However, some people mentioned experiencing poor communication, unhelpful customer service attitudes, and frustratingly slow delays regarding response times. A small group of reviewers also noted a notable lack of support, poor organization, or disorganized handling of their important documents during critical transaction stages.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, efficiency, and helpful... See more

Service

Clients share positive opinions on service, noting professional and efficient experiences throughout property... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Users describe ambiguous interactions with response time, highlighting a split in customer experiences. Many... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth and stress-free process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dra... See more

Company replied

Rated 5 out of 5 stars

Ive recently used Chantelle Bennett from Eric Robinson Hedge End to sale & purchase a property. Chantelle & her assistant Megan did a brilliant job. Communication was excellent were always on hand to... See more

Company replied

Rated 5 out of 5 stars

I dealt with Michelle in the Conveyancing Dept. To say she is she is fantastic would be a vast understatement! I have worked with numerous solicitors over the years and never with one who was so... See more

Company replied

Rated 5 out of 5 stars

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm
  6. Real Estate Attorney

Written by the company

At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

609 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(609)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Chantelle Bennett was my solicitor for…

Chantelle Bennett was my solicitor for the sale of our house and for the purchase of our new house, I found her and her colleague ( Megan ) to be extremely professional, pleasant , helpful and aslo kind 🙂 would highly recommend and would definitely use for anything I need in the future, Thank you Both , Jerry

May 11, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your kind review. We’re delighted to hear that you had a positive experience and that the support provided was helpful throughout. Your feedback is very much appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great service

Great service from start to finish.
We used Miya at Eric Robinson to carry out the services of the sale of our house she/they provided a competitive quote and reassurance, Miya kept in contact with regular updates and some good advice and guidance along the way with selling our first house.
I would highly recommend them and Miya’s services!
Thanks again!!

May 7, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Miya. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very helpful and efficient service

I would recommend Eric Robinson Conveyancing Department without hesitation. Sarah and Charlie provided a very helpful and efficient service.

March 27, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Excellent support from the team at Chandlers Ford

The team and Chandlers Ford stepped in very quickly to help me resolve an issue with Land Registry. There knowledge and action brought this to a conclusion. Subsequently we have had the support of the team in drafting wills. We have been very happy with the comprehensive advice and efficient action. Many thanks

April 30, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

House Sale

House sale .
Emma and Megan were really helpful , professional and efficient. After an initial hitch with the online form filling all went smoothly. They ensured a smooth sale process and ably dealt with issues raised by our buyers solicitors.
Communication was prompt and we were always kept up to date. All in all highly recommended. Thank you both.
Linda and Wendy

April 22, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Great Service

Emma and Megan were always on hand to answer any questions and provided an excellent service from start to finish.

April 10, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Had a positive experience with the…

Had a positive experience with the company, Solicitor Sylvia Garcia is a strong expertise in residential conveyancing, responded promptly to emails & calls.She is knowledgeable & provides very good service.

April 15, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Sylvia. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very professional and helpful staff

Dealt with Chantelle Bennett, she was very kind and helpful. I could always ask her for advice and she explained things in a very clear way.

April 9, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Chantelle. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I had the pleasure of working with Emma…

I had the pleasure of working with Emma as my solicitor from Eric Robinson, and I can honestly say she has been absolutely amazing throughout. She consistently went above and beyond to ensure everything was handled smoothly, always responding promptly to any queries I had. Emma took the time to explain every step clearly, making the whole process stress-free and straightforward. Her efficiency and speed were truly impressive. Thank you, Emma, for your outstanding support and professionalism! And also a big thank you to Megan who also supported throughout.

March 30, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

Rated 5 out of 5 stars

Thank you Nayo!

I had a really positive experience dealing with Nayo on an employment matter. He was professional but also very easy to talk to, which made a stressful situation feel much more manageable. He took the time to really understand my situation and gave honest, straightforward advice throughout. Communication was excellent, and I felt supported every step of the way. I’d definitely recommend Nayo to anyone needing help with employment law. Thanks again for all your help!

April 8, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your 5-star review. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

Rated 5 out of 5 stars

Recent house purchase

We recently bought our home with Chantelle at Eric Robinson solicitors and honestly couldn’t be happier with how everything went. Chantelle was so easy to deal with from start to finish and made the whole process feel a lot less stressful than we expected.

Chantelle kept us updated along the way, explained everything in a way that actually made sense and was always quick to get back to us if we had any questions.

Chantelle was just really friendly, reliable, and on the ball the whole time exactly what you want when you’re buying a house.

Thanks so much for all your help, we’re so grateful!

April 2, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

We are grateful for your generous feedback. It was a pleasure working with you, and we’re glad we could provide you with a good service. Please don’t hesitate to reach out if we can assist you in the future.

Rated 5 out of 5 stars

Flawless service from Eric Robinson…

Flawless service from Eric Robinson Solicitors on the purchase of our first property. Chantelle was incredibly professional and prompt with all lines of communications and requests - making the whole process very easy. Being first time buyers we had never had experience with solicitors and we are incredibly happy with the service we received.

March 27, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Chantelle. We look forward to working with you again in the future.

Rated 1 out of 5 stars

Awful experience

We chose Eric Robinson expecting a premium service to match the price. That was a MISTAKE!

Sylvia Garcia handled our case with shocking incompetence, repeatedly asking for documents we’d already sent, being absent at key stages like exchange and completion, and failing to communicate who was covering our file. Her lack of diligence also led to an unexpected total of 2.5K in extra charges she claimed she “wasn’t aware of” and never disclosed upfront. We had no choice but to pay.

There was no apology, no accountability, and no recognition of the stress caused, on what should have been a straightforward, chain-free transaction. I dealt with this while heavily pregnant, and the experience was overwhelming.

If you’re buying or selling, AVOID this firm. Paying more does not mean better service, go elsewhere and save yourself the cost, stress, and frustration.

March 1, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

We are very sorry to hear about your experience and the concerns you have raised. This does not reflect the high standard of service we strive to provide to all of our clients, as evidenced by the overwhelming majority of clients leaving 5* feedback.

We note that you have not engaged with our formal complaints procedure, which is in place to ensure that any concerns are fully investigated and addressed appropriately. Details of our complaints procedure can be found on our website, and this is the appropriate channel for discussing such matters so that they can be considered fully and fairly by both parties without risk of breaching confidentiality or data protection obligations. We would welcome the opportunity to discuss this matter with you and seek to resolve your concerns.

Rated 5 out of 5 stars

Brilliant Conveyancing Service

Used for conveyancing to sell a property - Emma and Megan were absolutely fantastic! My buyer's solicitor was a nightmare and I was very impatient to get the sale completed, but they did a brilliant job of moving things along. Really easy to deal with, excellent value for money and fab service. I highly recommend!

March 18, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and which we have passed onto Emma and Megan. We look forward to working with you again in the future.

Rated 5 out of 5 stars

I used Eric Robinson for my sale and…

I used Eric Robinson for my sale and purchase and they have been, without doubt, the best solicitors I have ever used.

I have always had bad experiences in the past so felt apprehensive about the whole process.

Hazzra Huxford was professional, methodical and responsive. She moved things along as swiftly as she was able to, and provided updates in a timely way throughout. I really felt I was in good hands.

Towards the end of the process, Hazzra left for maternity leave and my file was handed over to Sylvia just before exchange - again, the service provided by Sylvia was excellent - putting my mind at ease, responding to queries and getting what was a long and messy exchange over the line.

Very grateful to them both and will not hesitate to recommend to others. Thanks both!

March 20, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your 5-star review and feedback which we have passed onto Hazzra and Sylvia. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

Rated 1 out of 5 stars

Poor Service

Eric Robinson acquired Merriman Solicitors in Marlborough, a professional, efficient friendly practice and have turned it into a faceless, non-communication slow organisation. Having recently instructed the practice I found them so difficult to deal with as there were long delays in responding to emails and in some cases no response at all, phone calls were only returned after chasing. In the end decided to cut my losses, pay their bill and walk away. Have since found another local practice who are interested and treat you as an individual.

February 20, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your feedback. We are sorry to hear that your recent experience did not reflect the standard of service we aim to provide.

Eric Robinson Solicitors has a number of offices located on the High Street, and our focus is on delivering a local, friendly, and approachable service. The office you refer to continues to operate with the same team and working practices, so we would expect the service to remain consistent with what clients have previously experienced.

We note your comments regarding communication and delays. This is not reflective of the service we strive to deliver, nor is it consistent with the overwhelmingly positive feedback we receive across the firm. That said, we take all concerns seriously. We do have a formal complaints procedure, which is the appropriate channel for raising and investigating issues of this nature, and details can be found on our website. Unfortunately, based on the information available to us, we have not been able to identify your matter and are therefore unable to investigate or respond in detail at this stage.

If you would like us to look into this further, please contact us directly with additional information so that we can properly review your concerns.

Rated 1 out of 5 stars

I had a poor experience with this firm

I had a poor experience with this firm. Despite clearly instructing them not to proceed with a certain action to avoid extra costs, they did it anyway and added the charges to my bill. They also carried out a procedure that any competent solicitor should know is not accepted by the court, which meant I paid for something completely pointless. I would advise others to be cautious, as I ended up paying for work that should never have been done.

July 16, 2025
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your review. We take all feedback seriously. However, we are unable to identify or recognise this matter based on the details provided.

The issues raised do not reflect our usual approach or ethos of delivering a professional and high standard of client service, which is reflected in the consistently positive feedback we receive from our clients.

We would welcome the opportunity to look into this further. We operate a comprehensive complaints procedure, details of which are available on our website, and we encourage you to contact us directly so that we can properly investigate and seek to address any concerns.

Rated 5 out of 5 stars

Amazing service

Amazing service , polite helpful and reassuring on our house sale and purchase
Our solicitor Chantelle Bennett I would recommend to anyone 10/10

March 13, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your 5-star review and feedback which we have passed onto Chantelle. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

Rated 5 out of 5 stars

Highly Recommend!

I've used Eric Robinson twice now for conveyancing - Chantelle in particular - and I cannot fault the attention to detail, efficiency and level of communication provided. I will continue to recommend Chantelle and the service offered by Eric Robinson!

March 6, 2026
Unprompted review
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Reply from Eric Robinson Solicitors

Thank you for your 5-star review and feedback which we have passed onto Chantelle. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

Rated 5 out of 5 stars

Transfer of equity

Emma and Megan were kind, informative and communicated well with updates regarding my transfer of equity. I appreciated that the majority of actions were achieved through phone and email, apart from when I chose to collect documents by hand. Thank you for your support.

March 9, 2026
Unprompted review
Eric Robinson Solicitors logo

Reply from Eric Robinson Solicitors

Thank you for your 5-star review and feedback which we have passed onto Emma and Megan. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

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