Erie Home Reviews 

3,576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and politeness of the staff, from sales to installation crews. Many people are impressed with the high quality of the products used and the superior workmanship, resulting in amazing and well-constructed roofs. The efficiency of the work, often completed in a timely manner and even quicker than expected, along with thorough clean-up, is frequently mentioned as a significant positive aspect. However, some customers also noted concerns regarding the price, which they felt was high, and occasional issues with debris removal not fully adhering to contract terms. A few other people also felt that there were discrepancies regarding the use of subcontractors, despite the installation quality being good.

What people talk about most

Service

Customers had positive experiences with service, frequently praising the professionalism and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Quality

Consumers find quality to be positive, with many reviewers highly recommending the materials and workmanship,... See more

Product

Customers consistently express satisfaction with the product, highlighting its quality and appearance. Many... See more

Price

People report ambiguous experiences with price, with many reviewers finding the cost to be high or expensive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crew arrived at 7:30 AM started tenting the front of home and stripping of roof. They also covered in-ground pool. Protection from old shingles and nails. With exception of short break in morning,... See more

Company replied

Rated 5 out of 5 stars

My experience with Erie Home was exceptional from start to finish. The sellers were very helpful from the inspection of my old slate roof to the financing of my new Fiberglass Roofing System. They wer... See more

Company replied

Rated 5 out of 5 stars

Would consider Erie Home as a great communicator. They responded when I first called within 5 minutes. They sent out a sales person within 3 days since I called Friday. They started the job the follow... See more

Company replied

Rated 5 out of 5 stars

My roof turned out amazing. I have every confidence it will benefit me for years to come. The products used on my roof are exceptional. Everyone I worked with from start to finish, including the roo... See more

Company replied


Company details

  1. Roofing Contractor

Written by the company

Across the United States, Erie Home is a leading home improvement and replacement contractor representing decades of experience while providing investment grade improvement solutions, direct to the homeowner. Lifetime warranty offerings and convenient, in-home financing options ensure that every homeowner we work with gets the most value for their investment. We're committed to providing an overall great customer experience making a project completed by us, your easiest home improvement project ever. Erie Home is proud to maintain high consumer ratings with Trust Pilot, Google, BBB, Guild Quality and listed as one of America’s Top 100 Roofing Contractors. Choose Erie Home for your next home improvement project and experience the difference for yourself. Our highly dedicated team is here to help you make your dream home a reality. Erie Home is also listed with Inc. 5000 as one of America’s fastest growing companies as well as a leading brand with the industry’s most widely used source, Qualified Remodeler.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,576)

1,084 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product, great delivery, great customer service.

Every person we interacted with was professional and knowledgeable. All of our questions were answered thoroughly, we never felt rushed through anything. The materials were physically presented to us so we could see and feel them as the field representative described them. This helped us to understand the value for the money. The roof was installed in one day, that crew was very diligent and efficient. Out property was completely cleaned up when the installation was done. The office staff was very accommodating and pleasant to work with, when I called with a question they remembered me and greeted me warmly. Everything was delivered on as promised through the entire project.

April 23, 2026
Unprompted review
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Reply from Erie Home

Hi, Gina. We are thrilled to learn that you had a positive experience with us!

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Rated 4 out of 5 stars

Very detailed crew

Very detailed crew. Very efficient. Worked hard and put in very long hours. A little too long. Worked into the night therefore missing some items on yard during cleanup. Overall the metal roof looks beautiful.

April 28, 2026
Unprompted review
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Reply from Erie Home

Hi, Deborah. We appreciate your feedback. Don't hesitate to reach out to us at 800-684-4628 if you have additional details regarding your experience. We would love the chance to resolve any issues.

Rated 5 out of 5 stars

Erie was so easy to work with

Erie was so easy to work with. The crew showed up on time and stayed late to make sure everything was cleaned up. Our roof is beautiful and I know we will enjoy the benefits that a new roof brings.

April 27, 2026
Unprompted review
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Reply from Erie Home

Hi, Rae. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Erie Home replaced our roof

Erie Home replaced our roof. They did the job in one day. They were very professional and cleaned up all debris after completing the job. We are very happy with our new roof!

April 27, 2026
Unprompted review
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Reply from Erie Home

Hi, Raymond. We are thrilled to learn that you had a positive experience with us!

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Rated 5 out of 5 stars

The experience was one to write home…

The experience was one to write home about. The sales representatives set the scene with explaining everything about the company down to the product and moved into the installation team. The installers were polite and professional. Very hard workers. They worked until almost darked and came back to complete the job. They cleaned up all the material and returned the porch furniture back in its original location. We are pleased with every worker in the Erie company and the leaf filter installer. I would recommend the company without hesitation. Keep doing the fantastic work you all do.

April 20, 2026
Unprompted review
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Reply from Erie Home

Hi, Gerogine. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Erie Homes experience was exceptional!

Erie Homes replaced the roof on our home and garage. We chose the Atlantic Blue color and it is absolutely beautiful with the light grey siding.
The entire process beginning with the Field Representative and ending with the Installation Crew
was phenomenal! They cleaned up so well that our property looked better when they left than before they
started.
For future projects we will definitely reach out to them again.

April 15, 2026
Unprompted review
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Reply from Erie Home

Hi, Rusty. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

Customer delight

My experience with Erie Home went beyond customer satisfaction to customer delight . Within a few days of discovering a roof leak, the roof was evaluated, a very good roof product for our area chosen, a start schedule confirmed, and financing agree. The work crew arrived early, and roof replaced as planned. Cleanup was thorough.

April 8, 2026
Unprompted review
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Reply from Erie Home

Hi, Peggy. Your feedback is highly appreciated. Thank you for the review!

Rated 4 out of 5 stars

Everyone involved

Everyone involved, did an awesome job on the roof. The quote was exactly what they said it would cost to replace the roof. The crew were impressive and efficient. They were able to complete the work in one day and have everything cleaned up.

March 3, 2026
Unprompted review
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Reply from Erie Home

Hi, Phillip. We appreciate the kind words and are glad we could provide you with a positive experience!

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Rated 5 out of 5 stars

It’s the last roof we’ll ever need.

We had a great experience working with the Erie crew. Our multiple different types of roofing all look beautiful.

April 22, 2026
Unprompted review
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Reply from Erie Home

Hi, Richard. Thank you for taking the time to submit a review, we really appreciate it!

Rated 5 out of 5 stars

Great products and great teams, they do exactly what they say and even go beyond.

Erie Home is one of the most professional companies I have had the pleasure to do business in along while. From the sales presenters, finance, installation and quality of the product and clean up the teams were excellent. Well trained with on going training every year made the new roof a breeze it not only looks great but will stay that way in the future.

April 13, 2026
Unprompted review
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Reply from Erie Home

Hi, RH. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

Everyone was very professional and kind…

Everyone was very professional and kind and everything that was talked about in interview happened as we discussed. Their cleaning was very organized and professional, they brought brooms, a leaf blower, and wheel barrows just to name a few used to clean it.

April 17, 2026
Unprompted review
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Reply from Erie Home

Hi, Karen. Thanks for taking the time to share your positive experience. We truly appreciate it!

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Rated 5 out of 5 stars

My experience with Erie Home was was…A +

My experience with Erie Home was was excellent. The two young men that came out to our home were very friendly, fun to talk with and knowledgeable about there products. The roof inspection was thorough and explained the problems that were found and so glad we had it done. We decided to go with the shingles and with in 2 1/ 2 days from the time the materials were delivered the crew showed up and they were excellent we had a new roof. They did a wonderful job cleaning up going around with a magnet cleaning up any nails that had fallen. I had a couple questions later and called the service manager, he was prompt in answering my call, very friendly and explained the answers to my questions with out any hesitation. Very happy and satisfied with my whole experience with the company and love my new roof.

March 27, 2026
Unprompted review
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Reply from Erie Home

Hi, Jane. Thank you so much for leaving us an A+ review!

Rated 5 out of 5 stars

Quick and efficient

Good job—quick and efficient. Cleaned up well afterwards

April 24, 2026
Unprompted review
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Reply from Erie Home

Hi, Kirsten. We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Everyone throughout the whole process…

Everyone throughout the whole process was friendly and courteous. The work was done quickly and professionally. I would recommend them to anyone.

April 6, 2026
Unprompted review
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Reply from Erie Home

Hi, Mark. Thank you for taking the time to submit a review, we really appreciate it!

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Rated 5 out of 5 stars

Great product

Great product. Exceptional service. Friendly people.

April 18, 2026
Unprompted review
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Reply from Erie Home

Hi, Moe. Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Great work installing our new roof

Great work installing our new roof. Clean-up was excellent and personnel were professional and friendly. Would recommend to others. Very happy with the work and the employees we worked with!

April 26, 2026
Unprompted review
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Reply from Erie Home

Hi, Veronica. These words go a long way, it motivates us to work even harder, thank you for the review!

Rated 5 out of 5 stars

The sales people were great and…

The sales people were great and courteous and the installers were quick, efficient , and cleaned up well, and the fallowing day the gentleman came and picked up the dumpster and signed off the paperwork. Everything seems to be ok except for the rock style flashing.

May 4, 2026
Unprompted review
Erie Home logo

Reply from Erie Home

Hi, Herbert. Thank you for taking the time to submit a review, we really appreciate it!

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