ES Sabers Reviews 

1,483
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Many customers often mention that the lightsabers and related accessories are exceptionally well-made featuring superb craftsmanship and highly durable materials. People very frequently appreciate the fast shipping times, helpful support team, and secure, premium packaging when ordering their custom items. Conversely, a small portion of people felt that delivery times were excessively slow and that customer communication was severely lacking throughout the purchasing process. Consumers also noted experiencing frustrating shipping delays, receiving unhelpful automated responses, and occasionally finding incorrect items or missing components inside their packages.

What people talk about most

Product

Clients share positive opinions on product quality, praising the bright neopixel blades, fantastic sound... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the outstanding... See more

Delivery service

Consumers find delivery_service to be ambiguous, experiencing a wide range of shipping times. While some... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divergence in consumer... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. While some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have waited four weeks and 4 days the ting that i bought is still in production. With no answer about the order co2 crossguard lightsaber from es sabers

Rated 5 out of 5 stars

No complaints on the pricing cause it was like middle or the road for companies… Though it took 2 months to process an order, staff doesn’t reply (email, phone number, FB, or Insta) and if the do it’s... See more

Rated 5 out of 5 stars

Bought 1 mystery box initially then decided to add a second a few days after. No problems adding the additional item, very pleased with the customer service. The sabers are very well built with excel... See more

Company replied

Rated 5 out of 5 stars

I ordered the quick release connector for swapping between single and dual saber with ease. I am impressed with the quality of the connector. The machining is excellent, the coating is excellent and... See more


Company details

  1. Hobby Store
  2. Electronics Store
  3. Toy Store

Written by the company

We supply combat sabers which are suitable for duelling. We have standard and premium replica hilts, with hilts being designed based on the films, series and games. All sabers have flash on clash, blaster effects, force and lightening effects, sound fonts, blade styles and can change blade colour. You can select from RGB Base lit, Eco Pixel, GHv3 or Proffie Pixel. Recently we have started to make 3D printed hilts and have been taking requests on designs to be made. We also offer a customisation service so you can have your hilt weathered, acid etched, battle scarred or have other customisation done to make your hilt look unique. See some of our custom designs on the website, we have made many cross over designs and etched these designs. You can also customise your saber by purchasing hilt parts, so whether you are buying a brand new hilt or adding to your existing one, you can make it look unique by altering the parts. We have a fast production time of around 2 weeks with delivery taking 2-3 days for UK orders. We can ship internationally which takes 5-7 days. We offer a fast and friendly service, free warranty on all sabers for 1 year and only use high quality parts. Take a look at our website and reviews, see for yourself!


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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3.9

All reviews

(1,483)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Order was straight forward

Order was straight forward, a query answered instantly and delivery was quick.
The saber is for a 5yr old grandson, seems very robust and has plenty of light and sound options. We haven't given him it yet but I know he will be thrilled...not sure about the parents...😂

August 3, 2024
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Reply from ES Sabers

Thank you Ian for the great review, hope he likes it!

Rated 4 out of 5 stars

Almost perfect

Saber is excellent quality and very bright I love it and it's my first, probably of many.

My model came disassembled and apparently there was supposed to be an instructions QR code for assembly but the QR code I had led me to the trust pilot review page so if you do a custom parts saber just be aware as some assembly required, it's not overly complicated but with the amount of screws in the packet was slightly confusing at first (I am sure their prebuilt selection come pre assembled I just chose individual parts)

Only a few things I'd feedback on:

For whatever reason my saber didn't come with any metal spacer rings so I had to order those separately after the saber arrived, not a massive deal as only £3 but just something that would be a "nice to have" when spending this much :P

I think the box the saber came in needs some love as it was basically just a long cardboard box with the saber parts boxes and blade loose in it with some brown paper "stuffing". Again, not a massive deal as my saber blade and parts are in fine condition ( though inside the larger cardboard delivery box the "custom saber" box containing the parts was dented I am not bothered by this as I didn't buy a lightsaber to put it back in its box) just more of a feedback thing. And I maybe expected more than I should by having seen YouTube videos of fancy unboxing haha

The last thing is probably just a patience thing but I wouldn't have minded slightly more communication during the manufacturing process as I think if I'd not contacted to check on it then all I'd have had is my order confirmation and then 4 weeks later the shipping confirmation. Again not a massive deal as I know it's a busy period but the wait feels so long without any news (not helped by this being my first)

August 29, 2024
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Reply from ES Sabers

Thank you Will for the feedback - we are going to add a check box for customers who would like their build-a-saber pre built or make it themselves. This is a new option we have added to the website so feedback is definitely welcomed. We have a wide variety of cases, stands and mounts on the website to go with storing your lightsaber. Thank you for the review.

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Rated 1 out of 5 stars

I haven't gotten my item and it's been…

I haven't gotten my item and it's been over 2 months no update no nothing. So where is my item

July 28, 2024
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Reply from ES Sabers

Hi Brian,

Thanks for taking the time to leave a review.
You have selected a completed (finished) 3D printed blaster, which are all made to order.

We mention in the descriptions that they are printed, assembled and then painted which can take around 4 weeks for fully finished products.

As your order was placed at the end of July we are at the 4 week mark now (not 2 months as you have stated) and I can confirm it is now finished and being dispatched tomorrow.

We also have sent multiple updates by email which go out for any items that take longer than 2 weeks - please check your email for these.

I do apologise if any updates have been missed or if you were unaware of the lead times.

Kind Regards

James
ES Sabers

Rated 5 out of 5 stars

ES Sabers were brilliant!!

The team at ES sabers were great and honest about fulfilling my order.
It was slightly late, but I didn't mind as they seemed flat out with orders.
Got a few freebies which I appreciate greatly.
Product quality, look, feel and use is magnificent, highly recommend to buy your saber here
Thank you Team ES Sabers

July 15, 2024
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Reply from ES Sabers

Thank you Richard for the review!

Rated 5 out of 5 stars

Dream saber made real

Both starkiller saber and mandalorian blaster were brilliantly put together. The quality of both cant be understated and the team on all fronts were great. Communication was done well and this marks my third purchase from them. Defenetly recommend.

August 21, 2024
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Reply from ES Sabers

Thank you Andrew, love the review.

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Rated 5 out of 5 stars

So helpful, great communication & fab sabers!

Sophie at ES Sabers could not do enough to help me get some sabers in time for my twin sons' birthday - her communication was prompt and helpful (I asked lots of questions, thank you for your patience Sophie!!) and I have 2 very happy 12 year old boys duelling with their unbelievably cool, fabulous sabers. Big thank you and highly recommend on all levels. Thank you ES Sabers!!

August 22, 2024
Unprompted review
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Reply from ES Sabers

Thank you Nicola for the lovely review!

Rated 4 out of 5 stars

Takes a while to arrive, but worth the wait

Saber arrived packaged well along with other items I ordered. Had to wait quite a while for it to arrive (ordered back near the beginning of July and arrived towards back end of August so approx 6 weeks). Took saber out and placed blade into hilt and switched on and was impressed with the sounds and vibrant colours that the blade produces (I went for the neo pixel blade as I already have a basic RGB saber). Looks awesome and fully completes my cosplay for September. Overall very happy with the purchase. Will definitely recommend.

August 22, 2024
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Reply from ES Sabers

Thank you Michael, we do apologise for the delay but glad you are pleased.

Rated 1 out of 5 stars

Wrong battery and when I tried to send…

Wrong battery and when I tried to send them back trey said they didn't recognise the order, also I ordered two and paid for two and only received one (which was wrong size) no further answers ir communication from them. Avoid at all cost in my opinion

July 18, 2024
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Reply from ES Sabers

Hi Mark, I do apologise that you have had an issue with your order.

I have been unable to find any communication from you in our emails or website chat about your order so it may be that you have been in touch with the wrong comapny about your order which would explain why they said your order was not recognised.

I have emailed you, could you please get back to us at sales@es-sabers.co.uk so we can help with your order.

Kind Regards

James
ES Sabers

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Rated 1 out of 5 stars

Not had it yet.waited nearly a month

Not had it yet.waited nearly a month

July 18, 2024
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Reply from ES Sabers

Hello Stephanie, we have emailed about the delays, your order is nearly completed and will be dispatched within the next 2-3 days with next day delivery. Thank you for your patience.

Rated 3 out of 5 stars

The case didn't have any straps or foam…

The case didn't have any straps or foam to protect the lightsaber, I added my own and it's great now. Wish it would of had it in there when I bought it. The product is great though

July 12, 2024
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Reply from ES Sabers

Hello Jennifer, no these do not have them inside, they are free to pack so you can adapt it to how you would like to best protect your sabers and blades depending on how many you have. The hard saber case has sections for 3 lightsabers and blades. Thank you for your review.

Rated 5 out of 5 stars

Great service

Great service, so good at staying in contact and sending updates on the production process.

July 2, 2024
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Reply from ES Sabers

Thank you Sarah for the great review.

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Rated 5 out of 5 stars

Good product

Good product, well packaged and arrived fast. Will certainly buy from again.

July 8, 2024
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Reply from ES Sabers

Thank you Andrew, appreciate the 5 stars!

Rated 2 out of 5 stars

Product reflects the description.

I got a simple baselit version. Any Star Wars fan needs a lightsaber and this is one of the places to get one. Mind you it's still assembled and shipped from China. You get what you pay for in other words.

July 1, 2024
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Reply from ES Sabers

Thank you for your review.

Rated 2 out of 5 stars

A bit deceived

The order was good and all was doing great, but then it took a huge amount of time to get my order, I even had to pay a tax at the border, and I ordered my saber with a hilt lace but they did not put it on idk why ? Also the colors of the blades are not very saturated and there is not much choice if I want to customize it so, basically,I ordered a neopixel but my RGB saber has more colors.

February 1, 2024
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Reply from ES Sabers

Hi Ethan, thanks for taking the time to leave a review and I do apologise if it took a little longer than expected.

We do have a hilt wrapping option available on the website which can be selected and purchased - this is seperate to purcahsing a wrap as many of our customers like to attach it themselves.

You ave pixel cores and blades with both of your sabers so these should be bright and you are able to select any colour you want with more variations than an RGB. If you require help with changing the colours then please do let us know.

Kind Regards

James
ES Sabers

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