ES Sabers Reviews 

1,483
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Many customers often mention that the lightsabers and related accessories are exceptionally well-made featuring superb craftsmanship and highly durable materials. People very frequently appreciate the fast shipping times, helpful support team, and secure, premium packaging when ordering their custom items. Conversely, a small portion of people felt that delivery times were excessively slow and that customer communication was severely lacking throughout the purchasing process. Consumers also noted experiencing frustrating shipping delays, receiving unhelpful automated responses, and occasionally finding incorrect items or missing components inside their packages.

What people talk about most

Product

Clients share positive opinions on product quality, praising the bright neopixel blades, fantastic sound... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the outstanding... See more

Delivery service

Consumers find delivery_service to be ambiguous, experiencing a wide range of shipping times. While some... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divergence in consumer... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. While some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have waited four weeks and 4 days the ting that i bought is still in production. With no answer about the order co2 crossguard lightsaber from es sabers

Rated 5 out of 5 stars

No complaints on the pricing cause it was like middle or the road for companies… Though it took 2 months to process an order, staff doesn’t reply (email, phone number, FB, or Insta) and if the do it’s... See more

Rated 5 out of 5 stars

Bought 1 mystery box initially then decided to add a second a few days after. No problems adding the additional item, very pleased with the customer service. The sabers are very well built with excel... See more

Company replied

Rated 5 out of 5 stars

I ordered the quick release connector for swapping between single and dual saber with ease. I am impressed with the quality of the connector. The machining is excellent, the coating is excellent and... See more


Company details

  1. Hobby Store
  2. Electronics Store
  3. Toy Store

Written by the company

We supply combat sabers which are suitable for duelling. We have standard and premium replica hilts, with hilts being designed based on the films, series and games. All sabers have flash on clash, blaster effects, force and lightening effects, sound fonts, blade styles and can change blade colour. You can select from RGB Base lit, Eco Pixel, GHv3 or Proffie Pixel. Recently we have started to make 3D printed hilts and have been taking requests on designs to be made. We also offer a customisation service so you can have your hilt weathered, acid etched, battle scarred or have other customisation done to make your hilt look unique. See some of our custom designs on the website, we have made many cross over designs and etched these designs. You can also customise your saber by purchasing hilt parts, so whether you are buying a brand new hilt or adding to your existing one, you can make it look unique by altering the parts. We have a fast production time of around 2 weeks with delivery taking 2-3 days for UK orders. We can ship internationally which takes 5-7 days. We offer a fast and friendly service, free warranty on all sabers for 1 year and only use high quality parts. Take a look at our website and reviews, see for yourself!


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(1,483)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

No delivery! Scam

No delivery! I have ordered last month, no delivery so far and no tracking order available!
I will report it as scam.

August 20, 2024
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Reply from ES Sabers

Thank you for your review - This is not a scam and your order was shipped. We can see your order has been returned to the UK on 11/09/24 - you can email us for more information at: sales@es-sabers.co.uk and we will happily contact the courier to see where your order is. Thank you.

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Rated 5 out of 5 stars

Amazing products and service

Slight delay in shipping because of volume of orders. However, well communicated and worth the wait! Our third order from ES Sabers and they never let us down! Sabers are great quality and shipped with care. I'm sure we'll be ordering again near Christmas.

August 23, 2024
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Reply from ES Sabers

Thank you Matt for the review. Enjoy your sabers.

Rated 5 out of 5 stars

Sophie was a delight to work with through emails!

I've placed several orders and have loved all of their products! This last order was an array of parts and one of them ended up being the wrong color. Sophie was wonderful, communicating through email promptly and kindly. She processed a replacement part that has shipped almost immediately! It's a few days away from arriving and I'm already so impressed with the speed of their handling! I will be buying from them again... in fact, I already have!

August 16, 2024
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Reply from ES Sabers

Thank you Daniel for the review. Great to see another order from you :)

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Rated 3 out of 5 stars

The sabres themselves are great, but....

The sabres themselves are great. But as of today, I have been waiting for my son's new sabre for nearly 1 month. That is too long.

August 22, 2024
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Reply from ES Sabers

Hello there - thank you for the review. Unfortunately, sometimes it takes longer than expected due to high orders but we always do our best. We do apologise and hope that you enjoy the saber.

Rated 4 out of 5 stars

The saber self does had good lighting…

The saber self does had good lighting perfect sounds but when you do tricks with it and let it fall the plastic hilt does break a little bit so be careful :)

August 15, 2024
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Reply from ES Sabers

Thank you for your review, maybe you need to check how the screws are in the blade as this should not happen. Thank you.

Rated 5 out of 5 stars

Great service and support for Saber newbie

With my son a huge Star Wars fan (originals, of course) and his 6th birthday coming up, he’d requested a lightsaber. Knowing nothing about the world of RGB, XenoPixel etc. I got in contact with ES Sabers to try to make sense of it all. The fact you can pick up the phone to them makes a massive difference (compared to their main competitor) and Sophie was extremely helpful in explaining the technology and various pros and cons. In the end I bought three Sabers from them (for my son, my 8-year-old daughter and myself) and can’t wait till they arrive! Thanks ES Sabers for all your help and particularly to Sophie :)

September 18, 2024
Unprompted review
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Reply from ES Sabers

Thank you for the review Conrad!

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, the silver one I ordered for my grandson was out of stock and I hadn't realised, so the kind person posted a gold one for me so he would have it for his birthday. He was so pleased and loves this sabre.

September 4, 2024
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Reply from ES Sabers

Thank you Samantha!

Rated 3 out of 5 stars

Great product - iffy service

The Saber itself is gorgeous. Looks sturdy, really well made and the sound and light effects are awesome. Really happy with the product.

Unfortunately, not so happy with ES Sabers' service. It took a whole month from ordering my saber to it being shipped. For the first two weeks I received a couple of fairly unhelpful automated emails that suggested they were dealing with a rush of orders but offered no updated delivery date. Then after the third week I had to contact them myself for an actual update, which then took them three days to reply to.

Also, the website said the saber would be delivered with spacers to align the different parts of the hilt but these never arrived, which doesn't ruin the product by any means but it's a bit disappointing.

Like I say, love the saber but with this buying experience I dunno if I'd go back to ES again when I start thinking about more parts for customisation.

September 12, 2024
Unprompted review
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Reply from ES Sabers

Hi Chris - we are happy for you to have some spacers, they are usually in the packets with the screws? Glad you like the saber. Please email if you want the spacers. Thank you.

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Rated 5 out of 5 stars

Excellent well made product

Excellent well made product, delivery time quick from dispatch will buy from again

September 11, 2024
Unprompted review
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Reply from ES Sabers

Thank you so much for the review!

Rated 5 out of 5 stars

(My honest review)Great Saber oh my…

(My honest review)Great Saber oh my goodness yes ES Sabers did amazing thank you so much. I didn’t even know this but it came with motion controls that’s amazing Thank you so much again ES sabers

August 13, 2024
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Reply from ES Sabers

Thank you Louis for the review!

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Rated 5 out of 5 stars

Dream saber coming to life.

They were very informative of the products that they make. Gave me all the information about what to apply to make my lightsaber unique. Happy every time with them and will continue to use them when I feel like making a new addition to my saber.

September 9, 2024
Unprompted review
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Reply from ES Sabers

Thanks Joshua! Look forward to hearing what you would like to add next.

Rated 5 out of 5 stars

CTdS

After long wait 9/10

August 6, 2024
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Reply from ES Sabers

Thank you for the review. We ship them out as soon as we can.

Rated 5 out of 5 stars

From ordering to receiving the saber I…

From ordering to receiving the saber I couldn't be more excited. And although it took a bit longer than expected it still arrived in good time. Exceptional quality and exactly what I was looking for.

August 6, 2024
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Reply from ES Sabers

Thank you Mark! Enjoy the saber.

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