No proper packaging, there for panels were bent, the holes of the radiator had not cups on to prevent stuff getting inside . For the price I am very disappointed
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See what reviewers are saying
quick delivery. I made a mistake ordering and got credited without a problem. Hudson reed sent the coreect product fast. Good pricing
Company replied
We have bought twice from this business we are based in Spain. Excellent communication very good customer service when we had delivery issues ( not the fault of Hudson Reed) the problem was sorted ve... See more
Company replied
Julian was fabulous he replied immediately and resolved my issues. Because of him I will recommend Hudson Reed and will purchase again for sure. Very good quality
Company replied
Company details
Written by the company
En Hudson Reed, entendemos que crear el baño de sus sueños puede ser un reto y por ello ofrecemos una excelente gama de productos que complementarán cualquier cuarto de baño, cocina o espacio, ya haya sido decorado en estilo tradicional o contemporáneo. Cada producto ha sido fabricado con materiales de alta calidad para asegurarle una instalación rápida, simple y un producto duradero que creará un look elegante. Ahora es posible crear el cuarto de baño de sus sueños a un precio muy asequible. Hudson Reed ofrece a sus clientes una garantía de la devolución del dinero, servicio de entrega profesional y fiable. Nuestro experto y amable servicio de atención al cliente estará encantado de asistirle en caso de cualquier duda o cuestión.
es.hudsonreed.com
Written by the company
- Lujo para todos a precios muy asequibles. Envío gratuito para cualquier pedido que supere los 400€.
- Ofrecemos garantías de entre 3, 5, 10 y 20 años en toda nuestra gama de productos. Nuestros productos han sido fabricados con materiales de la más alta calidad para crear un ambiente lujoso muy práctico. Ofrecemos envío gratuito para pedidos superiores a 500€ y gastos de envío de 24,95€ para pedidos inferiores a 500€
Garantías de entre 3, 5, 10 y 20 años en toda nuestra gama de productos.
Entregas de 3 a 10 días laborables.
Con Hudson Reed puede conseguir el baño de sus sueños independientemente de si prefiere un estilo clásico o moderno. Hudson Reed le ofrece una extensiva gama de productos de la más alta calidad disponibles a precios muy asequibles.
Nuestra colección incluye: muebles de baño, grifería de baño y cocina, duchas expuestas y empotrables, calefacción e iluminación para todo el hogar.
Contact info
4.5
Excellent
6K reviews
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Reply from es.hudsonreed.com
Dear Roy,
Thank you for taking the time to share your experience.
We are delighted to know that your experience was positive and that both the customer service and the product meet all your expectations. At Hudson Reed we are flattered by your comment.
We remain at your entire disposal and see you soon on our website!
Kind regards,
Hudson Reed Team
Tuve una incidencia de una tapa rota…
Tuve una incidencia de una tapa rota que resolvieron muy rapido
October 20, 2023
Reply from es.hudsonreed.com
Estimado Jose,
Gracias por tomarse el tiempo para compartir su experiencia.
Estamos encantados de saber que su experiencia fue positiva y que nuestro equipo de servicio al cliente resolvió el asunto a la mayor brevedad posible. Nos complace saber que está muy satisfecho tanto con el producto como con el servicio de atención al cliente. Nos sentimos alagados por su comentario.
¡Quedamos a su entera disposición y nos vemos pronto en nuestra web!
Atentamente
Equipo de Hudson Reed
ABYSMAL CUSTOMER SERVICE
I bought an item which has had issues since purchase just over a year ago and installed 6 months ago as part of a house renovation.
The item supposedly has a 20 year guarantee.
After contacting the customer service department they renege on the guarantee saying, "this is a serviceable part" even though its only been in use since January this year.
Avoid buying anything from this company as the after service is non existant.
October 19, 2023
Unprompted review
Reply from es.hudsonreed.com
Dear Martyn
We are sorry to hear what has happened, we have not been able to identify your order with the information provided on this platform.
If you would be so kind, we ask that you contact our customer service to verify what has happened, we will be more than happy to help you.
Martyn, below, we provide you with our customer service telephone number: 900 751 300
Our offices are open Monday to Friday from 9:30 a.m. to 6:00 p.m.
We remain at your entire disposal and see you soon on our website!
Sincerely
Hudson Reed Team
Great experince
Great experince, I am very happy with my purchase communication and delivery
September 14, 2023
Reply from es.hudsonreed.com
Dear Fiona,
Thank you for taking the time to share your experience. We are delighted to know that your experience was positive and the items met all your expectations. At Hudson Reed we are very flattered by your comment.
See you soon on our website!
Best regards
Hudson Reed Team
I had an excellent experience with…
I had an excellent experience with Hudson Reed. Thei products are beautiful and of good quality. I had an issue with my delivery but Hudson Reed resolved it in a quick and efficient manner. I highly recommend Hudson Reed. Agnès
September 14, 2023
Reply from es.hudsonreed.com
Dear Agnès,
Thank you for taking the time to share your experience. We are delighted to know that your experience was positive and the items met all your expectations. At Hudson Reed we are very flattered by your comment.
See you soon on our website!
Best regards
Hudson Reed Team
Nice products but terrible delivery
Nice products but terrible delivery
This was the third time I had received products from Hudson Reed. First time - all went well
Second time 2 out of 3 radiators were damaged, . Hr did replace them but 1 was again damaged by the delivery company.
SEUR (delivery company) were terrible and took no care with the products which were loose in the back of their van, plus they did not communicate regarding the delivery and turned up when I said I would not be in.
September 6, 2023
Reply from es.hudsonreed.com
Dear Helen,
We greatly regret the inconvenience caused with the delivery service. At Hudson Reed we can assure you that we have taken note of the situation and are reviewing it to improve the delivery service in your area as soon as possible.
Again, we apologize for the inconvenience.
Best regards
Hudson Reed Team
Disappointed once again
***updated*** I’m updating the rating to 3 stars as we have now finally received the radiator. The update is to reflect the good quality of the radiator and the fact that customer care were obliging in changing the colour when sending the replacement order - and the follow-up calls from customer care.
The new replacement order for our order of 11 August that went missing is now also stuck in customs. Shipping details have not been updated since 5 September. If the company is unable to clear an item from customs then they should not be shipping to Spain. We still have no clear view of when we might receive our radiator - if ever!
September 12, 2023
Unprompted review
Reply from es.hudsonreed.com
Dear Bernadette
We are very sorry for the inconvenience that has been caused in the delivery process of your original order as the carrier agency has informed us that there has been some problems with the software of the Spanish customs and that is why the delivery process has been delayed.
As we have spoken previously, we have created a new replacement order and we explain to you that the estimated delivery time is 5 to 10 business days for this one and this order is within the delivery time. As we talked today in the call your order is out for delivery and we are following this, once you received your order we are going to call you one more time to verify if everything is ok.
Kind regards
Hudson Reed team
Excellent overall experience
Excellent overall experience! My toilet seat arrived cracked, and HR was right on it, getting a replacement out immediately!
August 2, 2023
Reply from es.hudsonreed.com
Dear Scott
Thank you for taking the time to share your experience. We are delighted to know that your experience in general was excellent. At Hudsoon Reed we are flattered by your comment.
We hope you enjoy the products and if you need us for anything, don't hesitate to contact us.
Kind regards
Hudson Reed team
I still don't have the product
I still don't have the product! It is in the customs area of Barcelona!!
July 18, 2023
Reply from es.hudsonreed.com
Dear Wolfgang
We are sorry for the inconveniences that have been caused in this order with the customs process.
Just to let you that the random inspection process by customs is something foreign to Hudson Reed and usually ends when customs verifies data such as the purchase invoice or payment method of the purchased product. They are random inspections carried out by the tax agency.
We are monitoring with the Spanish Customs and the Carrier why the package still in hold once we have the reply we are going to let you know as soon as possible and if we can correct what happened with your order somehow.
If you need us for anything, don't hesitate to contact us.
Kind regards
Hudson Reed team
Excellent service
I have received my radiator as per order. Beautiful color and look, excellent quality. This radiator has traveled to Spain, been held up in customs before arriving to me. The radiator was very well packaged, some damage to outer box but with the extra packaging and bubble wrap inside there was no damage to the product. Hudson Reed telephoned me to keep me informed all the way through the transport and customs. Fantastic service and customer care. DHL was used for delivery and they handle the customs end brilliantly and deliver on time once released from customers. 5 stars are not enough for the quality is service I received.
August 1, 2023
Reply from es.hudsonreed.com
Dear Edna
We are sorry for the inconveniences that have been caused in this order with the customs process.
Just to let you that the random inspection process by customs is something foreign to Hudson Reed and usually ends when customs verifies data such as the purchase invoice or payment method of the purchased product. They are random inspections carried out by the tax agency.
As we talk today in the phone call your package is on its way to be delivered today, we will be checking the tracking of the package during the day to make sure that you have received the order.
We hope you enjoy the products and if you need us for anything, don't hesitate to contact us.
Kind regards
Hudson Reed team
First time user!
The website is very user friendly, the delivery time was within the timescale stated so all good! I am nor ready to fit the bath & screen yet so cannot comment on the items yet
June 18, 2023
Reply from es.hudsonreed.com
Dear Tracey,
Thank you very much for your evaluation.
We are delighted to know that the website is very useful and the delivery time was within the timescale provided when placed order so has met your expectations.
Feel free to contact us if you need help with the installation or anything else.
We remain at your entire disposal for whatever you need.
Sincerely,
Team Hudson Reed
Great customer service
In 2021 we bought sink taps, bidet taps, shower mixer and shower head and bath mixer and taps. The design is the old fashioned design and very lovely and the chrome on brass give an excellent quality finish. The bathroom was finally installed in 2022, and since then we have had 2 components fail. I had thought that we were out of warranty and gave a bad review as I was struggling to buy the parts I needed and was disappointed. I was so very wrong. The goods have a 10 year warranty, yes folks 10 years! The customer service team rang me, surprised of course at my attempts to buy parts and told me to always ring them. Sergio was fantastic, sorting out exactly what I needed, arranging free replacements on free delivery with confirmation follow up calls. Professional, polite, friendly, helpful. Great customer service.
March 6, 2023
Unprompted review
Reply from es.hudsonreed.com
Dear Elisabeth,
Thanks for your review, we are glad we helped you to fix the issues.
Kindest regards,
Hudson Reed Spain
Good service and delivery.
January 24, 2023
Reply from es.hudsonreed.com
Dear Catherine:
Thank you very much for your review.
We are very happy to hear that you are satisfied with the quality of our customer service and the delivery times of your order.
Please do not hesitate to contact us if you need any further assistance.
We remain at your disposal for anything you may need.
Yours sincerely,
Hudson Reed Team
Very nice product
Very nice product. Really pleased with it. Good choice of courier DHL they contacted me ahead of time so I could meet them ( we live in a remote mountain region)
February 7, 2023
Reply from es.hudsonreed.com
Dear Susan:
Thank you very much for your review.
We are very happy to hear that you are satisfied with the quality of our products and delivery times.
Please do not hesitate to contact us if you need any further assistance.
We remain at your disposal for anything you may need.
Yours sincerely,
Hudson Reed Team
Reply from es.hudsonreed.com
Dear Kunde:
Thank you very much for your review.
We are very pleased to hear that you are satisfied with the delivery time of our products.
Please do not hesitate to contact us if you need help with anything else.
We remain at your disposal for anything you may need.
Yours sincerely,
Hudson Reed Team
The experience was good apart from…
The experience was good apart from being unable to track the package more effectively, but that was due to the couriers. The radiator is fabulous, and on calling Hudson Reed the service was very good.
The only thing I would add is, we bought we thought from Spain, but it was sent from England. On the Spanish website it says 3-5 working days, we ordered 1st of December and due to customs forms, it was despatched until the 9 th, but eventually we got it in time to have it installed before Christmas. Thank you.
November 30, 2022
Reply from es.hudsonreed.com
Dear Christine,
Thank you very much for your review and your purchase.
We are pleased that you are satisfied with the purchase and shipping service of the vertical radiator you purchased and also the customer service.
Thepallet shipping tracking link that we send you shows detailed information on the status of the order, there is only a period of time that leaves the UK until it arrives in Spain that does not indicate anything because it is in transit but we advised you in the email that we sent you .
On our Spanish website we indicate our UK address in the sales conditions and we always ship from here. On our website we also indicate that orders containing heavy or bulky items (more than 40 kg) or more than 5 products will be sent on a pallet and delivery will take between 10 and 15 working days.
Do not hesitate to contact us for any questions that may arise when you are going to install the products or any questions that may arise.
We remain at your entire disposal for whatever you need.
Kindest regards,
Team Hudson Reed
NOT WORTH IT OUTSIDE UK
There was a problem with the transport company that ended up in a great delay that I had to handle by myself to have Hudsonreed send me the lost piece again. I bought 2 radiators, four packages were sent. one lost. Replacement sent with more than 20 days difference (so concern about the return policy was made). After having all 4 packages together following the 1-page instruction to set up the 2 radiators I realize the information was misleading and that it couldn't be installed. I called again to replace one of the pieces, after the delay the misleading instructions etc, I got an "Is very expensive for us to send pick up the part that is not needed, so it won't be replaced but here it is a 25% discount to purchase the new one". That piece cost 18euros if it was included from the beginning, now it was 150e plus shipping costs. Definitely, not purchasing anything again, I would've returned everything but as it is too heavy sending it back would've cost me a lot. THINK TWICE BEFORE PURCHASING anything HEAVY, the instructions to set it up will lead you to the conclusion that you can't install it as you thought it will be possible, and....returning won't be an option.
August 31, 2022
Reply from es.hudsonreed.com
Dear LLV,
Thank you for your review.
We are very sorry to hear that you are not happy with the shipping service for the electric radiators you purchased, unfortunately the carrier delivered part of his order and the other part was mistakenly sent to another country. We sent you spare parts but at the same time the carrier told us that they were sending it to you, so until the situation was clarified we had to wait to send the spare part and all this took a while. We sincerely apologize for the inconvenience caused by the delay.
Regarding the installation of the radiators, from what you say, we understand that perhaps you thought that the connection of the electrical resistances of the radiators was different from what it is.
On the other hand, we are sorry that the return postage for your order seems expensive, unfortunately the return postage for two radiators is always more expensive than the shipping costs of sending many radiators at the same time.
We remain at your entire disposal for whatever you need.
Kindest regards,
Team Hudson Reed
Perfect service!
Perfect service!
First part arrived damaged, contacted Hudson Reed with photo. Reply came the same day, replacement is shipping. Informed them that packaging was probably the issue, international shipping is more likely to be thrown around.
Replacement arrived in double carton box and undamaged within a week, impressive service.
Good products, easy communication, safe place to buy quality products.
June 23, 2022
Unprompted review
Reply from es.hudsonreed.com
Dear Bert,
Thank you very much for your review and your purchase.
We are sorry that the bathtub panel on your original order arrived damaged in transit and we are very pleased that you are satisfied with the additional protection we requested in your replacement order and the speed of delivery.
Please do not hesitate to contact us for any questions that may arise.
We remain at your entire disposal for whatever you need.
Kindest regards,
Team Hudson Reed
Reply from es.hudsonreed.com
Estimada Inés,
Muchísimas gracias por su valoración y su compra.
Nos alegramos de saber que han sido de su satisfaccion el servivio de compra y la rapidez del servicio de envío del radiador toallero que adquirió.
Por favor no dude en contactarnos para cualquier duda que le pueda surgir.
Nos quedamos a su entera disposición para lo que necesite.
Atentamente,
Equipo Hudson Reed
The product good, transport company bad
The product, ok.
The tinmings..on time (delivery un Spain)
DHL, impossible!! To track tour parcel is almost impossible. You receive a message saying you Will receive the parcel today (from 00.00 to 23.59.....!!!!.) if you are not at home they didn't call you, you lose you slot until two days after.. the final yard can be improved a lot!!!
May 12, 2022
Reply from es.hudsonreed.com
Dear Jorge,
Thank you for your evaluation.
We are glad that you are satisfied with the Single Lever Basin Faucet you purchased and we are sorry that the delivery of the order was not entirely satisfactory, unfortunately DHL does not have a call service and the delivery time frame is the day that it is delivered. Please accept our apologies for the inconvenience caused.
We remain at your entire disposal for whatever you need.
Kindest regards,
Team Hudson Reed
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