Compré un Apple TV 4K y llegó rapidísimo. Estaba en perfecto estado. Genial !
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bought 3 disks, I returned 2 because many sectors were corrupted, but they payed me back only 1 disk. Why? I asked at support, still didn't reply. No good. Edited review: Thank you for your supp... See more
Company replied
Always been a RIGHT ON company. Tried there web buying and it was RIGHT ON just like the in-store experience. Some companies just get things right - CeX is one of those few and in between compani... See more
no me enviaron lo que pedí era un Amazon Echo 4th Gen (L4S3RE) - Charcoal, C y me enviaron Amazon Echo Dot 5th Gen - Antracita, C pero melo quedo pero me costo mas caro
Company replied
Company details
Written by the company
CeX compra, vende e intercambia un gran rango de productos de tecnología y entretenimiento, incluyendo teléfonos móviles, videojuegos, películas, ordenadores, productos electrónicos digitales, visuales y CD's musicales. También puedes donar a la caridad los videojuegos y dispositivos que ya no quieras a través de CeX.
Reciclar Es Ganar
Written by the company
Compra con Confianza en CeX
¡5 Años de Garantía en Todo!
Disfruta de la seguridad de disponer de 5 años de garantía en la mayor variedad de videojuegos y consolas, móviles, electrónica, informática y mucho más.
Contact info
3.8
Great
74K reviews
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Long waiting and wrong item
When I came and showed the order number, the person at the till showed me the printed list and asked if my order was there. I showed it him. After that, he asked me to wait about 20 minutes to do something in a computer. When I came after this time, I waited 5 minutes more at the till and he gave me a bag. Usually I check electronics, but it was just a phone case, so I thought that it's impossible to give me a fault item. I started walking to the exit and decided to check my order. I booked a leather case, but there was a box with the silicone one in the bag. So I came back to the till and showed it to the cashier. He tried to convince me that it was the right case, but it wasn't. After he realized, he said that the company would give the money back. I knew that there were 2 cases in that store, so I asked him to check the second one. In a minute another person brought me the right box with the right case. In my opinion, I got the right order despite of absolute reluctance of the staff to help me. It's very upset and gave me the worst experience if buying something.
April 12, 2025
Reply from CeX/WeBuy - España
Hola Volodymyr.
Gracias por tu mensaje.
Es malo leer que se había entregado un artículo incorrecto al momento de recoger el artículo, pero despues de una revisión por parte del personal en tienda, se ha entregado el correcto.
Recuerda que en caso de un problema con tus compras, puedes solicitar ayuda por medio del formulario web o directo en mostrador de alguna de las tiendas CeX, solo siendo necesario tener el dato de orden/pedido de compra.
Si tienes algún comentario extra, puedes hacerlo llegar por medio del formulario de la sección "ayuda" en la web de compras o por medio del siguiente enlace:
http://bit.ly/Contacta-CeXES
Saludos.
César.
Fantastic service
April 9, 2025
Poor experience
Poor experience. I regret having visited this scam shop. No refunds, only vouchers, crappy support. Save yourself this experience.
April 7, 2025
Reply from CeX/WeBuy - España
Hola Breier.
Gracias por comprar en CeX.
He revisado el dato del pedido dejado en referencia y noté que el pago se ha realizado con un vale de tienda, por lo que el reintegro se ha realizado en la misma forma de pago.
Recuerda que las compras online son reintegradas en la misma forma de pago en caso de ser devueltas a CeX, por lo que si tu pago es realizado por medio de un vale de tienda, el reintegro no puede ser realizado en otra forma. De igual forma sería si tu pago fuera con tarjeta bancaria, siendo que solo puede ser reintegrado por medio de esa tarjeta.
Si tienes alguna duda sobre las devoluciones realizadas por CeX, puedes usar el siguiente enlace:
http://bit.ly/Contacta-CeXES
Saludos.
César.
The delivery wasn't well communicated
The delivery wasn't well communicated, and this wasn't the first time.
March 20, 2025
Product did not work.
March 3, 2025
Reply from CeX/WeBuy - España
Hola Hendricks.
Gracias por comprar en CeX.
Es malo lee que el producto recibido tiene un fallo en su funcionamiento, es por ello que revise el dato del pedido de comra dejado como referencia y noté que se ha reportado previamente.
En este caso se ha enviado un mensaje de seguimiento dentro de tu reporte para poder contar con más detalles de lo sucedido y continuar con la siguiente parte del proceso para una reparación o reemplazo.
Si no puedes ver el mensaje dentro de tu bandeja de entrada, te recomiendo revisar la sección "spam" por si fue almacenado de manera incorrecta.
Saludos.
César.
Excellent service
Excellent service. Item was packaged well and shipped quickly. Recommended.
March 3, 2025
Cars RACE o RAMA defectuoso
El juego Cars Race o Rama me vino defectuoso, necesito que me hagan un intercambio de disco
February 2, 2025
Reply from CeX/WeBuy - España
Hola,
Para nosotros es importante ayudarte cuando recibes un artículo que tenga alguna anomalía.
Es importante que si recibes tu pedido y detectas esta situación, nos contactes a través de nuestro formulario de contacto en webuy.com dentro de los quince días posteriores a que recibes tu pedido, de esta manera podemos apoyarte lo más pronto posible y brindarte una solución eficaz.
Te comparto el enlace de contacto https://es.support.webuy.com/support/tickets/new.
Un saludo,
Carol
All good, except delivery
Everything was good and the Chromecast works well. My only problem was not receiving any notification when it arrived at the collection point.
January 29, 2025
Me han traido un third-party por el…
Me han traido un third-party por el doble de precio habiendo pedido y pagado el original. Vaya forma de estafar a la gente.
January 22, 2025
Reply from CeX/WeBuy - España
Hola Alba.
Gracias por tu compra con CeX.
Es malo leer que se ha enviado un artículo incorrecto a tu domicilio, es por ello que revisé el dato de compra dejado en referencia y noté que ya se ha reportado previamente por medio del formulario web.
Actualmente se esta realizando el proceso para poder hacer la devolución de artículo y se reciba el reemplazo por el correspondiente, por lo que no debes preocuparte por lo sucedido.
Si no puedes ver las respuesta del agente con el seguimiento de tu caso, la recomendación es revisar la sección "spam" en caso de que fueran almacenadas de manera incorrecta.
Saludos.
César.
Love the carton box, it made my day))
The package came very fast)) the state of the ordered items was wonderful, and I loved the art on the carton box itself, very cute)) Thank you for wonderful work))
January 21, 2025
Great service and super prices
Great service and super prices. Much more convinient and secure than wallapop. Thnx!
January 16, 2025
Fast service - product as described
Fast service, product as described, wrapped well for delivery, I would recommend to anyone.
January 14, 2025
Legit products
Legit products, love it. Thank you so much. Delivery person is very nice as well.
December 20, 2024
The worst app that ever made!!
Hello how is my refund request? When you will refund my money? for refund for money. This already seems so weird, so long time just Please i need the money, if you cannot give me the thing that i order, please give me back my money. If you don't give me back my money, i will spread negative review on your application feedback, your social media, and also anything!! Please that's not a small amount money, i already wait for more than 1 weeks for just also a very worst service
Order Id : 1465979
Order a Xiaomi Mi Pad 6 On Cex Apps
December 7, 2024
Unprompted review
Reply from CeX/WeBuy - España
Hi Chairoel.
Like we told you vía email,
We have been informed that the return of the package has been requested with the GLS company, but the return cannot be made until the package is reviewed at our offices in Madrid.
So we can only wait until GLS process the requested return,
Anyways, if this review, isn't a duplicated one, I will send you an information request to contact you if is neccesary,
Thank you for your patience,
Regards
Carol
My order not yet arrived
My order not yet arrived, i already request to cancel. But the response is so slow and my money still not yet back
November 28, 2024
Reply from CeX/WeBuy - España
Hi Muhamad.
Like we told you vía email,
We have been informed that the return of the package has been requested with the GLS company, but the return cannot be made until the package is reviewed at our offices in Madrid.
So we can only wait until GLS process the requested return,
Thank you for your patience,
Regards
Carol
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