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eSafetyFirst Canada Reviews 335

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TrustScore 4 out of 5

4.2

Occupational Safety and Health
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the online platform simple to use and appreciated the ability to complete courses at their own pace. The courses are often described as thorough, easy to navigate, and well-designed, with practical and informative content that is easy to understand. However, some people encountered technical glitches with the website, such as redirects to "oops, not found" pages or issues with overlaid information. A few customers also noted inconsistencies in course content, including grammatical errors, misspellings, and audio that didn't always match the slides, making it difficult to follow.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease of understanding and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website's ease of use,... See more

Product

Clients share ambiguous opinions on the product. Some customers found the content good and relevant,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being experienced, clear... See more

Quality

Users describe ambiguous interactions with quality. Some customers found the courses thorough and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were a few errors in the slides. Some were minor spelling errors, but others were issues where the 'button' to view additional information that should have presented over the top of the slide in... See more

Rated 4 out of 5 stars

course was set at a good pace - the narration differed from the text on some of the slides but nothing different in the message. there were also a a few spelling mistakes on the slide about medical e... See more

Rated 4 out of 5 stars

After completing a module or quiz, the site would often redirect to an "oops, not found" page. It was annoying because it meant that I'd have to go back and find the course and find where I left off.

Rated 5 out of 5 stars

I needed to complete this training ASAP for work. The online platform made it simple to complete. The presentations, you can read at your own pace or use the narration, I found a valuable tool if I ne... See more

Company details

  1. Occupational Safety and Health
  2. Association or Organization
  3. Educational Institution

Written by the company

eSafetyFirst Canada has developed and deployed online training and assessment modules to meet and exceed safety standards for workers and employers.

Contact info

4.2

Great

TrustScore 4 out of 5

335 reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

It was easy to navigate however my name…

It was easy to navigate however my name registered for the first course and it should have been one of the drivers. I realized the error prior to the second course. Very easy to navigate the course and will definitely be taking advantage of more of the courses offered. A lot of courses offered

January 21, 2025
Unprompted review
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Rated 3 out of 5 stars

Could be more engaging

The material is useful. The delivery was monotonous and very repetitive which made it more difficult to remain focused.
Having a more engaging delivery would have made the material more memorable. For example, having cartoon characters acting out the scenarios and examples would be more interesting. I understand the material is serious, but introducing the material with more voice inflections and removing the unnecessary wordage would engage the audience more.

December 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Terrible internet/server connections, and needing general improvement

So, I was required to take 2 courses as a requirement for Technical Theatre.
Originally, all the people who hadn't gotten their lift ticket did it as a group. Unfortunately, the servers for the website constantly kept crashing or going on a hiatus.
Initially, it wasn't terrible, but it ended up making a 2 hour course into a 6 hour one. We weren't able to finish any of the tests or had to restart entire modules. Even outside of a school setting, the website kept having terrible lag spikes and load times between questions on the tests was just saddening.

I believe the connection issues can be fixed in the future, same with other elements on the course. Like the sides not being explained clearly, making certain exam questions confusing, the way it was being read was a bit slow for my personal liking. The mechanics on the slideshow being janky. To the point that the button to skip ahead moved constantly. From on the slideshow to the progress bar made the entire experience a bit off putting.

Other than that, the course was alright for what it is. I can see there can be improvements in the future if I ever have to redo my Lift Ticket.

November 1, 2024
Unprompted review
eSafetyFirst Canada logo

Reply from eSafetyFirst Canada

Hello Maya,

There is indeed a big problem with the Group Training.
There are two ways to fix it:

1. Identify the database query and improve that endpoint connection.
2. Have an automatic scaling solution for managing DB resources.

We used the second option in the past but reversed that change because we believed the problem was fixed. However, this was not the case when your group training started.

If you scroll down in the reviews section, you will see another group having the same issues being reported a couple of days before yours.
That is when we implemented a fix to solve those problems, but it didn't work.

I proposed that the client be reimbursed for the transaction or use the individual training option until we resolve it and end up with a mix of both solutions.

The credits were reimbursed for the FP, and the individual training was used for the EWP.

The slideshow mechanics issues are also correlated to the connection problem.

Unfortunately, we can not turn back time to make things better. Still, I appreciate your review, even if it's negative, because it helps us solve those issues and provide a better experience in the future.

Rated 5 out of 5 stars

Simple

Simple, straight forward buuuuuut! You guys gotta do something with that female monotone voice lost count as to how many almost naps I had!

November 12, 2024
Unprompted review

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