The customer rep was very patient with me and after I had spent 3 hours trying to get verified, she was able to get it done. BUT you need to fix your software, it sucks. I tried uploading drivers li... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently sold my business assets through Escrow.com and had a good experience. The platform gave me peace of mind by handling the transaction securely. Their customer service team was excellent, alw... See more
Company replied
So initially, I had trouble getting my funds because the bank details were not accepted. But thankfully, Dean, the Ops manager, came to the rescue, was on the call with me for minutes trying to help a... See more
Company replied
Escrow.com is a very reliable, diligent, and well structured platform, and it's assisted in about half a dozen transactions. I'd definitely recommend it for digital/remote transfers. Also, a huge t... See more
Company replied
Company details
Written by the company
Headquartered in San Francisco, CA, Escrow.com and its operating subsidiaries provide online escrow services that facilitate and accelerate e-commerce by assuring secure settlement. Escrow.com is a privately held company that has pioneered the process of online escrow services. The Company, founded in 1999 by Fidelity National Financial, has established itself as the leading provider of secure business and consumer transaction management on the Internet. Escrow.com reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. Escrow services are provided by a licensed and regulated escrow company. "The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, 1-888-784-0136." nmlsconsumeraccess.org
Contact info
180 Montgomery St, Suite 650 , CA 94104, San Francisco, United States
- escrow.com
3.6
Average
1K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless Support and Transaction Experience!
Valentina from Escrow was incredibly professional, responsive, and supportive throughout the entire process. She kept us updated at every step and made everything feel seamless and stress-free. Her communication was clear and timely, and it was a pleasure working with her. Highly recommend!
April 24, 2025
Unprompted review
Reply from Escrow.com
Thank you for sharing your experience! We're glad Valentina was able to make the process smooth and stress-free for you. If you need any support in the future, we’re always here to help.
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think you a lot
April 24, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're always here to help whenever you need assistance.
Escrow is a mess
Escrow is a mess - they approved my personal account then sent emails saying to reapply. They don't know the correct documentation for an incorporated association. They state new photos have been modified - ridiculous. Very uncoordinated and unprofessional. Wasted 2 week on this.
April 24, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand how frustrating verification delays can be. In some cases, additional documentation is required to meet compliance standards, especially for incorporated associations. We've reached out for more details and will review your case as soon as we receive them. We’ll be happy to help resolve this once we have the necessary information.
You are really professional!!!
April 22, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're glad to hear you had a professional experience. If you need any assistance, we're always here to help.
Absolutely the worst service on the…
Absolutely the worst service on the internet. Do not use the service no matter what you do. I have chatted with their support over email, phone calls, and through the app then every four days they ask for the same information again. It’s a giant waste of your time. The support are empowered to do absolutely nothing to help you. I would highly advise everyone stay as far away from escrow.com. Use a direct payment or a legit escrow service. Do not use escrow.com. It has been two weeks since they released payment and still have received exactly 0 dollars from them.
April 21, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand how frustrating delays and repeated requests can be. In some cases, additional information is needed to meet security and compliance requirements before payments are completed. We’ve reached out for more details and will review your case as soon as we receive them. If you have your transaction ID handy, our support team is always available to assist you directly.
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MJ contacted me through live chat that…
MJ contacted me through live chat that there was an issue with my supplied documents. MJ helped me out within a few minutes to get it all straightened out. Great support!
April 21, 2025
Unprompted review
Reply from Escrow.com
Thank you for sharing your experience! We're glad MJ was able to quickly resolve the issue and get everything sorted for you. If you need further help, we're just a message away.
Aileen was very helpful in getting the…
Aileen was very helpful in getting the escrow underway for a first time user.
April 18, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're glad Aileen was able to guide you through your first transaction. If you have any questions along the way, we're always here to help.
Requested expedited verification and…
Requested expedited verification and Valentina streamlined the process same day!
April 16, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're glad Valentina was able to expedite your verification and keep things moving quickly. We're here if you need anything else.
Excellent chat support
Excellent chat support – the best I've experienced!
April 17, 2025
Unprompted review
Reply from Escrow.com
Thank you for the great feedback! We're happy to hear you had such a positive experience with our chat support. Let us know if we can assist you again anytime.
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Aileen was amazing
Aileen was amazing, I had some questions regaring company verification and she was able to provide me with great help. Would highly recommend.
April 15, 2025
Unprompted review
Reply from Escrow.com
Thank you for sharing your experience! We're glad Aileen was able to assist with your verification questions. If you need anything else, we’re always here to help.
communication was great.
April 12, 2025
Unprompted review
Reply from Escrow.com
Thank you for the feedback! We're glad the communication met your expectations—let us know if you need anything else.
Terrible experience - waste of time.
Terrible experience — waste of time.
I used escrow.com to sell an antique dresser outside my area and had it shipped. Nearly five days in, they still hadn’t processed the buyer’s payment — even though they told me it was already in the bank. The item arrived before they’d even started the payment process, and they claimed the sale was still “under review.”
This was a private transaction, but they kept asking for extra documentation, photos, and more — all of which had to go through some mysterious review process. Their chat is just a bot, and the one time I got someone on the phone, they gave misleading information. The whole thing felt sketchy and disorganized. I don’t trust them and would never use or recommend this service again.
They claim that I shipped it before they verified but their customer service actually TOLD me to do so and confirmed funds were in the account which was a total lie. They also had to confirm a private sale and for some reason it took over a week? I saved the fees and had no issue so would never use them again
April 9, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We apologize for the delay on processing the payment. Further checks are mandatory to ensure the security and integrity of the transaction between both parties. It appears that the item was shipped before the funds were secured. As outlined in our process, sellers should wait for confirmation that funds are secured in escrow before shipping.
In these type of transactions, we may also request additional information to comply with verification and compliance requirements. While we understand this can be frustrating, these steps are in place to protect all parties. If you have further questions, we're here to help.
Outstanding Support from Escrow.com and Juan
I had a great experience working with Escrow.com during the sale of a SaaS business through Acquire.com. Special thanks to Juan who went above and beyond to help with a disbursement issue related to my LLC’s bank account.
Despite the platform’s limitations, Juan personally escalated the case, communicated transparently at every step, and helped get a one-time exception approved so the funds could be deposited directly into our business account. He even prioritized the transfer so it could be processed without delay.
In a process that could’ve easily become frustrating, Juan made it smooth, professional, and genuinely supportive. Huge credit to him and the Escrow.com team — highly recommended.
April 10, 2025
Unprompted review
Reply from Escrow.com
Thank you for sharing such detailed feedback! We're glad Juan was able to step in, communicate clearly, and help resolve the issue with care. We know how important a smooth disbursement is—especially in a business sale—and we're always here if you need support in the future.
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Hazel is great
Very prompt and thorough response to a question about domain name renewal during escrow period.
April 9, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback! We're glad Hazel was able to assist you promptly and clearly. Let us know if you need anything else—we’re here to help.
Fantastic service and attention to…
Fantastic service and attention to detail by all involved, Valentina was tremendous, highly recommend.
April 1, 2025
Unprompted review
Reply from Escrow.com
Thank you for the great feedback! We're glad to hear Valentina and the team provided the level of service you expected. If you need anything in the future, we're here to help.
Nice support team.
April 9, 2025
Unprompted review
Reply from Escrow.com
Thank you for the kind words! We're always here if you need a hand with anything.
Thanks 👍👍👍👍👍 +1000
April 7, 2025
Unprompted review
Reply from Escrow.com
Thank you for the awesome feedback! We're glad you had a great experience—feel free to reach out anytime you need support.
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They dont pay what you agreed on
February 4, 2025
Unprompted review
Reply from Escrow.com
Thank you for your feedback. We understand your concern and want to make sure everything is reviewed properly. We've reached out for more details and will look into this as soon as we hear back. You're also welcome to contact our support team with your transaction ID so we can assist you directly.
DONT TRUST! They do not release funds!!
It’s been over a week since my deal closed and these people have still not disbursed and refunded my money. When I reached out to customer service to ask for a proof and receipt of the disbursement so that I can call my bank they conveniently told me that their payment system is down for maintenance and can’t provide a receipt. It’s been days. I don’t know if any platform that’s down for maintenance for days! This company is absolutely shady. In the way they disperse funds. I will never do a deal with these guys again!
April 6, 2025
Unprompted review
Reply from Escrow.com
Hi, Anthony. Thank you for your feedback. We know delays like this can be really frustrating. We've received your response to our request, we'll check on this right away and reach out to you. You’re also welcome to contact our support team with your transaction ID so we can assist you directly.
Reply from Escrow.com
Thank you! We’re glad to hear Valentina continues to provide great service. We’ll be here whenever you need us!
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