Love this idea of not having to replace my SIM card and a friend told me to try this platform. eSIM was fairly easy set up. I am not super techie so had some questions and used the WhatsApp and w... See more
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I am a 72-yr old solo female traveler — and eSim staff are consistently clear, kind, and effective in solving my misunderstandings. EG, I keep buying bundles instead of topping up. Today NEMS got it... See more
Company replied
Bit of a technophobe. Downloaded and installed ESIM-on no problem but couldn’t get it to connect. Used the WhatsApp help and was cobra very quickly by Kim who spent some time trying to understand my... See more
Just went through the purchase and set up with Andoi, via WhatsApp. Being a person of a "particular age" - I'm often dumbfounded by tech in most forms! My much younger family members and friends rec... See more
Company details
Written by the company
eSIM-On keeps travelers connected at an affordable cost anywhere in 180 countries worldwide. Say good bye to the fear of exorbitant roaming costs - eSIM-On will provide you with worldwide mobile coverage, on 4G and 5G. Browse today one of 800 prepaid bundles - No subscriptions, no surprises. eSIM-On is a universal solution for leisure and business travelers, from the backpacker all the way to the CEO!
Contact info
10 ANSON ROAD, 079903, Singapore, Singapore
- +447893948383
- support@esim-on.com
- esim-on.com
4.8
Excellent
295 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent, quick and easy to understand assistance. My data wasn’t working and managed to get it to work within 10-15 minutes.
August 2, 2024
Unprompted review
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Great service
Great service. I had a slight issue and they came back to me within seconds and solved it. Thank you!
July 30, 2024
Unprompted review
Reply from eSIM-On
Glad you enjoyed our service. Thank you Hannah!
Great experience
I made a purchase and haven’t received the email yet. The operator assistant was great help. They sent me a QR code to scan and assisted step by step until it was active on my phone. Wonderful experience
July 29, 2024
Unprompted review
Reply from eSIM-On
Thank you Deedee, glad we could assist!
Reply from eSIM-On
Thanks a lot for your feedback Muhammad!
Reply from eSIM-On
Thanks a lot for your feedback Viktor!
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Quick and efficient service
The issue I had with my eSim was sorted out very quickly and efficiently by Paul at Customer Support. I would recommend eSim to everyone!
July 26, 2024
Unprompted review
Reply from eSIM-On
Thank you so much for your feedback Louis! Paul is a superstar in the team!
Great help with setting up everything…
Great help with setting up everything via online chat. Everything works perfect.
July 23, 2024
Unprompted review
Reply from eSIM-On
Glad you enjoyed our service. Thank you Claus!
Excellent service Jeff!
July 23, 2024
Unprompted review
Reply from eSIM-On
Thanks a lot for the feedback Delfina ;-)
Just amazing response
Just amazing response. Didn’t purchase a top up for France, contacted via WhatsApp and was guided step by step to add on, activate and ensure all smooth service. Pretty amazing as we don’t get this service so quick with any troubleshooting steps. Just amazing service
July 23, 2024
Unprompted review
Reply from eSIM-On
Thank you so much Dom! Best possible feedback we could get
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If the national mobile operators would…
If the national mobile operators would be half the competent of those people would be a success. It is incredible to see how inefficient can be Vodafone and how efficient can be those guys of e-sim
July 23, 2024
Unprompted review
Reply from eSIM-On
Thank you very much Giancarmine, we thrice to give the best possible support 24/7, as it should be!
Bought esim but had problems to get it…
Bought esim but had problems to get it working. Their helpdesk was very helpful and managed to get it working. Great service.
July 22, 2024
Unprompted review
Reply from eSIM-On
Thanks you so much Bernd! glad we could assist you promptly!
the fastest way to get your Esim and…
the fastest way to get your Esim and even when u face issue while purchasing the bundle for sure the admin will be really happy to assist you they are all kind and super fast respond!
July 22, 2024
Unprompted review
Reply from eSIM-On
Thanks you so much! glad we could assist you promptly!
The best travel experience that I’ve…
The best travel experience that I’ve had with multiple changes. The operator kaycee who is such nice and patient and experienced working staff during the conversation online. As much as you need to sort out the eSIM connection issues such reassuring. I will definitely keep in touch with this service for future of travels…
July 14, 2024
Unprompted review
Reply from eSIM-On
Kaycee has been with us from day one and she is a superstar! Thanks a lot and Stay connected!
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Helpful service in getting me setup
July 19, 2024
Unprompted review
Reply from eSIM-On
Thank you so much!
Amazing customer service and make a…
Amazing customer service and make a technical product very easy to use … had 2 issues down to my stupidity and both dealt with professionalism and speedy via whatsapp
July 19, 2024
Unprompted review
Reply from eSIM-On
Thanks for the review! Most of our customers are first timers and early adopters of the technology (and not stupid!). Once the first time is set, it should be super easy from here :-)
ESIM-ON to the rescue
While traveling internationally I purchased an eSIM which didn’t work and took 4hrs to get any response from customer who said it would take an additional 24hrs to get it to work. That’s when I found eSIM-ON and I was able to get online and working within LITERAL minutes! The customer service rep Jerald walked me through all the steps via whatsapp and was super helpful, polite and quick to respond.
Definitely recommend!
July 17, 2024
Unprompted review
Reply from eSIM-On
Thanks for the amazing feedback Blen! Means a lot when we thrice to give the fastest and best possible support to our customers!
72-yr old solo female finds help!
I am a 72-yr old solo female traveler — and eSim staff are consistently clear, kind, and effective in solving my misunderstandings. EG, I keep buying bundles instead of topping up. Today NEMS got it all sorted, step by step. He also calmed down my anxiety about re-entering my bundle territory. Beautiful service!!
July 14, 2024
Unprompted review
Reply from eSIM-On
We love your review! Connectivity has no age, quite the opposite, we all just want to be connected. Super glad we could assist! Stay connected ;-)
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Lone traveler support
I am a lone female traveler and every time I’ve experienced issues with connecting to the world the team at e-sim have been amazing. Guiding me through the set up of my phone to ensure I remain connected with family and friends.
July 6, 2024
Unprompted review
Reply from eSIM-On
Thank you Jodi, glad we can be "next to you" when you travel!
I was wanting to get an eSIM For my…
I was wanting to get an eSIM For my trip to Europe. I went on eSIM-on.com And Nelle Navigated me through the process of getting my eSIM She was very very helpful and I got it done effortlessly. Thank you very much.
July 6, 2024
Unprompted review
Reply from eSIM-On
thanks so much for the feedback Peter!
Fabulous customer service and great…
Fabulous customer service and great product. Worked exactly as they said it would
July 5, 2024
Unprompted review
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