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Holafly Reviews 

109,070
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Really helpful support! 😊 Everyone I spoke with was friendly, patient and made the whole process easy. They helped me figure out the issue with my old eSIM, transferred me to the right team without... See more

Rated 5 out of 5 stars

The start to finish procedure was so easy and with no stress at all,as previous experiences ive had abroad with other e-sims were an nightmare But not with holafly e-sim. Once at our destinatio... See more

Rated 5 out of 5 stars

Internet was reliable during all trip and that allowed me to have a very nice and peaceful trip. It was easy to install and when I had issues, I contacted technical support that helped me immediate... See more

Rated 5 out of 5 stars

Used Holafly's esim for a trip to Galapagos, Ecuador and it worked perfectly well on the 3 islands I stayed (Santa Cruz, San Cristobal and Isabela). On previous travels I've used two different compa... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

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Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.7

All reviews

(109,070)

47,619 reviews in the last 12 months

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colombia

Rated 2 out of 5 stars

Internet speed was bad

Internet speed was so bad in Brazil and Colombia. The locals had fast internet and always had data whilst my data wasn’t available most of the time and it was very slow.

May 3, 2026
Unprompted review
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Reply from Holafly

Hello Rafa, this is Ana,

Thank you for sharing your experience with us. I’m sorry to hear that you experienced slow data speeds and limited availability in Brazil and Colombia. Your feedback is very important, and we are continuously working to improve our service.

We have also reached out to you through Trustpilot to gather more details and assist you as quickly as possible. Thank you for your understanding and patience.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Zoe was very helpful to me when…

Zoe was very helpful to me when purchasing my e-sim. She knew exactly to tell me what to do when my payment wasn’t being processed. Thank alot Zoe, I wish I could send you a bag of coffee from Colombia l.

Thanks

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Holafly is reliable

Ayobami sorted out my issue in no time and I had no connectivity or data issues during my stay in Colombia. Overall the service was great and I highly recommend Holafly to anyone traveling and needs an eSIM.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I love Holafly

I love Holafly! I used it on my trip to Colombia and it was reaaaally easy to install. The customer service is amazing and they respond really fast. I would definitely use it again.

March 31, 2026
Unprompted review
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Reply from Holafly

Hello Francis, I'm Juan,

Thank you so much for sharing your experience in Colombia. We know how important it is to stay connected effortlessly, and hearing that your installation was a breeze truly makes our day.

Our mission is to provide that peace of mind so you can focus on enjoying your trip. For this reason, it's wonderful to know our team was there to support you quickly whenever you needed it.

Remember we are here for you 24/7 for all your future adventures!

Juan - Customer Experience

Rated 1 out of 5 stars

Useless customer service and don’t do what they promise

I made a referral to get 600 Holapoints and the person who I referred a 5% discount. The discount has been applied to the order made by the other person but I haven’t received the 600 Holapoints. I spent hours chatting with someone based in Colombia who’s only able to write me the same message all the time. The customer service is useless and the company is not serious. I’m a regular customer and I buy at least 3 esim every month for my business travels

April 1, 2026
Unprompted review
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Reply from Holafly

Hello Claudio. Thank you for taking the time to write your review. We're sorry to hear that you didn't receive your Holacoins. And that the assistance provided by our team didn't reach an appropriate solution for your case.

We'll contact you soon to further investigate your situation and look for an adequate solution for you.

Kind Regards,
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Colombia eSIM with no issue

I had no issues while traveling to Colombia, the set up was smooth, as soon as the plane landed the connection went through.
No complaints, didn't use it to call, just data, but it was perfect

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Internet Throughout My Trip to Colombia

I travelled to Colombia and used Holafly with the unlimited data package. The installation and activation on my iPhone were not very intuitive at first, but I contacted support and received immediate assistance — the issue was resolved in about 5 minutes.
During the trip I had internet with good signal and relatively fast speeds across most of the country. The only place where it failed a few times was in Salento.
I was travelling in a group of five people, and three of us were using Holafly while the other two were using SIM cards from other companies and had several issues with signal and were left without internet in multiple places.
Overall, I was very satisfied with the service. The unlimited data option is a big advantage and gives a lot of peace of mind while travelling. I will definitely use it again whenever I travel.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Do not waste your money on this eSIM

Do not waste your money on this eSIM. This is the worst eSIM service I have ever used in South America. I usually rely on Airalo or Saily throughout Latin America and Asia without any issues, but trying Holafly was a major mistake.

I experienced serious connection problems during my trip to Peru last week, including unreliable service, extremely slow data speeds, frequent dropouts, and inconsistent coverage. Now in Colombia, the eSIM has been almost completely useless. It simply does not work.

Customer support was no help at all. I contacted them through the Holafly app using public Wi-Fi and was repeatedly sent the same basic setup instructions I had already followed. Even after confirming all required settings and sending them a direct link to their own installation tutorial, the issue was never resolved. They even tried to transfer me over to their technical team to try to help me out but was told “You can switch from 5G to 4G or LTE.” The offered no other advice.

At this point, I have zero confidence in this service. I’m genuinely concerned I will continue to face the same connectivity problems as I travel to Brazil this Monday, and then through Argentina two weeks later.

If you are traveling anywhere in Latin America, avoid this service at all costs. It is unreliable, frustrating, and a complete waste of money when far better options exist.

December 26, 2025
Unprompted review
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Reply from Holafly

Hello, Max, I'm Ana,

We appreciate your feedback and regret to hear about the connection issues you experienced in Peru and Colombia with the global plan. Your time with our support team is appreciated, we'll review your case to improve our service and support for travelers in Latin America.

On the other hand, I will be reaching out to you shortly to check your request as soon as possible. Please do not hesitate to get in touch if you need further help.

Cordially,
Ana Camayo | Analyst
Customer Experience

Rated 1 out of 5 stars

Extremely Disappointing – No eSIM Received and No Support

I purchased an eSIM from Holafly for my trip to Colombia and never received any confirmation email. I have full proof of payment through Apple Pay, yet no product was delivered.

I contacted customer support, and they left me waiting in the chat for over an hour without any response. This happened right before I needed to go to sleep ahead of an early flight, and I was only trying to install the eSIM in the recommended timeframe.

This experience has been incredibly stressful and unprofessional. I urgently request an immediate resolution—either provide the eSIM I paid for or issue a prompt refund.

November 28, 2025
Unprompted review
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Reply from Holafly

Greetings, Joao, I'm Ana,

We appreciate you sharing this experience. We are very sorry that you did not receive your confirmation email or eSIM, and that our support team's delayed response caused you issues before your flight. Likewise, we're looking into what happened and will work to prevent similar issues in the future.

Furthermore, we will reach out to you to request more information about the charge. In the meantime, please feel free to contact us if you have any further questions.

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Holafly Customer Service

Jose from Colombia helped us out immensely with an issue we had loading an e-sim. He was patient, polite and well informed about the subject matter. Thanks Jose!

November 27, 2025
Unprompted review
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Reply from Holafly

Hello Ritika,

Thank you very much for your kind feedback. We’re delighted to hear that Jose was able to assist you so effectively and that his patience, professionalism, and knowledge made a positive difference.

Your appreciation means a lot to us, and we’ll be sure to share your message with him.

Best regards,
Mauricio Salas
Customer Experience Analyst

Rated 4 out of 5 stars

I have experienced a significant drop…

I have experienced a significant drop in coverage and speed within airports, both in America and in Europe. Recently, the same thing happened to me in Colombia, as well as in some areas of the country.

October 15, 2025
Unprompted review
Holafly logo

Reply from Holafly

Hi Roberto,

Thank you for sharing your experience. We understand how inconvenient it can be to encounter reduced coverage and slower speeds, especially in airports and during international travel. Your feedback about the connection in America, Europe, and most recently in Colombia is very valuable to us.

We’ve located your order and will review your case with attention. We’ll reach out to you directly to follow up and provide further assistance.

Best regards,
Mauricio Salas
Customer Experience Analyst

Rated 5 out of 5 stars

Easy to use and great coverage!

Easy to use and great coverage!

This is my second time using Holafly. First time it was two countries (Colombia and Argentina) and making the switch was easy. This time it was Brazil and it was even easier to install now with the app. Coverage was great! My only nitpick would be to get maybe weekly updates with data usage and how much I have left.

October 17, 2025
Unprompted review
Holafly logo

Reply from Holafly

Hi Daniela,

Thank you for choosing Holafly again! We’re thrilled to hear the coverage was great on both of your trips and that the setup through the app made things even easier this time. We also appreciate your suggestion about receiving usage updates — it’s a valuable insight for future improvements.

Best regards,
Mauricio Salas | Customer Experience Analyst

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