Really helpful support! 😊 Everyone I spoke with was friendly, patient and made the whole process easy. They helped me figure out the issue with my old eSIM, transferred me to the right team without... See more

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The start to finish procedure was so easy and with no stress at all,as previous experiences ive had abroad with other e-sims were an nightmare But not with holafly e-sim. Once at our destinatio... See more
Internet was reliable during all trip and that allowed me to have a very nice and peaceful trip. It was easy to install and when I had issues, I contacted technical support that helped me immediate... See more
Used Holafly's esim for a trip to Galapagos, Ecuador and it worked perfectly well on the 3 islands I stayed (Santa Cruz, San Cristobal and Isabela). On previous travels I've used two different compa... See more
Company details
About Holafly
Written by the company
Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.
Features:
- Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
- Holafly has an App so you can manage and monitor your eSIM.
- Multi-operator coverage in many countries.
- Unlimited data plans.
- Top up extra days or data.
Support:
Headquarters:
2 Dubling Langings,
North Wall Quay, Dublin 1, Dublin, D01 V4A3
Legal name:
HOLAFLY LIMITED
Contact info
North Wall Quay, Dublin 1, Dublin, D01 V4A3, D01 V4A3, Dublin, Ireland
- WhatsApp: +16613848482
- help@holafly.com
- esim.holafly.com
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Easy to install
Easy to install. Used in Colombia and had reliable service! Didn’t have to rely on WIFI at places! Definitely recommend.
May use AI-assist with repliesRead more
Internet speed was bad
Internet speed was so bad in Brazil and Colombia. The locals had fast internet and always had data whilst my data wasn’t available most of the time and it was very slow.

Reply from Holafly
Zoe was very helpful to me when…
Zoe was very helpful to me when purchasing my e-sim. She knew exactly to tell me what to do when my payment wasn’t being processed. Thank alot Zoe, I wish I could send you a bag of coffee from Colombia l.
Thanks
Holafly is reliable
Ayobami sorted out my issue in no time and I had no connectivity or data issues during my stay in Colombia. Overall the service was great and I highly recommend Holafly to anyone traveling and needs an eSIM.
I love Holafly
I love Holafly! I used it on my trip to Colombia and it was reaaaally easy to install. The customer service is amazing and they respond really fast. I would definitely use it again.

Reply from Holafly
Useless customer service and don’t do what they promise
I made a referral to get 600 Holapoints and the person who I referred a 5% discount. The discount has been applied to the order made by the other person but I haven’t received the 600 Holapoints. I spent hours chatting with someone based in Colombia who’s only able to write me the same message all the time. The customer service is useless and the company is not serious. I’m a regular customer and I buy at least 3 esim every month for my business travels

Reply from Holafly
He was so helpful
He was so helpful, specially when I see That he is from Colombia so we start having a conversation in Spanish
Colombia eSIM with no issue
I had no issues while traveling to Colombia, the set up was smooth, as soon as the plane landed the connection went through.
No complaints, didn't use it to call, just data, but it was perfect
Reliable Internet Throughout My Trip to Colombia
I travelled to Colombia and used Holafly with the unlimited data package. The installation and activation on my iPhone were not very intuitive at first, but I contacted support and received immediate assistance — the issue was resolved in about 5 minutes.
During the trip I had internet with good signal and relatively fast speeds across most of the country. The only place where it failed a few times was in Salento.
I was travelling in a group of five people, and three of us were using Holafly while the other two were using SIM cards from other companies and had several issues with signal and were left without internet in multiple places.
Overall, I was very satisfied with the service. The unlimited data option is a big advantage and gives a lot of peace of mind while travelling. I will definitely use it again whenever I travel.
Great experience for sim abroad
Stable speeds in Colombia. Perfect solution for China. Also for Turkey.
Great choice
I've used Holafly for years
I've used Holafly for years! Norway, South Korea, Israel, Europe, Canada, Colombia and have not had any issues! very reliable!
Thanks to big man juan big love back to…
Thanks to big man juan big love back to colombia 🔥🔥10/10
Great experience
Its been a great experience travel with Holafly eSim (China and Colombia) both were really good.
eSIM wasn’t working so they got me a fresh one :)
I had some problems with unstable connection in Colombia and Mario hooked me up with a new eSIM and it worked!!
Do not waste your money on this eSIM
Do not waste your money on this eSIM. This is the worst eSIM service I have ever used in South America. I usually rely on Airalo or Saily throughout Latin America and Asia without any issues, but trying Holafly was a major mistake.
I experienced serious connection problems during my trip to Peru last week, including unreliable service, extremely slow data speeds, frequent dropouts, and inconsistent coverage. Now in Colombia, the eSIM has been almost completely useless. It simply does not work.
Customer support was no help at all. I contacted them through the Holafly app using public Wi-Fi and was repeatedly sent the same basic setup instructions I had already followed. Even after confirming all required settings and sending them a direct link to their own installation tutorial, the issue was never resolved. They even tried to transfer me over to their technical team to try to help me out but was told “You can switch from 5G to 4G or LTE.” The offered no other advice.
At this point, I have zero confidence in this service. I’m genuinely concerned I will continue to face the same connectivity problems as I travel to Brazil this Monday, and then through Argentina two weeks later.
If you are traveling anywhere in Latin America, avoid this service at all costs. It is unreliable, frustrating, and a complete waste of money when far better options exist.

Reply from Holafly
The coverage was very good for Colombia…
The coverage was very good for Colombia and the price was great. If I would have used my cell plan it would have cost double what I paid with hola fly
Extremely Disappointing – No eSIM Received and No Support
I purchased an eSIM from Holafly for my trip to Colombia and never received any confirmation email. I have full proof of payment through Apple Pay, yet no product was delivered.
I contacted customer support, and they left me waiting in the chat for over an hour without any response. This happened right before I needed to go to sleep ahead of an early flight, and I was only trying to install the eSIM in the recommended timeframe.
This experience has been incredibly stressful and unprofessional. I urgently request an immediate resolution—either provide the eSIM I paid for or issue a prompt refund.

Reply from Holafly
Holafly Customer Service
Jose from Colombia helped us out immensely with an issue we had loading an e-sim. He was patient, polite and well informed about the subject matter. Thanks Jose!

Reply from Holafly
I have experienced a significant drop…
I have experienced a significant drop in coverage and speed within airports, both in America and in Europe. Recently, the same thing happened to me in Colombia, as well as in some areas of the country.

Reply from Holafly
Easy to use and great coverage!
Easy to use and great coverage!
This is my second time using Holafly. First time it was two countries (Colombia and Argentina) and making the switch was easy. This time it was Brazil and it was even easier to install now with the app. Coverage was great! My only nitpick would be to get maybe weekly updates with data usage and how much I have left.

Reply from Holafly
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