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Holafly Reviews 

104,256
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 17,103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service reliable and easy to install and activate upon arrival, ensuring a stable connection throughout their travels. Many praise the user experience, noting that the eSIM works seamlessly like a physical SIM card. Furthermore, people frequently highlight the customer service team for being professional, patient, and highly efficient in resolving any issues promptly. However, some customers also noted issues with the product's performance, experiencing slow data speeds or inconsistent coverage in certain areas, which made more demanding online activities challenging. A few individuals also reported lengthy resolution times and unhelpful interactions with customer support, sometimes requiring multiple attempts to address their concerns.

What people talk about most

Service

Reviewers mention positive feedback about service, with many finding it reliable and providing good... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and installation of the... See more

Staff

Users describe positive interactions with staff, often highlighting their patience, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, helpful, and... See more

Product

Consumers find the product to be ambiguous, with many reviewers expressing satisfaction with its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly saved me when Airalo failed me! I’m in Bermuda and absolutely need data to get around. Even then I’d prepared in advance and purchased an Airalo eSIM, it completely failed to work on arrival d... See more

Rated 5 out of 5 stars

I have used Holafly for numerous UK trips and one multi-country European trip. It's reliable, easy to install and activate upon arrival, and doesn't have any issues with speed or connection. I just re... See more

Rated 5 out of 5 stars

Easy to use, full instructions must be read before travelling but there is a work around if not done before trip which means you can apply the sim and it will work. Bit more expensive than others but... See more

Rated 5 out of 5 stars

First time ever using eSim. The setup was easy and went right from the getgo. I just selected the amount of days I needed the eSim and payed up. Next was activating the eSim in my smartphone. I did it... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104K reviews

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4.7

All reviews

(104,256)

42,680 reviews in the last 12 months

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colombia

Rated 4 out of 5 stars

Great and reliable service!

We’ve used Holafly two times. First time in Colombia, second time around the Mediterranean. Both experiences were great. We have reliable connection in good speed for data. It didn’t feel different as having our service at home. The only thing is the big challenging to install, but once you understand the method it’s great. I have chosen Holafly over Airalo on both my last trips, I found better prices.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

the connection and speed was reliable…

the connection and speed was reliable through the whole trip, I purchased and Esim for a trip to colombia and had no issues, the only time I lost signal was when there was no cell service entirely in the more rural areas of the country, it wasnt that holafly lost service, no one had service in that area

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

Great service throughout the trip

Great service throughout the trip

This was an easy option to choose, good pricing, easy to install, good service throughout our trip covering Bogotá, Cartengna and Barichara.
Will definitely use again on our next trip back to Colombia

June 21, 2026
Rated 4 out of 5 stars

Great service throughout the trip

This was an easy option to choose, good pricing, easy to install, good service throughout our trip covering Bogotá, Cartengna and Barichara.
Will definitely use again on our next trip back to Colombia

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The Holafly e-sims are very reasonably…

The Holafly e-sims are very reasonably priced. I've used them in Colombia, Crete and Gran Canaria. Each time I got a good solid and fast signal. The app is easy to install and works well. Installation of the e-sim is straightforward but you do need 2 devices if installing using the QR code. Overall it suited my needs with no problems.

May 17, 2026
Rated 5 out of 5 stars

Holafly saved me at the mall on a whim

I literally googled companies for eSIMs while in a mall on a trip to the US after another app wouldn’t let me use PayPal to pay, and the mobile store I had visited was trying to charge me 60USD for a trip of 6 days.

Within minutes I had purchased a 6 day plan for a third of the price on Holafly and 10 mins later had installed and activated it and was online. During my trip I had data 24/7, never noticed any dead spots and was able to use it in multiple cities and even additional states across the US. The data was fast and reliable and was perfect for what I needed it for, which was GPS navigation and keeping family and friends in the know regarding my location.
Can’t wait to try Holafly later this year for my trip to Colombia and next year for my trip to India. Very pleased and impressed.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I gave Holafly three chances across…

I gave Holafly three chances across three different trips and three different smartphones, and I will never use them again.
First experience was in Bali in 2023: the internet was continuously extremely slow and practically unusable. Meanwhile, my friends using Nomad and Airalo had perfectly working connections without issues.
Second experience was last week in Aruba: terrible download and upload speeds again. I contacted the helpdesk, tried all troubleshooting steps they suggested, but nothing improved. In the end I requested a refund and switched to a Nomad eSIM — instantly fast and stable internet without any problems.
Now the final attempt in Colombia: once again extremely slow internet. Current speeds are around 2 Mbps download and 0.06 Mbps upload, which is basically unusable in 2026. I activated another eSIM from Nomad on the same phone and immediately got fast 5G speeds.
Conclusion after 3 trips, 3 countries, and 3 different smartphones: Holafly has consistently delivered the worst mobile data experience I’ve had while traveling. I have now deleted the app and will permanently stay with Nomad or Airalo, which actually provide usable speeds and reliable service.

May 17, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Massimo, I'm Juan,

Thank you for sharing your experience across Bali, Aruba, and Colombia. We know how vital a seamless connection is when exploring the world, and we truly value the trust you placed in us for these journeys.

It's clear that having high-speed data is your top priority. For this reason, we’re genuinely sorry we didn't meet those expectations during your trips. That being said, I have contacted you privately to follow up on your case and listen to you further. We're always here 24/7 to support you.

Juan - Customer Experience

Rated 2 out of 5 stars

Internet speed was bad

Internet speed was so bad in Brazil and Colombia. The locals had fast internet and always had data whilst my data wasn’t available most of the time and it was very slow.

May 3, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Rafa, this is Ana,

Thank you for sharing your experience with us. I’m sorry to hear that you experienced slow data speeds and limited availability in Brazil and Colombia. Your feedback is very important, and we are continuously working to improve our service.

We have also reached out to you through Trustpilot to gather more details and assist you as quickly as possible. Thank you for your understanding and patience.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Zoe was very helpful to me when…

Zoe was very helpful to me when purchasing my e-sim. She knew exactly to tell me what to do when my payment wasn’t being processed. Thank alot Zoe, I wish I could send you a bag of coffee from Colombia l.

Thanks

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Holafly is reliable

Ayobami sorted out my issue in no time and I had no connectivity or data issues during my stay in Colombia. Overall the service was great and I highly recommend Holafly to anyone traveling and needs an eSIM.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I love Holafly

I love Holafly! I used it on my trip to Colombia and it was reaaaally easy to install. The customer service is amazing and they respond really fast. I would definitely use it again.

March 31, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Francis, I'm Juan,

Thank you so much for sharing your experience in Colombia. We know how important it is to stay connected effortlessly, and hearing that your installation was a breeze truly makes our day.

Our mission is to provide that peace of mind so you can focus on enjoying your trip. For this reason, it's wonderful to know our team was there to support you quickly whenever you needed it.

Remember we are here for you 24/7 for all your future adventures!

Juan - Customer Experience

Rated 1 out of 5 stars

Useless customer service and don’t do what they promise

I made a referral to get 600 Holapoints and the person who I referred a 5% discount. The discount has been applied to the order made by the other person but I haven’t received the 600 Holapoints. I spent hours chatting with someone based in Colombia who’s only able to write me the same message all the time. The customer service is useless and the company is not serious. I’m a regular customer and I buy at least 3 esim every month for my business travels

April 1, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Claudio. Thank you for taking the time to write your review. We're sorry to hear that you didn't receive your Holacoins. And that the assistance provided by our team didn't reach an appropriate solution for your case.

We'll contact you soon to further investigate your situation and look for an adequate solution for you.

Kind Regards,
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Colombia eSIM with no issue

I had no issues while traveling to Colombia, the set up was smooth, as soon as the plane landed the connection went through.
No complaints, didn't use it to call, just data, but it was perfect

March 13, 2026
Unprompted review

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