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Holafly Reviews 

109,475
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We bought three eSIMs for our trip to China. Two worked right away, but after a problem with the setup, the third one wouldn’t activate properly. We contacted customer service, and they fixed it for u... See more

Rated 5 out of 5 stars

Reliable data speeds and connectivity. First time using a eSIM but so easy to install. It also was very easy to find a plan that fit our needs. We were hitting multiple airports throughout Europe. My... See more

Rated 5 out of 5 stars

Holafly is my preferred eSIM carrier! Not only is the process super easy to search, purchase, and install. The service is quality throughout every trip. Whether it's overseas or the mainland USA, Ho... See more

Rated 5 out of 5 stars

Hi, Andrej! 👋 Thank you for your amazing score! We are thrilled to know you enjoyed your experience with Holafly. Would you mind sharing your experience on Trustpilot? Your honest feedback help... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.7

All reviews

(109,475)

44,668 reviews in the last 12 months

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vietnam

Rated 5 out of 5 stars

Signal 💯

Fantastic, I’ve finished my 3rd e-sim on a holiday to Nth Vietnam. I had even had internet in Halong Bay, I found it a bit tricky to activate it however help is on hand 24/7.
I’m off to Italy in August, ready to purchase my 4th

April 10, 2026
Rated 5 out of 5 stars

Ruchell was seamless in support

Ruchell was seamless in support. Very straight forward instructions to resolving my connection issue in Vietnam, took about 5 minutes to get internet again. Other than this hiccup, the annual plan has been seamless :) recommend

May 9, 2026
Rated 5 out of 5 stars

Mulitple Asian Countries - Unlimited data

After some research, I decided to download the Holafly Asia Package eSim as I would be travelling to multiple countries and didn't want the hassle of installing sims each time I changed countries. I took the unlimited packaged and had reliable data coverage in Hong Kong, all over Vietnam and Thailand. I wasn't even thinking about my esim while others were looking for places to buy and how to install theirs.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome support

It had worked flawlessly in Vietnam, Japan and South Korea but when I got to China I had problems with my e-sim. I contacted them and they helped me try to solve it, it didn’t work so they gave me a new e-sim with better connection here. Very good support and the help I got was amazing. I recommend using Holafly.

May 6, 2026
Unprompted review
Rated 3 out of 5 stars

I Wouldn't recommend

I chose this esim cause it's a monthly global plan. Connectivity was bad in every Country ( Nez zealand, Philippines, Vietnam, Japan and France). It said I could use my number to call and text but I couldn't. It didn't work on any of the networks. Website isn't working well. You can only see certain things through the app. It's great for travelers, I'll try with another company next time. Customer service was great and very helpful tho.

February 7, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Justine, this is Ana.

Thank you so much for sharing your experience with us. I’m sorry to hear about the connectivity issues you encountered in several countries, as well as the difficulties you had using your number and navigating our website. I’m happy to know that our customer service team was able to assist you.

We have also reached out through Trustpilot to gather more details so we can get in touch with you as soon as possible.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Singapore Vietnam trip had great internet

I used the asia package for a trip to Singapore and Vietnam. It was easy and covered both countries so the 1 time install and setup had me up and running. I had coverage throughout and mostly had great internet speeds, which is dependent on the local network which Holafly has the best coverage of.

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Used my eSIM in Vietnam Cambodia Japan…

Used my eSIM in Vietnam Cambodia Japan Kaula lumpur but as soon as I landed in Borneo no internet the whole time we were there.
Spoke to customer service who spent all their time trying to convince me my phone was not set up correctly despite the fact it had worked in 4 other countries.
My sum up is great when it works but pointless when it doesn’t.
Borneo should not be offered as an option as I was not alone with this problem everyone I met who had Holafly had the same issue 100% of Holafly customers had no internet.

April 18, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello James, this is Ana,

We appreciate you sharing your experience. We're sorry to hear the eSIM didn't work in Borneo after functioning in other countries. We'll investigate why customers experienced issues there. Your feedback is valuable and important to improve.

Furthermore, we have requested more information via Trustpilot so that we can contact you as soon as possible.

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 4 out of 5 stars

Holafly gave me consistent reliable…

Holafly gave me consistent reliable service while traveling in Vietnam. Always felt in touch and having resources at hand if need. Made traveling more comfortable. I will use Holafly again whenever I travel for the peace of mind and convenience of staying in touch with loved ones.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent E-sim for Asia

Excellent E-sim. Bought a 38 day pan-Asian sim and it worked perfectly in China, Vietnam, Philippines, Korea & Thailand, switching instantly between countries. Highly recommend it

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and easy service

I wanted a reliable and easy service in order to use my phone on holiday in Vietnam and Cambodia. I also wanted a reasonably priced option. Holafly fulfilled these wants. While I was initially hesitant, and had some difficulty loading the app, all went well. Holafly provide a good range of help. I’m not that good with technology so I am happy to recommend Holafly.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Holafly is reliable

There are many options out there for esims that do roughly the same thing but Holafly was the first one I tried and I will continue to use them for future travels as they are easy to use and reliable. It’s my 3rd time using them and never had a problem in Thailand, Cambodia, Philippines and Vietnam.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service / No issues

The service throughout my entire trip through both Thailand and Vietnam has been superb. I haven't once encountered any issues with connection or anything. Completely recommend Holafly to anybody looking to travel.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Holafly Asia SIM

We traveled from Singapore through Vietnam, Cambodia, and Thailand where the Holafly Asia SIM worked in all locations without issue.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

Something good has become terribly…

Something good has become terribly wrong. A company nowadays selling expensive e-sim that’s hardly working as before. For the last 2 weeks I have been travelling in Vietnam, Hong Kong and China. The download speed and coverage is not in par with a local SIM card gives you. And the upload speed is a disaster. I can’t recommend this scam company anymore as I once did.

April 17, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Mr. W, this is Ana.

Thank you for sharing your experience with us. I’m sorry to hear about the issues you’ve encountered with our service in Vietnam, Hong Kong, and China, especially with download and upload speeds. We will look into these connectivity concerns and would like to get in touch with you to assist further.

We have also sent you an email requesting some additional details, so we can reach out to you as soon as possible.

Kind regards,
Ana Camayo | Analyst
Customer Experience

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