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Holafly Reviews 

105,391
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 17,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the eSIM simple to purchase, install, and activate, making their travel data needs worry-free. Many consumers consistently report excellent and reliable connectivity across various countries, ensuring seamless mobile data availability. The customer service team and staff are frequently praised for being helpful, responsive, and patient in assisting users with their queries. However, some customers also noted that the service did not work well or was slow in certain regions, with connections dropping frequently. A few other people also felt that customer support was sometimes difficult to reach or provided inconsistent information, with some experiencing issues getting refunds.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising its reliability, ease of use,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use, installation,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and patience... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their eSIMs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Holafly sim allowed me to move between many countries without and changing of sims or any fuss. It was very reliable with only a small remote areas where the signal wasn’t as strong but that woul... See more

Rated 5 out of 5 stars

This eSIM card was simple to purchase, and installation and activation were extremely intuitive. After purchasing I downloaded app and followed instruction to install. When I landed in UK I switched m... See more

Rated 5 out of 5 stars

I have been using Holafly for several years every time we travel abroad and love it! It is price competitive, easy to pick a plan and install the e-sim and service remains reliable everywhere we have... See more

Rated 5 out of 5 stars

Bought 3 eSims for Asia, unfortunately they didn’t work well in China. The connection was super slow and kept dropping. However, Holafly team contacted me and offered a full refund so I really appreci... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

105K reviews

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4.7

All reviews

(105,391)

43,857 reviews in the last 12 months

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vietnam

Rated 5 out of 5 stars

Very good and strong connection

Very good and strong connection. Easy to use. I stayed in China 16hours and then i flew to VietNam. It was suprisingly easy to start the wifi connection, and my wifi even still worked in Vietnam few more hours that it fulfilled 24 hours. Wifi worked very well in Hanoi , Vietnam also. I will use Holafly again. It was very good buy.

August 4, 2026
Rated 5 out of 5 stars

Easy to install and setup, generally reliable

Was easy to find a plan, purchase and install the eSIM. Instructions (Android) were easy, generally it worked very well, a few remote areas in Vietnam and Malaysia had no coverage where other networks did, but otherwise was reliable. It did use a lot of battery power over a normal SIM.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Best idea of my trip was purchasing eSIM in advance…

So glad I purchased my eSIM and installed it before my trip to Vietnam. While other passengers were trying to buy sims in the airport on arrival, I was able to switch on my sim as soon as we landed. So easy to install and use. Connection was great throughout my trip. I purchased unlimited data and had the confidence of always being connected. This was essential as I needed my phone to access information on my trips, boarding passes, taxi apps, directions to hotels etc. I also found that WiFi in some hotels wasn’t good in some areas so having my unlimited data was an excellent purchase. Highly recommend!!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have had a great experience M

I have had a great experience from asking questions before my trip to Vietnam. Have had no problems from receiving eSIM to loading it before flying to then being able to activate in Vietnam was just as easy. Internet service in Vietnam is amazing. Will be using again.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Much better than VPNs

I had been using VPNs in China many times: some worked part of the time, many never worked. The Holafly esim worked all day, everyday - also in Vietnam. It was great.

July 6, 2026
Rated 5 out of 5 stars

Easy walk through

My service stopped working, once on WiFi guest service was really really good. They walk you through everything over a chat and it was very easy to follow instructions. They made it work again. I’ve been to Thailand, Vietnam, Malaysia and didn’t have no issues at all until this once while in the Philippines. Make sure to have your order number

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great and will use again

It was easy to find the right plan, pay for, and download the e-SIM to my phone. (Your phone must be unlocked by your phone carrier to use the e-SIM.)

The service was cost-effective and worked as advertised. Other than the occasional, minor network slowdown, it worked perfectly with great peace of mind to have my own secure network and not have to rely on free public networks.

I was able to text, share photos, and call home to the USA with WhatsApp. I had no issues with my Samsung wallet or Google Pay, I was able to check my bank accounts, e-mail, stream TV, and movies, manage check-ins, download mobile flight tickets, and listen to music and e-books during long layovers or when the hotel's entertainment was lacking,

We were able to easily navigate public transportation, cities, and towns in the countries we visited (Cambodia, Singapore, Vietnam, and Taiwan) with Google Maps and request a ride-share with Grab (Southeast Asia's version of Uber or Lyft).

The cost was great. I paid about $20 for a multi-country 9-day SIM, a fraction of what my friend paid for her international calling plan through her cell carrier.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I used a Holafly eSIM on a recent trip to Vietnam and the EU

I used a Holafly eSIM on a recent trip and found the whole experience refreshingly straightforward. The purchase and installation process was simple enough, the QR code was delivered quickly, and activating the eSIM on my phone took just a couple of minutes with clear instructions provided.
Once set up, it worked exactly as expected. I had reliable data connectivity throughout my trip, with no noticeable drop-offs or need for troubleshooting. It removed the usual stress of finding a local SIM or relying on patchy public Wi-Fi, which made travelling far more convenient.
Overall, it was a smooth and hassle-free experience, easy to set up, dependable in use, and well worth it for peace of mind when travelling.

June 16, 2026
Rated 5 out of 5 stars

Great Coverage in Europe & Vietnam

We used Holafly on two long trips overseas, once in Europe in 2025 & second time in Vietnam in 2026. Excellent coverage at all times. Will definitely use Holafly again & have recommended to family & friends.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Good support

My eSim was working fine in Thailand, Vietnam and mainland Malaysia.

When I entered East Malaysia it didn't work anymore.

I had 4 people for more then 3 hours in support until it was working again.
They didn't give up.

It's a hassle if something doesn't work like it supposed to, but Support was good.

June 6, 2026
Unprompted review

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