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Holafly Reviews 

109,294
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Reliable data speeds and connectivity. First time using a eSIM but so easy to install. It also was very easy to find a plan that fit our needs. We were hitting multiple airports throughout Europe. My... See more

Rated 5 out of 5 stars

Holafly is my preferred eSIM carrier! Not only is the process super easy to search, purchase, and install. The service is quality throughout every trip. Whether it's overseas or the mainland USA, Ho... See more

Rated 5 out of 5 stars

Holafly's service was amazing. I had data the moment I landed at my destination until I returned home. Throughout my travels, there was no issue with it at all. I remained connected. It's very ea... See more

Rated 5 out of 5 stars

Easy to Purchase and Activate. A well designed app which allowed for easy activation of the eSIM, whilst it did take a few minutes to get signal which can be expected, it then ran smoothly throughout.... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

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Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.7

All reviews

(109,294)

47,807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
colombia

Rated 5 out of 5 stars

Love it

Went to US, worked every single time. I tried it before at colombia a year ago, and worked perfectly also.

October 21, 2025
Unprompted review
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Reply from Holafly

Hello Sofia.

Thank you very much for taking the time to write your review. We are glad to hear that you had an excellent experience with our eSIM during your trip to the United States. We will continue working to offer you the best service at your next destinations.

If you have any questions or need help with your eSIM, please do not hesitate to contact us.

Sincerely.
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Worked great everywhere

Worked great in Colombia, Mexico, Morocco, Argentina and more…

October 13, 2025
Unprompted review
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Reply from Holafly

Hello, Rafa!

Thank you for taking the time to write a review. We're glad to hear that you had a great experience with our eSIM on your trip to Latin America. We'll continue to work hard to provide you with the best possible service on your future travels.

Please feel free to contact us at any time if you have any questions or need help with your eSIM.

Kind regards,
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

This is my 3rd or 4th time using…

This is my 3rd or 4th time using HolaFly in Colombia and Mexico. The first time to either country, I went looking for SIM cards. Had trouble with my phone disconnecting from the network when I got back to the US.

After that, found Holafly. Easy, straightforward, no issues and the convenience of landing in another country and having data from the get go is why I’ll continue to use them abroad!

September 3, 2025
Unprompted review
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Reply from Holafly

Thank you for sharing your experience, Tanner. We’re delighted to know that Holafly has become your go-to choice after your initial challenges with local SIM cards. It’s great to hear that you’ve enjoyed the convenience of staying connected instantly upon arrival in Colombia and Mexico, and that everything has been smooth and straightforward. We truly appreciate your continued trust and look forward to keeping you connected on all your future trips abroad.

Best regards,
Mauricio Salas | Customer Experience Analyst

Rated 5 out of 5 stars

Davi was able to get me all squared…

Davi was able to get me all squared away for my trip to Colombia. Thank you for your amazing customer service.

September 13, 2025
Unprompted review
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Reply from Holafly

Hello Laura.

Thank you for writing your review. We're glad to know that our customer support agent helped you thoroughly getting the best plan for your trip to Colombia.

Kind regards.
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Good service, good price

I have used Holafly 2 times for work trips: 1 to Colombia, and this last one to USA. I really liked the clear instructions it comes with, and that pretty much you can install and activate the SIM prior to go to the airport and then wait until you arriba at your destination to activate again.
The speed was good at both places, and also when they say it’s unlimited data it’s completely true: in my last trip to the USA, I wanted to listened to music while waiting for transportation or maybe search specific topics covered in my conference through the web, and also looking for directions when trying to do a little tourism, and ALL the times I had good reception. The only time I wasn’t able to use my data was when it was clearly advertised that in the zone that there wasn’t reception there.

August 22, 2025
Unprompted review
Rated 3 out of 5 stars

Coverage & Velocity

The Velocity and coverage in Colombia has been not what we expected.
The esim has a +43 instead the +57 in Colombia. Has that something to do with it?
At times the Coverage and net just fades out, and we paid a whole plan for almost a month. As always we are regular users of the service

July 10, 2025
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Reply from Holafly

Hello, Juan

Thank you for sharing your experience. I’m Juliana. We truly value your feedback, and I’m sorry to hear that the connection and coverage in Colombia have not met your expectations.

Regarding the prefix shown on your eSIM, don’t worry, it won’t affect your connection. We understand how important it is for you to enjoy a reliable service, especially as a regular user.

We’ll be contacting you shortly to review your case in detail and investigate this situation further.

Kindly,

Maria Juliana Orjuela | Customer Experience Analyst, Holafly

Rated 2 out of 5 stars

Poor connectivity with holafly's e-sims…

Poor connectivity with holafly's e-sims twice now: once with a national e-sim for Bolivia and again with a regional e-sim for Latin America in both Bolivia and Colombia. Two month's worth of experience. Even in large cities like La Paz, Santa Cruz and Bogotá, the service connectivity/coverage was poor at best. I had to rely on wifi constantly in spite of paying for these e-sims. Frustrating. I give up.

June 13, 2025
Unprompted review
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Reply from Holafly

Greetings, Joj, this is Ana.

Thank you for sharing your experience with us. We are committed to providing the best possible service, and I regret to hear that you are facing this connectivity issues with the monthly subscription due to the quality of the network.

We will be reaching out to you shortly to help resolve any issues. If there is anything else we can do to support you, please feel free to contact us.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Swift but a bit hard to continue its use

The platform worked swiftly in all the countries I visited (Turkey, Colombia, and Peru), although in the first country, I had to restart my phone to "recapture" the signal constantly.

June 1, 2025
Unprompted review
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Reply from Holafly

Hello, Ariana, this is Ana,

We are very happy to hear that your experience with Holafly in Turkey, Colombia, and Peru has been successful after some troubleshooting steps. Thank you for taking the time to share it.

Do not hesitate to write to us if you ever need assistance.

Safe travels,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

I used it in Colombia

I used it in Colombia, Cartagena de Indias, and it was perfect. The connectivity was practically flawless. The price is also quite reasonable. I recommend it.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable connection in Colombia

Their support team was helpful and patient. Also it is really easy to install and use, I had stable connection a few seconds after landing! Totally recommended if you need to be in touch and/or post social media content on the go.

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible internet in Colombia

Terrible internet in Colombia. Very expensive. The setup was easy but the service was so unreliable. We got a sim from Exito for a 1/4 of the price and it worked 100x better.

December 9, 2024
Unprompted review
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Reply from Holafly

Greetings, Sam, this is Ana,

Thank you so much for letting us know your experience. We are very sorry for the inconvenience you have experienced during your time in Colombia due to the unstable network.

Furthermore, we have emailed you to gather more details with all the necessary information so that we can contact you as soon as possible.

Your understanding is appreciated,

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Reliable eSIM across continents

I have used the eSIM in countries across the Americas (including the US, Mexico, Colombia, Peru, Argentina, Chile, and Uruguay) and Europe (Greece, Turkey, and France), staying reliably connected in each location with a consistent signal and professional support whenever needed. Even when I had to replace a device in one city, the assistance provided was invaluable. Although speeds in some cities may not match those of local lines, the stable connection has ensured uninterrupted access to essential local services throughout my travels. The company delivers on its promises, continuously optimizes its services, and I believe its already fair prices will become even more accessible as more users adopt it.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

was on a week long Trip to Panama and…

was on a week long Trip to Panama and Colombia and was looking for a simple option to have unlimited data - bought two eSims, one for Panama and other for Colombia, setup was super simple, activation even simpler, connection speeds were excellent, so was the coverage - very pleased with the experience overall

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Have used it in Mexico, Colombia, Turkey and Andorra… Very easy to use!

September 27, 2024
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Reply from Holafly

Hello, Alejandro, this is Ana,

We sincerely appreciate your comments and value your time to share your experience with us. We are glad to know you've used our services in many countries, your loyalty it's really appreciated.

Thank you again for your feedback. Please do not hesitate to contact us if you have any further questions or concerns.

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 4 out of 5 stars

Thank you for addressing my concerns!

This is my second updated review for Holafly. Initially, I purchased a 24-hour plan for use in Colombia but had trouble getting it to work. After leaving a review on Trustpilot, I was contacted by customer service, which I greatly appreciated. They provided me with a new 24-hour plan and a clearer installation guide. The support was helpful, and the new guide made the process smoother. While I still think the installation could be simpler, the excellent customer service convinced me to upgrade my rating from 1 to 4 stars. Thank you for addressing my concerns!

July 23, 2024
Unprompted review
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Reply from Holafly

Hello Miguel, this is Ana.

We sincerely appreciate your feedback and value your time in sharing your experience with us. We are very sorry for any inconvenience you have experienced, during your one day trip; we appreciate a lot your time reaching out to support.

We will contact you as soon as possible to address any outstanding issues and ensure you are satisfied with our service. Your satisfaction is our priority and we are committed to continuous improvement.

Thank you again for your feedback. Please do not hesitate to contact us if you have any further questions or concerns.

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

All good in our trip to Colombia

All good in our trip to Colombia, coverage was good in Medellin, Cartagena, Bogotá and surroundings. We were able to stay in touch via WhatsApp since the service is just for data with no local number.

June 7, 2024
Unprompted review

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