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Holafly Reviews 

108,649
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Holafly came through for me and my family again on our recent Disney trip! 🇺🇸✨ From the moment we arrived, staying connected was completely seamless. Great coverage, reliable speed, and absolutely... See more

Rated 5 out of 5 stars

I was driving through isolated roads and the Atlas Mountains of Morocco. The holafly e-sim helped me navigate 7 hours journey easily. I was also happy with the internet speed and unlimited data plan t... See more

Company replied

Rated 5 out of 5 stars

10 day trip to France and Holafly made it less stressful. Uploaded before leaving home, switched on during touchdown, worked instantly and perfectly the entire trip no matter where I was, and easy to... See more

Rated 5 out of 5 stars

I have used Holafly a few times on a couple vacations and it has been FLAWLESS. Currently in Bulgaria my esim did not work, i messaged customer support and got helped within minutes by Emma with cl... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

109K reviews

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4.7

All reviews

(108,649)

47,103 reviews in the last 12 months

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usa

Rated 1 out of 5 stars

Guys I had the most terrible experience…

Guys I had the most terrible experience ever!! I bought an eSIM for data only, and I travelled to Japan. I didn’t even had for once stable internet connection and I stayed in Shinjuku, Shibuya and Osaka Mahon cities. I could even open Viber to make a call with someone and sometimes i couldn’t even send messages.
I tried to check where my IP comes from and it was from USA, imagine sending this to support telling them you you have no stable connection and you cannot open anything with the data and not even able to do speed test the simplest website and their response to be that it is completely legal that my IP comes from USA and that I should check some settings that they were fine.
Also I didn’t even turned on the 5G from my settings since they have “limit” to speed I had all the time 4G/LTE. I will never use this service again.

June 30, 2026
Unprompted review
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Reply from Holafly

Hello George,

This is Adraine from Holafly.

Thank you for taking the time to share your feedback. We sincerely apologize for the connectivity issues you experienced while using your eSIM during your trip to Japan.

We would like to investigate what happened with your internet connection so we can better understand the issue and assist you. To do this, we have submitted a request through our platform to gather more information about your case.

Please keep an eye out for our message and provide the requested details at your earliest convenience. Once we receive the information, we'll review your case thoroughly and work toward offering an appropriate resolution.

Best regards,

Adraine Harris
Customer Care Specialist

Rated 5 out of 5 stars

Saved a fortune staying connected in USA

I used my e-Sim in the USA and it saved me a fortune being able to have my phone on at all times and not relying on wifi connection. Easy to install and worked as soon as I landed in The States. Extremely happy and will be using it again in September for my next trip. Wish I had known about this sooner!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service in the USA

Excellent service in the USA. Super coverage and fast service. Getting ESIM setup can be a little tricky but support via whatsapp was very fast and effective.

July 12, 2026
Rated 5 out of 5 stars

Easy to purchase in advance

Easy to purchase in advance, competitive pricing. Have used in multiple countries in Europe and USA with no issues. I have been able to bulk buy for family members in advance and easily activate during our holidays. Connection reliable and fast.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant for USA

I booked a hire car for the USA with Sat Nav to help us get around. The hire car company gave us a car with a Tom Tom Sat Nav which was completely useless and outdated.
I had the Holafly e-sim on my phone and managed to pair it with the hire car so we could use the maps apps.
This was a lifesaver, we drove 1100 miles on our holiday and had no issues whatsoever with coverage or black spots.
The Holafly e-sim gave us great comfort and ease of mind when visiting the attractions in Northern America.

July 7, 2026
Rated 5 out of 5 stars

USA travel Great 10 stars 🌟

Great service, reliable 👏 👍, 10 out of 10 from me, will recommend to all my friends and family who are travelling abroad, easy set up, our holiday was in the USA and I can't fault Holafly from easy set up to the usage, signal was great where ever we travelled from east coast to west coast, brilliant well worth the money 💰 🤑

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

If I could leave a negative stars I would, I down loaded the app, paid for 5 days, at the airport, for my visit to the USA, my phone said I had 5G, I left the airport and had nothing, when I got to my friends place we tried to figure it out we both tried the “contact us” email and the “help” email and nothing worked, so I spent some time having to plan a rout home driving with a paper map. Thanks for taking my money and not giving me a thing. I figure you must be just like the scammers from India.

June 18, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hi Keith, this is Adraine from Holafly. We appreciate your comments concerning the data signal upon leaving the airport and your experience with our help emails. We understand how inconvenient it is to navigate a trip without an active data line. Our team will be contacting you directly via email to review the circumstances of your case and provide a resolution. Sincerely, Adraine Harris, Customer Care Specialist.

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