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Holafly Reviews 

101,419
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 16,441 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the service to be convenient and effective, praising the seamless setup and reliable connection upon landing in their destination. Many people highlighted the user-friendly nature of the eSIM, noting its ease of installation and activation, which provided peace of mind during their travels. The unlimited high-speed data and consistent coverage, even in remote areas, were frequently appreciated, making navigation and communication stress-free. However, some customers also noted issues with customer service, describing experiences with automated responses and a lack of resolution for their problems. A few other people also felt that the product did not always work as expected, particularly regarding network connectivity in specific locations or limitations on features like hotspotting.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its reliability, speed, and consistent... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use, setup,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness, efficiency,... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used a Holafly eSIM in Sharm el-Sheikh and had a great experience. Setup was quick before I traveled, and I had a reliable connection as soon as I landed. Coverage was excellent around the resort, bea... See more

Rated 5 out of 5 stars

I purchased four eSIM’s and found the whole thing very simple and effective. Purchasing and set up are simple, helped by a step by step guide. Once abroad you just switch on the eSIM and away you go... See more

Rated 5 out of 5 stars

I have never used an esim before but because I was travelling for 4 weeks I thought it would make things easier and it did. It made the holiday so much better being able to search for places to eat,... See more

Rated 5 out of 5 stars

I researched the best eSim app to use across Europe and Holafly was it. It was user friendly, no hidden fees and amazing service abroad. I was the only person who consistently had reliable internet,... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101K reviews

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4.7

All reviews

(101,419)

42,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
usa

Rated 5 out of 5 stars

Excellent service in the USA

Excellent service in the USA. Super coverage and fast service. Getting ESIM setup can be a little tricky but support via whatsapp was very fast and effective.

July 12, 2026
Rated 5 out of 5 stars

Easy to purchase in advance

Easy to purchase in advance, competitive pricing. Have used in multiple countries in Europe and USA with no issues. I have been able to bulk buy for family members in advance and easily activate during our holidays. Connection reliable and fast.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant for USA

I booked a hire car for the USA with Sat Nav to help us get around. The hire car company gave us a car with a Tom Tom Sat Nav which was completely useless and outdated.
I had the Holafly e-sim on my phone and managed to pair it with the hire car so we could use the maps apps.
This was a lifesaver, we drove 1100 miles on our holiday and had no issues whatsoever with coverage or black spots.
The Holafly e-sim gave us great comfort and ease of mind when visiting the attractions in Northern America.

July 7, 2026
Rated 5 out of 5 stars

USA travel Great 10 stars 🌟

Great service, reliable 👏 👍, 10 out of 10 from me, will recommend to all my friends and family who are travelling abroad, easy set up, our holiday was in the USA and I can't fault Holafly from easy set up to the usage, signal was great where ever we travelled from east coast to west coast, brilliant well worth the money 💰 🤑

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

If I could leave a negative stars I would, I down loaded the app, paid for 5 days, at the airport, for my visit to the USA, my phone said I had 5G, I left the airport and had nothing, when I got to my friends place we tried to figure it out we both tried the “contact us” email and the “help” email and nothing worked, so I spent some time having to plan a rout home driving with a paper map. Thanks for taking my money and not giving me a thing. I figure you must be just like the scammers from India.

June 18, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hi Keith, this is Adraine from Holafly. We appreciate your comments concerning the data signal upon leaving the airport and your experience with our help emails. We understand how inconvenient it is to navigate a trip without an active data line. Our team will be contacting you directly via email to review the circumstances of your case and provide a resolution. Sincerely, Adraine Harris, Customer Care Specialist.

Rated 1 out of 5 stars

Terrible instructions on how to…

Terrible instructions on how to activate the eSIM.
Crossed border into USA. Already had purchased and had my email receipt from Holafly that eSIM was purchased.
Was charged Roam Like Home by Rogers within minutes of crossing border.
Hola fly was a total waste of money.
Will not use this company in my next trip.

June 29, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Julia, I’m Juan,

Thank you for sharing your experience in the USA. We know how essential it is to have a smooth connection when crossing borders to keep your trip worry-free. I’m truly sorry that the setup process wasn't as seamless as we aim for.

We understand that staying connected without extra charges from your home provider is exactly why you chose us. For this reason, please remember our team is available 24/7 to guide you in real-time.

I have reached out to you privately to follow up on your case and assist you further.

Juan - Customer Care

Rated 5 out of 5 stars

This was the first time I used Holafly…

This was the first time I used Holafly so I had put old email address (my fault) in which was not accessible but Holafly were amazing and sorted this out for me very quickly. I was in USA and got good connection and data speed. It’s also easy to use and no problem when I landed it automatically switched over.I would definitely recommend this company and I will be using again next time.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great and will use again

It was easy to find the right plan, pay for, and download the e-SIM to my phone. (Your phone must be unlocked by your phone carrier to use the e-SIM.)

The service was cost-effective and worked as advertised. Other than the occasional, minor network slowdown, it worked perfectly with great peace of mind to have my own secure network and not have to rely on free public networks.

I was able to text, share photos, and call home to the USA with WhatsApp. I had no issues with my Samsung wallet or Google Pay, I was able to check my bank accounts, e-mail, stream TV, and movies, manage check-ins, download mobile flight tickets, and listen to music and e-books during long layovers or when the hotel's entertainment was lacking,

We were able to easily navigate public transportation, cities, and towns in the countries we visited (Cambodia, Singapore, Vietnam, and Taiwan) with Google Maps and request a ride-share with Grab (Southeast Asia's version of Uber or Lyft).

The cost was great. I paid about $20 for a multi-country 9-day SIM, a fraction of what my friend paid for her international calling plan through her cell carrier.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Easy to install and worked really well on my trip to the USA I was in Boston and New York and I had a good solid connection throughout.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good Purchase!

Second purchase, once for USA trip and now for France trip! Cheaper than offers with my current provider. Easy to install and worked really well. Would recommend!

June 12, 2026
Rated 4 out of 5 stars

Great coverage at a great price

Excellent coverage and great price for what we needed and where we were travelling in Canada and USA. A little confusing initially to set up but once established it was awesome.

April 24, 2026
Unprompted review

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