Holafly Reviews 

All good in our trip to Colombia, coverage was good in Medellin, Cartagena, Bogotá and surroundings. We were able to stay in touch via WhatsApp since the service is just for data with no local number.

Holafly was convenient way to have data across different countries in South America. However, they should have been clear about the coverage in all places before marketing themselves as a susbstitute to local SIM cards. For my entire stay at the Galapagos I had no data at all! How disappointing is that?
Also in Colombia there were lots of places where my roaming SIM from Europe was connected to the same network as Holafly (and was working with data) , but Holafly had no data connection at all. I feel like their contracts with some local network providers are very limited and are not helping customers at all.
I feel very deceived by Holafly and I would like to get some of the money I paid to purchase. It’s a very expensive purchase and I expect at least satisfactory service, which I didn’t receive at all.

We traveled to Colombia for 5 days, we paid for the Holafly service for two phones and at all times only one worked, which at least I had to connect via Hotspot to the other to be able to have internet. The day I contacted them by message they sent me so many steps to follow that it was confusing and having almost no signal made it more difficult. I ended up giving up. At least I didn't have a good experience. Next time is better to pay for just one phone.

I’ve been helped bij Felipe (Colombia) what a great guy he helped me all the way true. I was a bit sceptic about sending some screenshots of my phone but ones I did he could find the problem and explained to me what’s wrong.(something with servers and no linking to the antennas) I used holafly before and never had some troubles so I knew how to install.

I bought an eSIM for my last few days in Colombia as my previous one had ran out and Holafly had a short term eSIM. It was terrible from the start as my previous eSIM gave me fast 4G and any time I turned on data it was give me no service. I tried to get help on their chat and WhatsApp and radio silence.

I ordered an eSim today. I've paid for it and received a receipt - but no eSim. Guy that I had been chatting with stopped chatting when I told him it wasnt received (Simón in Colombia). I tired to come back into a new chat but once I enter my order number it just stops - no answer. I tried WhatsApp - same thing. Tried Instagram - same thing. There's no message to say I'm in a queue, and yes I've hung on - so far for 1hr 9 mins. O thoguht this was a relaible org based on Trustpilot reviews but guess not.

Update: Thanks I believe to trustpilot the company came back to me after this post. I was given a QR code via their chat. Lets just hope it works as I see an eSim on my phone titled 'business'. Im assuming thats it?

So i went for 2 weeks in Colombia.
I had signal in some parts of Bogota and some part of Medellin.
Two of my friends who bought a local sim had signal everywhere so i had to borrow internet all the time.
So i consider it almost a scam.
Waste of money, stay away (at least for Colombia) and buy a local sim.

Getting support from colombia while sitting in Morocco it is amazing

Hector guided me through options and was clear and objective. I made mistake after ordering and he corrected it without making me feel guilty at all. Efficient and fast during whole process. Makes Holafly look very good.

I bought the eSIM for my trip to Colombia for 5 days with the price of 19 €. When I got there I activated the eSIM and it only worked for an hour and then it didn’t work any more. I don’t know how to get help. So I was so disappointed. I hope that people be careful before buying it. You lose your money and get in trouble when traveling

I've used HolaFly for the first time and also eSims for the first time. It was a little difficult to understand at first but made sense with the clear instructions. I feel the worry is if you get things wrong you could be charged a lot of money by your provider.

I don't need super fast internet speeds I just need access for everyday things and receiving calls via whatsapp. It was useful when making a 4 hour car journey across Colombia as I was able to use google maps. I also have data in San Andres. Whilst some smaller villages it struggled to find a signal but then even the natives struggled.

I had one concern with the system which was me being silly and pressing the wrong buttons but I contact their support and received a reply within 3 hours.

I tried it twice but it worked better the second time. I used to use Airalo, but I found it very opaque about usage and much more expensive than what I was willing to pay. I used Holafly in Colombia and the US. In Colombia, it was incredibly unreliable. It would only work when there was a Wifi network close by! In the US it worked better. I only lost access to services one day for about 3 hours in a 2-week trip. Apparently a problem company-wide.

I purchased a 10 days eSIM for Colombia, which was easy to order an install, but unfortunately it was nearly useless and therefore a waist of money. The sim worked only in bigger towns, no network in almost all parts of Colombia I visited. Disappointing, I can absolutely NOT recommand.

One week later:
In the meantime Holafly refunded me 30% and offered me a coupon of 10% for a next purchase. Great reaction indeed, I didn’t expect this, THANKYOU.

I was very impressed with holafly just as soon as I landed in Colombia I turned it on, and the service was consistent throughout my stay, I never even used my hotel WiFi, it was that consistent, definitely will use again on my next travel :)

The service is wonderful, works flawlessly and their customer care/support teams are just outstanding!!

Big respect and thanks to Evelyn from Colombia who provided support that did not exist in their outdated (due to Apple being Apple) knowledge base for an issue that I was experiencing, that employee deserves a huge bonus and a raise, hands down!

After what appeared to be a violation of the FUP (wich is written in invisible ink) i got completely cut off (without any warning whatsoever) reached out to the helpdesk the lovely lady did reset the connection and now I’m online again. Just afraid to watch any video online since this can trigger it again. Also 2 Mbps is not much on a 5G network.

*update*
After about 1 hour of browsing Reddit and watching TikTok’s the same happened again, full reception (4 blocks 5G) got completely cut off from the internet.
Again a nice lady from Colombia reset the connection and I’m back online.
I wonder for how long.

Good Internet service and excellent customer support. I bought an esim for Latin America because I was travelling to Colombia and Venezuela, only to find out later that the card did not work in Venezuela. Customer support was friendly, quick to respond and offered me both a full refund and a 10% discount on my next purchase. I highly recommend!

Sofia was very helpful with a South American plan. I've used Holafly for Spain, and knew I could count on them for an affordable, high quality plan in Colombia, Panama, and Costa Rica. While easy to install, I remember a couple of quirks, but they are always available to sort things out. Trip is next month, but happy to get this done now.

I was on vacation in Colombia for 2+ weeks. I tried out Holafly eSim for 5 days to start with and it was easy to install and to get working on the 3 phones in my family. So all good!!
Then I wanted to top up/extend the my eSims. This is when the problems started - there account page is very unclear and didn’t show the top ups correctly. And the top ups didn’t work on the day, so contacted the support on the website, no response. Tried WhatsApp, no reply. After about 90 mins finally a reply on WhatsApp - and we got the tops ups to work.

Overall when is works, it works. But once problems - it’s hard and I ended up wasting hours on support with them. A shame.

Update: Would love to provide more detail, didn't manage within the timeframe of Trustpilot, as I was on vacation ;o)

I had a pb with a sim in Colombia.
The support service propose me a future reduction + a partial refund.
Very appreciated