Banner for Holafly

Holafly Reviews 

109,673
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The pricing in almost unheard of lol I been trough around 30 different esim providers searching for a reliable connection , reasonable pricing & the most important part for me was/is the opti... See more

Rated 5 out of 5 stars

We bought three eSIMs for our trip to China. Two worked right away, but after a problem with the setup, the third one wouldn’t activate properly. We contacted customer service, and they fixed it for u... See more

Rated 5 out of 5 stars

I’ve purchased a package for Hong Kong, Macau and China - at a good price. After having some problems with the eSIM seemingly disappearing on my new iPhone I first got some impressive help from an AI... See more

Rated 5 out of 5 stars

Holafly is my preferred eSIM carrier! Not only is the process super easy to search, purchase, and install. The service is quality throughout every trip. Whether it's overseas or the mainland USA, Ho... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

110K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(109,673)

44,840 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
vietnam

Rated 5 out of 5 stars

South East Adia

I traveled through Thailand, Vietnam and Laos. My e sim worked really well in all countries - better than the other options used by my travel companions. As i had unlimited data i was able to share using a hot spot - very helpful.
This was my first time using a. E sim and the company were very helpful when i got a bit muddled. I’ll definitely use them again.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Holafly made my Holiday!

I am a first time user of an eSIM for travel and amongst the plethora of companies on offer I chose Holafly based on reviews. Holafly didn’t disappoint. I travelled through some remote parts of Vietnam by motorbike and always had coverage. The data speed was great everywhere I went. Very easy to load the eSIM, instant connection and choosing Holafly made my trip so much better. I always felt connected.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

My husband and I traveled through…

My husband and I traveled through northern Thailand, Laos, Cambodia and Vietnam with a South East Asia regional e-sim with Holafly and where never without data. The service was seamless and reliable. We would totally recommend Holafly.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Ken was very helpful

Ken was very helpful. After I was unable to access a network with my "global" unlimited plan in Vietnam, he set me up with a temporary Vietnam esim where I was able to access a reliable network. Thanks Ken!

February 26, 2026
Rated 5 out of 5 stars

On a 22-day trip including Thailand

On a 22-day trip including Thailand, Vietnam, Cambodia, Malaysia and the Philippines, we experienced no internet data when in Kota Kinabalu, Malaysia. Upon addressing this with Holafly, new eSIMS were issued and the problem was resolved after 1.5 hours after initial inquiry. Thank you.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Works great!

I am extremely happy with Holafly. We went to Singapore and Vietnam, there were no problems at all, worked perfectly in both countries. The app didn't work properly at some point but honestly I didn't really care. Would absolutely recommend Holafly and will use it again on my next travels!

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Asia esim

Bought an unlimited eSIM for Vietnam and Hong Kong, 23 days in total.
First of all, it is not unlimited if you use a hotspot. Not clear when you buy this. Limited to 1G per day. So after using 23G in the first week internet stopped. Holafly said it wil reset after midnight, NOT. After emailing from the hotel for a whole day I got a new eSIM, that should work. It worked for a few hours, next day again no internet.
So, my advice is not to buy from Holafly and just buy a local sim or eSIM, a lot cheaper, works always, no days without internet, no stress and a happy wife!

February 10, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Rob, Thank you for taking the time to share detailed feedback about your trip to Vietnam and Hong Kong. We understand your comments regarding the use of hotspot data, the connectivity interruptions you experienced, and the steps taken with our team to restore service during your stay. We recognize how important consistent access is when traveling, especially over a longer period.

We’ve reached out directly to continue assisting and to review your case thoroughly, including the replacement eSIM and the guidance provided. Your feedback is valuable and helps us refine how information is communicated and how continuity of service is supported.

Best regards,
Mauricio Salas
Customer Experience Analyst

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Holafly in Da Nang, Vietnam. Although the plan advertised 1GB of data with hotspot capability, I was never able to use the hotspot at all. I followed every troubleshooting step suggested, but nothing worked.

Customer service was also frustrating — responses were slow, repetitive, and did not resolve the issue. I essentially paid for a feature I could not use, which caused inconvenience during my trip. I hope the company improves both its technical reliability and customer support, because based on this experience I cannot recommend the service.

February 1, 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello, Andrea, I'm Ana,

Thank you for sharing your experience. We regret the hotspot feature didn't work in Vietnam, even after reaching out to our chat helpdesk. We'll review your feedback on technical reliability and customer support to improve our service.

Furthermore, I will reach out to you shortly to help resolve any outstanding issues. Thanks for your time and understanding.

Kindly,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Cheaper than roaming

Purchased during our Vietnam and Cambodia trip. Competitive pricing and easy enough to install.
No issues with speed or connectivity. Very happy.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great esim

Great esim. I had been in Vietnam and Cambodia with another 3 persons and everyone had different types of esim. Couple of them had some trouble with but this one was great . I had internet even in Quatar on way back. Will use it again for sure

January 26, 2026
Rated 5 out of 5 stars

Used Holafly for 14 day trip in Vietnam

Used Holafly for 14 day trip in Vietnam . Speed was great and even had excellent coverage in some very remote areas . Very easy to use and it was unlimited data so no worries about running out when using google maps

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Cheap

Cheap
Good internet speed
No extra costs
Great for Vietnam cambodia thailand

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great eSIM, used in Asia

I bought the eSim before my trip to China, Vietnam and Thailand. As I was travelling through several countries, I bought the Asia region version. It worked very well, and the VPN in China worked as well. Had no troubles during the entire trip.

December 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look