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Holafly Reviews 

109,825
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The pricing in almost unheard of lol I been trough around 30 different esim providers searching for a reliable connection , reasonable pricing & the most important part for me was/is the opti... See more

Rated 5 out of 5 stars

I’ve purchased a package for Hong Kong, Macau and China - at a good price. After having some problems with the eSIM seemingly disappearing on my new iPhone I first got some impressive help from an AI... See more

Rated 5 out of 5 stars

I was using Holafly throughout my journey; I did not get any lag or such things. I was able to access the internet with no firewalls stopping me in mainland China. Even after the plan ended, I could s... See more

Rated 5 out of 5 stars

I used Holafly during my recent trip to Thailand and China and overall had a really good experience. It was easy to set up, the connection was reliable and I had no issues with the service itself.... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

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Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

110K reviews

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4.7

All reviews

(109,825)

45,030 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
vietnam

Rated 1 out of 5 stars

Very unreliable company

I bought Holafly for 8 days for Central Vietnam while having used Holafly esims several times without problems.

This time first four days were without internet with several times restarts and three emauls to Holafly. On fifth day internet suddenly started to function without any actions.

Later on no excuse or any explanation from Holafly. Very unreliable company.

June 6, 2025
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Reply from Holafly

Greetings, Ari, this is Juan,

Thank you for your honest feedback. We truly value our customers and regret any inconvenience you may have experienced with our Vietnam eSIM and the assitance provided by our team. Our goal is to provide clear and effective support at all times.

Please know that our team is already looking into your concerns, and we will be in touch with you shortly. If you require further assistance in the meantime, don’t hesitate to reach out.

Kindest regards,
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Holafly Asian multi country eSim

Used a multi country Holafly Asian esim. Great coverage and great speed in both Vietnam and Cambodia.
Definitely recommend.

September 24, 2025
Unprompted review
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Reply from Holafly

Greetings, Michael, I'm Ana,

We're happy to hear that you had a great experience using our Asian eSIM in Vietnam and Cambodia! We appreciate you recommending our services and your feedback.

If you ever need assistance, please don't hesitate to contact us.

Kind regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Excellent customer service.

I purchased two esims prior to our trip to South Korea and Hong Kong. As I have a Samsung and my wife has an Apple, I made a dog's dinner of the installation process - I installed both e sims on my Samsung! Anyway, Holafly customer service sorted out my error very quickly to allow both phones to work. The coverage in both countries was excellent, with only the authorities in Hong Kong requiring you to register your personal passport details and the full esim number lodged in your phone. You are sent text messages on how to register.
We are off to Thailand, Cambodia, and Vietnam next February, and will not hesitate to use Holafly again.

September 10, 2025
Unprompted review
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Reply from Holafly

Hi Ian,

Thank you for sharing such a detailed review. We’re really glad to hear that our team was able to quickly resolve the eSIM mix-up and that you enjoyed reliable coverage in both South Korea and Hong Kong. We truly appreciate your trust and can’t wait to assist you again on your next trip through Thailand, Cambodia, and Vietnam!

Best regards,
Mauricio Salas | Customer Experience Analyst

Rated 5 out of 5 stars

Holafly around the world

I've now used Holafly in the U.S., Vietnam, Argentina ans Japan. It has worked everytime flawlessly.

October 4, 2025
Unprompted review
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Reply from Holafly

Hello Nicolas.

Thank you very much for taking the time to write your review. We are delighted to hear that you had an excellent experience with our eSIM during your trips to the United States, Argentina, Vietnam, and Japan. We will continue working to offer you the best service at your next destinations.

If you have any questions or need help with your eSIM, please do not hesitate to contact us.

Sincerely.
Juan V. | Analyst
Customer Experience

Rated 5 out of 5 stars

Easy to use and great coverage in…

Easy to use and great coverage in Vietnam

September 28, 2025
Unprompted review
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Reply from Holafly

Hello James.

Thank you very much for taking the time to write your review. We are glad to hear that you had an excellent experience with our eSIM during your trip to Vietnam. We will continue working to offer you the best service at your next destinations.

If you have any questions or need help with your eSIM, please do not hesitate to contact us.

Sincerely.
Juan V. | Analyst
Customer Experience

Rated 1 out of 5 stars

Very difficult to install in Vietnam

Very difficult to install in Vietnam, app not possible to download here, complete waste of time and energy.

October 4, 2025
Unprompted review
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Reply from Holafly

Hi Quaakie,

We’re really sorry to hear about the difficulty you faced setting up your eSIM in Vietnam — we completely understand how frustrating that must have been. We’ve reviewed your message and noticed that the order number provided is missing one digit. We’ve reached out to you directly on Trustpilot to request this information so we can assist you further and make things right as soon as possible.

Best regards,
Mauricio Salas | Customer Experience Analyst

Rated 5 out of 5 stars

I have an excellent service

I have an excellent service, in Australia and Vietnam, it was nice arrive at these countries and my mobile worked immediately. Holafly is the best!!

September 27, 2025
Unprompted review
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Reply from Holafly

Hi Veronica,

Thank you so much for your kind words! We’re thrilled to know that your eSIM worked perfectly in both Australia and Vietnam. It’s wonderful to hear that you could stay connected right away — that’s exactly what we aim for.

Best regards,
Mauricio Salas | Customer Experience Analyst

Rated 5 out of 5 stars

Unlimited Service Stuck!

I have the Unlimited Holafly plan that was working perfectly but after I renewed for another month. The data stop working but it showed that it was working. After 2 days of troubleshooting, Emma finally helped to get it fix. I was so happy and relieved because I am currently in Vietnam and when I realized that my service was not working, it was when I was away from WIFI. Panic much?!?. Traveling with my young son, that was not good attempting to navigate in a country you are not familiar with, with no service. All is well now, and we are back working!!!

September 23, 2025
Unprompted review
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Reply from Holafly

Hello, Ralphiel!

Thanks for your kind comment! We sincerely appreciate your patience and for allowing our Support team to assist you. We regret the inconvenience you experienced, but we’re very glad that our commitment to your satisfaction and effective support was reflected in the solutions provided.

It’s great to hear that your Unlimited Holafly plan is now working perfectly again, especially while traveling in Vietnam with your young son. Your relief and happiness mean a lot to us, and we’re glad we could help you stay connected.

Kindly,
Maria Orjuela,
Customer Experience analyst from Holafly.

Rated 5 out of 5 stars

My Go-To eSIM for Every Trip

I’ve used Holafly five times now during my travels to Italy, Japan, Singapore, Manila, and most recently Hanoi, Vietnam, and I have zero complaints! The connection has always been reliable with super-fast 5G wherever I go. I’m so glad I discovered this gem. Truly dependable and hassle-free data!

September 8, 2025
Unprompted review
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Reply from Holafly

Hello Vince.

Thank you for taking the time to share your experience with Holafly. We're glad to know that our eSIM worked perfectly in all your destinations and provided you with a reliable connection during all your trips.

Kind regards.
Juan V. | Analyst
Customer Experience

Rated 1 out of 5 stars

Good customer service. Bad eSIM.

Customer service was very helpful and friendly when I brought the eSIM. I got the card mainly for my wife’s phone and for me to occasionally hotspot. After a few days I gave up on the hotspot it was unusable. I bought a cheapie eSIM off trip.com. I had flawless connection all the time in Japan, China and Vietnam for 1/3 the price while my wife often struggled with the internet service on her Holafly eSIM. I can’t recommend Holafly. I recommend getting th cheapie eSIM off trip.com for 1 day ($2-3) just to test and make sure it works. If it works then buy it for the rest of your trip.

September 8, 2025
Unprompted review
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Reply from Holafly

Greetings, Paul, this is Ana,

Thank you for sharing your experience with us. We are committed to providing the best possible service, and I regret to hear that the hotspot feature didn't work as expected, since there were issues with the lack of connection on the second device.

We would like to review your case, so we have requested the order number or email of the purchase in order to check the issue as soon as possible. Thanks for your understanding. Please feel free to reach out if needed, we'll be attentive.

Best regards,
Ana Camayo | Analyst
Customer Experience

Rated 5 out of 5 stars

Easy toesim install esim on phone and…

E sim was easy to instal on android phone and worked well across Vietnam, Cambodia and Koh Samui

August 5, 2025
Unprompted review
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Reply from Holafly

Hello Elizabeth,

Thank you for taking the time to write your review. We're glad to hear that the eSIM was easy to install, and that the coverage worked perfectly fine all across Vietnam and Cambodia.

If you have any question you can get in contact whit us at any moment.

Kind Regards,
Juan V. | Analyst.
Customer Experience

Rated 5 out of 5 stars

Great coverage in Singapore and Vietnam

On a recent trip to Singapore and Vietnam, I used a Holafly esim for access to internet, it is always convenient when looking up directions or searching for something while you are not near wifi.
I found the set up simple, and I didn't
have any problem with coverage.
I will definitely use Holafly again when travelling abroad

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use e-sim while travelling

We purchased eSIM from Holafly for the whole family before travelling to Vietnam, and activated them as soon as we landed. Much cheeper than buying a data package from my regular mobile network operator in Norway. In Vietnam all calls were done on WhatsApp. Be aware that you count both first and last days, so if you need data for a full week (e.g., Saturday to Saturday) you need to purchase for 8 days.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Holafly esim Malaysia, Vietnam , Indonesia

I used Holafly eSIM for the first time 4 weeks ago, it was so easy to use I found this easier and better than using a SIM card that you can get at the Asian airports.

I traveled to Malaysia Kuala Lumpur, Danang and HCMC Vietnam and then to Bali Indonesia.
The whole time I had total coverage, I would definitely recommend this eSIM and would purchase again for my next holiday !

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

awesome service... will continue using.

mostly everywhere I went in Vietnam had data coverage which is good. But it did bug me a bit when I landed at the airport that 1st hour it was bugging out. I was on it, but data wouldn't go through until after the 1st hour. I had to be on international roaming that 1st hour.

July 27, 2025
Rated 4 out of 5 stars

Great e-sim with a small downside

Great e-sim; I used it on my trip to Thailand, Vietnam, and Singapore. The only con was I had to switch off my e-sim service each time I wanted to access TikTok, because for some reason, it wasn't possible when it was on.

June 28, 2025
Unprompted review

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