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Holafly Reviews 

110,128
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The Holafly E-Sim worked perfectly on our Portugal vacation. Linked directly to the Android Auto play in our rental car making driving much less stressful. This was my first time using an E-Sim and th... See more

Rated 3 out of 5 stars

I made very good experiences booking an eSim via Holafly in Asia several times. In opposition to this 2 month ago in Florida the booked eSim line for data was so slow that it was hardly usable. 3 wee... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase and install the esim. Had to subscribe to the monthly plan as we were away for a whole month but was so easy to cancel the subscription from the app when we were finished. Better valu... See more

Rated 5 out of 5 stars

Easy to purchase. Worked exactly as described. Had unlimited coverage throughout the UK (including Scotland).All social media apps worked at the same speed as the Telstra network in Australia. Will p... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

110K reviews

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4.7

All reviews

(110,128)

45,198 reviews in the last 12 months

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vietnam

Rated 5 out of 5 stars

Fully recommended

Fully recommended! I have been traveling to many countries including Indonesia, Thailand and Vietnam and the connectivity was great all the time

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service Coverage

As soon as we landed in Singapore we had immediate service, absolutely no delays we also had service on the Trang An and Tam Coc rivers in Vietnam - the service was outstanding!

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use and reliable

Even as a complete dinosaur when it comes to technology, I found this e sim easy to install and use. We were in Vietnam and my phone didn’t miss a beat. Very happy with it.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Vietnam & Cambodia eSIM

This was the first time I had used an eSIM whilst travelling out of Europe rather than my providers data roaming. A family member had previously used Holafly in South America and found it very good.. It was easy to use (I’m an ‘older’ user!), coverage worked well (it was just like using my unlimited data at home) and any issues we had with activation were handled very well by the online chat - very impressed and I’ve already recommended it to friends and family.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

I saw the add for Holafly on the…

I saw the add for Holafly on the British airways flight to Canada and managed to download the app and esim a day after arriving. It worked well and I had great 4G coverage . I will definitely use it again on my next holiday to Vietnam.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use and set up

Easy to use and set up, great coverage and speed. No issues at all. Good value. I used it in Thailand, Vietnam and on a cruise. I would definitely use again.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Went with Holafly esim for Vietnam, FANTASTIC

Went with Holafly esim for Vietnam. The process was actually pretty simple and I downloaded the esim before leaving Australia. Just before I got on they planet I activated it. When I landed on Vietnam and tourney of flight mode it didn't work. I remembered reading that someone said to restart your phone. I did this then within a minute I was connected. We had reception for our whole trip, even when we were on they Mekong. The speed was easy better than my Telstra supplier back home. Never experienced and throttling of speed and had unlimited data. I was sharing pics and videos everyday. For Vietnam I can say it was extremely good and can highly recommend. Phill 👍👍👍👍👍🇦🇺

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

It is Holafly for me

Second time I have used Holafly and once gain service excellent, first time Europe and this week in Vietnam.

Previously bought Sim.Cards in each country.I visited, but this is just easier and reliable,

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Would use Holafly again

From the onset of identifying the e sim i would need to having an online chat with a friendly support advisor to actually buying and setting up the e sim, it was very straightforward and easy. The performace of the e sim giving unlimited data coverage for 30 days across Japan and Vietnam was excellent. Great value for money.

February 15, 2024
Unprompted review
Holafly logo

Reply from Holafly

Hi, Jeanne.

We're thrilled to hear about your seamless experience with Holafly, from the initial identification of the eSIM you needed to the purchase and setup process, as well as the excellent performance of the eSIM providing unlimited data coverage across Japan and Vietnam. Providing straightforward and easy-to-use services is our priority, and we're delighted that you found great value for money with Holafly. If you ever need assistance or have any questions in the future, feel free to reach out. We're here to help!

Best regards,
Kelly Marín
Holafly Customer Experience Team.

Rated 5 out of 5 stars

No bots here…

The live what’s app chat helped solve an issue I was having in Vietnam. Sharon could not have been more helpful. The issue was resolved in under ten minutes. Great service.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Unlimited data for Noth Amercia for only 47 €

Today, I just made my first order with Holafly for an eSIM, as I prepare for my 14-year-old daughter's trip to Canada and the United States. It only took me 20 minutes to fully understand the principle and place my order.
Thanks to Juan who was very helpful and guided me through the ordering process.

I am going to Vietnam in less than two months with my wife and my 2 children. I will definitely get an eSIM with HolaFly before I leave.
€47 for 10 days of unlimited data in Canada and the United States is unbeatable. I'm so happy for my daughter.
thank you Juan, thank you Holafly

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

Very,very disappointed

eSim did not work at all in Malaysia (despite being told it would), signal in Thailand & Vietnam but would not connect so totally useless. Worked ONLY (and well) in Singapore. In addition for support I had to buy the Cruise Ship's WIFI (defeating the whole object) which after sometimes waiting >1 hour for a response, still couldn't fix it

Order No: E2525237

February 1, 2024
Unprompted review
Holafly logo

Reply from Holafly

Hello Ade,

We are truly sorry to hear about your disappointment and the challenges you faced with your eSIM in Malaysia, Thailand, and Vietnam. It's concerning to learn that the service did not meet your expectations or our assurances, and we understand the frustration of having to rely on alternative internet sources.

To address and resolve your case effectively, and to discuss a form of compensation for the inconvenience you've experienced, we kindly ask you to provide us with information regarding your purchase. If you could respond to our request for information, it would greatly assist us in taking the necessary steps to make this right.

We are committed to improving our customer experience and your feedback is invaluable in this process. We look forward to hearing back from you and working towards a satisfactory resolution.

Thank you for your patience and understanding.

Best regards,
Camilo
Customer Experience Team, Holafly

Rated 5 out of 5 stars

Two good experiences despite a hiccup

My experience with Holafly is two pronged. First I purchased an eSim for Myanmar. It was supposed to work but when I got there it wouldn't connect. I then contacted via WhatsApp their customer service. A young lady name of Tiffany was wonderful. She tried so hard to get it to work. We spent more than one hour working on different things. Eventually we agreed that for some reason the eSim for Myanmar wasn't going to work. Without any hassle at all a refund was offered which I accepted. Three days later the refund came through including a 10% discount on my next purchase

That was the first experience. The second one was for Vietnam. As soon as I arrived in the airport I was able to connect without any problem at all. I've now been in Vietnam more than two weeks, it has worked smoothly the whole time.

January 15, 2024
Unprompted review
Rated 4 out of 5 stars

Overall my experience has been good

Overall my experience has been good. Excellent customer service - immediate response, just unfortunate my eSIM card would not work on cruise but started immediately when we got to ports in Vietnam and Thailand.

January 18, 2024
Rated 5 out of 5 stars

Purchased 15 day Asia eSIM for visiting…

Purchased 15 day Asia eSIM for visiting Singapore, Vietnam, Thailand. The eSIM never missed a beat and was brilliant. Recommended to numerous people who all purchased one. Great value and ease of use

January 11, 2024
Unprompted review
Holafly logo

Reply from Holafly

Hi Adam!

That's fantastic to hear! We're thrilled that your 15-day Asia eSIM for Singapore, Vietnam, and Thailand worked seamlessly and that you found it brilliant. Thank you for recommending our service to others. If you or your friends have any more travel plans or if there's anything else we can assist you with in the future, feel free to reach out. We appreciate your positive feedback and thank you for choosing Holafly! Safe travels!

Best regards, Daniela.

Rated 5 out of 5 stars

Great remote support to help and fix…

Great remote support to help and fix connectivity issues with the network in Vietnam for my data. Quick response and root cause found quickly. Thanks Holafly and Juan!

December 30, 2023
Unprompted review
Holafly logo

Reply from Holafly

Hello, Yan.

I hope you are feeling well.

We work every day to ensure good experiences in your travels, we appreciate your comment. In our Customer Experience Team we provide fair compensation and prioritize respect.

Have a nice day.

Alejandro.

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