ESINEM ROPE Reviews 2

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.6

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Issues with esinem’s Clara Premium Rope and customer service

I wanted to share my experience in case it’s useful for others considering this rope.

I have been using the Clara Premium Ropes in both 5.5 mm and 6 mm for several months, and unfortunately my experience has been consistently poor.

Both diameters are very loosely laid. While they untangle easily, the structure is unstable. I have repeatedly had to re-tie the knots and cut off the rope ends to prevent further untwisting. During use, the three strands slip significantly, which causes the ends to bulge out and lose their shape. This issue keeps recurring and has not improved over time, even with regular use and mechanical conditioning.

Because of this, the ropes feel unstable and unreliable compared to other natural fiber ropes I have used.

I contacted esinem customer service to ask whether a refund was possible, but I never received any response. Based on this experience, the customer service also appears to be poor.

Overall, I would not recommend buying the Clara Premium Ropes from esinem Shop.

---

Update:

In the end, I received 4 replacement ropes from esinem Shop. I originally purchased 5 ropes (four 5.5 mm and one 6 mm), all of which had the same issue. Only the four 5.5 mm ropes were replaced.

Esinem were kind enough to upgraded the four replacements to 6 mm at no additional cost. The 4 new ropes I received are of good quality, and I am very happy with them.

Communication throughout the process involved long waiting times between responses, and resolving the issue took considerable time.

December 1, 2025
Unprompted review
ESINEM ROPE logo

Reply from ESINEM ROPE

We are truly sorry that you experienced issues with our products. We responded to your emails and replaced the defective items.

As we did not receive any further messages from you afterward, we understood that the replacement items were satisfactory.

Please note that we work with ropes made from natural fibers, and unfortunately some variations or occasional issues can occur.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look