Eskute UK Reviews 

I recently had a battery failure on my Netuno bike. I must say the new battery has been replaced and I received it within 3 weeks. The experience was not too painful and as a whole went smoothly, so its a big thank you from me.
If i may offer a couple of areas that could make a massive improvement is when you are contacted with an issue you give a case number so that there is an easy reference for all parties, and also that communication is more frequent without a chase from a customer, even if its not good news my experience is that as long as people are kept inform they are more understanding , and finally a telephone number none of the above are costly . However my experience in conclusion was great thankyou .
Andy Perrier

I have been trying for over 2 months to get a replacement battery as mine no longer works at all. They keep asking for a video and when i send it I get no response. They are horrendous and have no respects for the customer.

I have had my Eskute Wayfarer for nearly a year and it has given excellent service. I recently had a minor problem with power supply to the motor and Eskute sent a replacement part upon request and problem resolved. Excellent products and service. I recommend Eskute.

Finally had reply from Eskute regarding the battery level indicator problem.
They have asked me to take video and make recording of the voltage in the batteries using a multi metre.
Keep asking them where in UK is the mystery service shop they seem very reluctant to pass on this inf my thoughts are there is no service workshop or any form of support in the uk
DO NOT BUY THESE BIKES NO SUPPORT

Issue with battery after winter inactivity. Reported problem, new battery sent immediately no quibbles. Impeccable service.

Bought Eskute Nettuno in early January this year (2023), after 68 miles of enjoyable and trouble free riding it has stopped working, despite the battery being fully charged. Eskute have no UK customer service and rarely, certainly not quickly, respond from China. Very much regret buying on line. Am claiming via CC provider, Eskute do not accept returns.

We are a bike shop attempting to get warranty parts for these bikes. They communicate up to the point of telling you the parts are on the way but when they never arrive they will not longer replay. The only phone number is in China. They have chat boxes for a few countries online. We tried a few of them and stayed on overnight without a reply. like loads of other flash in the pan e-bike companies, we expect these guys will sell a load of bikes and then change their name when the problems all get to be too much to get away with

No customer service in UK,
Bikes are faulty avoid do not buy, you will find loads of complaints, and no customer service at all, I've had to do a section 75 with credit card to get a refund. Let's hope it goes through.

My bike stopped working after 4 months, I was promised a battery as the bike has 2 years warranty, and then radio silence. I am left with a bile that does not work and no one has gotten back to me in a week. Awful.

Theres no after sales back up , and remember these are cheap Chinese bikes with lots of problems.
Go to a shop and buy a bike instead as once you've handed over your money there's no more help with these junky bikes.

Initially I was very happy with my purchase of the Netuno bike Dec 2022. I am now on my fourth battery and the same thing keeps happening all the time it will not charge.I have only ridden the bike a handful of times, but I am now losing the confidence to go out on the bike nervous that will die on me. The company just keeps sending out new batteries when they need to sort the problem out.
Wish I had not bought this bike. Unless it’s in working order, this bike is worth nothing.

Paid £1100 for a Netuno bike in Sept 2022, after a handful of rides in that time the battery has stopped charging.

Eskute are refusing to even reply to my emails let alone do anything about it.

Update - 7th June 2023 - I did eventually get a reply from eSkute offering to replace the battery nearly two months after my request for service.

I ignored as I'd already lodged a complaint with my credit card company.

They sent me one anyway, which also didn't work.

Avoid!

I am still waiting for them to pick this piece of junk up. I wish i could copy and paste there emails here and you will believe what there service is all about. All i keep having sent to me is send video send photo which all has been done. Mine arrived broke from day one the battery was dead but on charger the light was green stating it was charged. Anyhow as carl mentioned he is having problems with his there be many others like him and myself who will learn by there mistakes and wished they would of brought local. TIP do not buy these bikes people be warned why do you think you can only leave excellent or good reviews on there website. Had another email arrive today asking me to send another video showing the charger on the battery not working you could not make this up. Well if you read these ESKUTE pick this up its boxed and ready to be collected by you and more than likely your send it on to some other victim. Stay away from these people again be warned. Once other people know this review site i think you will find there is alot more than what we have here. All the best if you have one of these bikes and just keep your fingers crossed nothing goes wrong with it. UPDATE HERE IS THE EMAIL THEY SENT ME BACK. Dear Customer,

We have sent your video back to the engineer, but I am sorry that this video only shows that the battery is running out of power so the bike can't be turned on, so I can't prove to my superiors that the battery is faulty.
I really want to help you, could you please take a video of the battery not charging to us to confirm the battery failure?
If not, the company will determine that the bike is a refund due to a non-quality issue and the buyer will need to cover the return shipping cost.

Please let know your idea and we are looking forward to your reply.

Best wishes!
Eskute Support Team

LOOK AT ALL THE NEGATIVES COMING THREW NOW.

If I wrote a review when I first got the bike then it would be 5 stars as I was really good fun when it was working, but then the issues started.
Problem after problem and eskute not very helpful at all, I've worked with them Trying to resolve the issues but now at a point where I am trying to get a refund.
If planning to get one joing the Facebook group first and read through the number of issues people are having (wish I did)
Buy from a local shop and get a good brand it might cost you more but I have a non working ebike which without the e part it's just a really crap bike

I pressed charges against Eskute because they defrauded me. I ordered 2 e-bikes, I paid them through bank transfer, I proved that the money had been credited to the company, I never received my bikes. Do not trust them, they are not reliable. Do not buy from them.
Elena Baraldi. Carpi, Italy

Bang average flowers and I think they meant “three” not “free” chocolates because that’s literally all I got… 3 chocolates 😂😂

Having purchased a Polluno e bike I experienced a couple of minor issues.
These points were dealt with quickly and efficiency by return e mail by the after sales team.
.

Pretty good bikes for the price just over a year of using I had some issues and eskute sent me some parts and I'm up and running again so all good

Fantastic customer service from Eskute. Great price, delivery, build quality and ride for 30 to 40 mile charge.