Eskute UK Reviews 

My voyager was nearly out of warrenty,when it kept on cutting out ,I found the Eskute team very helpful in sorting out the problem ,thankyou!my bike is like new again.

I lost the little rubber plug which covers the socket charging point on my Netuno battery. I emailed Eskute and they have kindly replaced it, free of charge. VERY impressed with this service and customer care.

I had been looking at Eskute eBikes for awhile. Eskute then had a huge price reduction on some models. My new Eskute Netuno arrived on 14/07/24. I've covered 140 kms on it. I'm truly very impressed with the bike. I'm 68 and I have two old Dawes bikes which I also ride regularly. I think the Eskute Netuno is my favourite bike . The battery has a great range. About 55 miles for me (15 stone). Happy riding.

Bike arrived in 2 days, easy to put together, issue with battery, replacement sent, only issue having to wait 24 hrs reply from email then 1-7 day delivery.

I had a power management problem. I emailed Eskute support and they responded within 12 hours with advice on how to fix it. Problem solved in 30 seconds. Quite impressed.

Only a couple of small issues so far but so far very happy with my Netuno Jodie at customer service has been very Good

I received my netuno e bike in early march, everything was fine. It done what it said on the tin. Within a couple of months l started having trouble with it. It would run out of gas after a few min, even though it showed a green light when charging. With the help from Jodie of the support team, it was decided on faulty battery. The help l had was second to none. I received a new battery and all is well. Many thanks for you’re help and support. I wouldn’t hesitate in recommending escute.

gave a negative review about the bike i purchached,
but will hold my hand up and admit i went about it
the wrong way, complaing to the wrong department,when i eventually contacted the right people the matter was resolved very quickly.
my battery arrived very quickly and now my bike is back on the road.if i wish to remove that earlier review .
regards mr shorney

My bike is only 7 months old and it stopped powering up. The majority of the parts are on 3 or 6 months warranty.
After testing the battery and the controller the customer service sent me a new controller. That did not resolve the issue. I guess the issue is with the display, however it's warranty is only 6 months.
The part is not available in UK. The part is available on Eskute Italy, but they don't ship to UK.
The Eskute customer service committed to send a display even though the part is out of warranty support.

I am still expecting the display/computer, but has not arrived yet.

I will update the review once I receive the out of warranty part.

I took delivery of the new Polluno plus about 4 weeks ago. This bike is really for the wife but I to have been riding it with all the good weather. I also have the Eskute Star, we swap over bikes from time to time. The Polluno with its Dutch style handle bars makes it a very comfortable bike to ride you sit very straight up on its new padded saddle. The new torque sensor gives instant power through the power assists I must say it is very good. We have the white and black one and it draws lots of attention it looks and rides great.

Very good communication, excellent bike and great customer service

My Netuno Not turning on at all. I ride everyday to my work but on Monday 3 minutes away from my house the display stopped working. No power at all, nothing happened to the bike, I checked the wires they’re all okay , it must be the battery!
Please some assistance.

(update)
After leaving the review, I forgot about it but I was positively surprised that they responded quickly and efficiently to myemails. I felt lazy to send the video they requested and to my surprise the UK manager actually called me to help, took his time to take all the details and actually help( my issue was a battery matter) got sent a new battery and it arrived 2 days after. I genuinely felt respected as a customer.
Will definitely keep shopping here.

Firstly I have submitted a two star review on eskute website (month ago) which shows rating of 4.8, and my review is not showing - that's naughty!

I've bought the bike for my dad and after 1 season the display started to play up, the left crank arm has been coming off regularly due to design issue, and the mechanical breaks are awful, not to mention to wobbly frame for the low entry polluno bike.

the bike was delivered in a few days closely followed by the throttle which was ordered separately. the communication and support from ESKUTE is the best I have ever had. And the Netuno bike is awesome. Many thanks Eskute.

My Netuno E bike unfortunately suffered a battery fault. I contacted ESKUTE who asked for some information to assist me. They sent me a replacement battery and everything is fine. Great bike at a good price and good service support

Ordered Eskute Star (green) from Wheelie World Peterhead the bike arrived in 3 days. The build was easy with no problems. I have been out most days since I got bike and find the whole e-bike experience great wish I had bought sooner. This is an early review with the bike I will update after we a few months in.

As stated in their reply the aftersales team was in contact and sent a video and the issue was resolved. Thank You.

I placed an order #EskuteUK5716 on 11th May 2023 for two electric bikes and various accessories. The accessories arrived at different times in separate deliveries, however, I ordered two bags 1 x Panier £35 and 1 x Rack bag £30 and mudguards. The bikes arrived, however, there were no mudguards and the two bags were Rack bags and not one of each. I emailed and they emailed back asking for photographs of the wrong accessories which I sent on the 22nd and I have not had a reply back. I sent another email on the 23rd requesting an update and have still not heard a further email has been sent today. Poor Service. I have today Discussed the issues with customer support who contacted me and they took on board all that was said, hopefully, it will stop other customers from having the same experience.

Truly awful company. Delivered £1100 bike with broken forks. Unrideable. No reply to any emails or contacts by me for five days now. No customer service telephone, no shops, no business premises, no contacts, no named individuals. Proper waste of time. I will take legal action now to recover my funds. Do not waste your time.

*Update*
Just over three weeks later I finally have the product that I ordered. Eskute tried to assist but their service was slow and unpredictable. I had to recruit unofficial UK reps through social media as Eskute will not speak with you other than through email which frustrates the process. The UK couriers they use both provided poor service. The customer experience remains one of the poorest I have had and am pleased that I do not have to pursue my claim further through the courts. Fingers crossed I do not have to claim on the warranty at any time.

Unfortunately had to return both bikes due to faulty battery. I would NOT recommend buying this companies products.

From ordering to delivery 4days (excellent)
Good correspondence via email
Still to sample the bike ride,due to my time limit