eSky Travel Reviews 5,682

TrustScore 3 out of 5

2.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the booking process to be unclear, often leading them to believe they were booking directly with an airline when they were actually using eSky. People frequently reported that the prices on eSky were higher than booking directly with the airline, and some felt they were charged more than expected. Additionally, many customers expressed dissatisfaction with the service, citing issues with confirmations, refunds, and a lack of support when problems arose. The website itself also received negative feedback, with users experiencing error messages and difficulty finding necessary information. Some people were dissatisfied with the payment process, noting unexpected charges and difficulties with refunds. Reviewers also mentioned issues with receiving invoices, making the service unsuitable for business travelers.

What people talk about most

Booking process

Reviewers express significant dissatisfaction and caution regarding the booking process. Many customers... See more

Price

Customers consistently note negative experiences with price. Many reviewers report hidden charges, unexpected... See more

Service

Consumers find service to be negative, often citing hidden charges and a lack of transparency regarding... See more

Website

People report negative experiences with the website. Many reviewers describe being redirected to the website... See more

Payment

Clients share negative opinions on payment, citing issues such as unexpected charges and hidden fees. Many... See more

Based on these reviews

Rated 3 out of 5 stars

We started making a booking for a one way flight for two through (we thought) Austrian airlines- Vienna to Paris. Somehow by the time my husband completed the booking we were on e Sky website. So im... See more

Company replied

Rated 3 out of 5 stars

I booked a flight through eSky and the process was not as clear as I expected. At some point it looked like I was booking directly with the airline, but later I realized the reservation was through... See more

Company replied

Rated 3 out of 5 stars

We booked a flight. it came through a bit later then expected but it seems we are good now. Got confirmation of our travel company.

Company replied

Rated 2 out of 5 stars

I put in Logan Air to google and clicked on the first link. I did not realise this was not Loganair and it just looked like I was going to loganair. Then i booked a flight for 40 pounds more than it... See more

Company replied


Company details

  1. Travel Agency

Information provided by various external sources

All cheap and regular airlines in one place. Certified partner of IATA. Discover undiscovered places with us!


Contact info

2.8

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Impeccable

Impeccable, perfect service and fast.... Absolutely no problems, everything on time!!!!💕

March 8, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

I wish each of your journeys to be full of positive experiences. Have a great day, Magda

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Rated 5 out of 5 stars

Good service

Good service, quality and prices.

March 4, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, thanks for the nice review. Yours sincerely Magda

Rated 1 out of 5 stars

37 pound service fee

37 pound service fee ona 132 pound flight not clearly disclosed, appears at the top of the page after you select your flight price

March 6, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hello, the service fee is a separate amount for using our search engine and booking system. Is listed and visible on the pre-purchase form. This gives you access to multi-airline comparison and fast travel booking. Before you pay for your booking, you can check all the amounts listed that make up the total price. If you have any further questions, please email us at https://linktr.ee/eskycontact.
Kind regards, Magda

Rated 1 out of 5 stars

I booked a flight and paid for possible…

I booked a flight and paid for possible change. I tried for 12 days to change the date. I told them what I need and when. And they were we will contact you, as soon as possible etc. I tried it once more. the once more. And the day before I needed to flight they didn't manage. Last email was. Yes, we can change the flight, send us the payment. And I asked where is the payment link. And again - we will contact you in 24 hours. !!!! My flight should be at that time. I Hated it and wrote them to pay me back. They wrote me so I will get 5% of the purchase price? It is robbery. And all AI. No people.

March 1, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, thank you for your feedback. We are currently reviewing your notification. We will get back to you. Kind regards, Magda.

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Rated 5 out of 5 stars

I LIKE ESKY TRAVEL

I LIKE ESKY TRAVEL. BECAUSE YOU CAN MAKE YOUR REZERVATION VERY QUICKLY FOR YOUR DESTINATION! THANK YOU

March 4, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, glad we could help you. Have a nice day, Magda

Rated 5 out of 5 stars

Thanks for you quick help

Thanks for you quick help

March 4, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, thanks for the positive feedback, we will recommend ourselves for the future :) Best regards Magda

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Rated 1 out of 5 stars

THIS IS THE WORST TRAVEL AGENCY

THIS IS THE WORST TRAVEL AGENCY YOU CAN FIND ONLINE. STAY FAR AWAY FROM THEM.
I booked a flight through them, and the airline changed my departure date three different times—all for different days! They even expected me to wait at the airport for over 30 hours. I requested a cancellation one month before my departure, and after three weeks, I am still waiting for my refund. Their excuse? “We can’t do anything because the airline isn’t giving the money back.”
If you are on a budget, avoid them completely. You won’t see your money for up to six months.
They are irresponsible, unprofessional, and completely unreliable. You pay for a service that they simply do not provide.
I was polite and patient for 21 days—but enough is enough.
HORRIBLE AND UNPROFESSIONAL.

March 3, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, what you are writing about is due to airline procedures. You can write to us using this form: https://linktr.ee/eskycontact. Select the appropriate category and topic and we will look into it. Best regards, Magda.

Rated 1 out of 5 stars

Absolutely horrible travel agent that…

Absolutely horrible travel agent that lies about tickets being refundable or not. The actual ticket is but they hide that any fees you pay for luggage or seats or anything else isn’t

March 2, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, we see your message and are working on a solution. We will get back to you with a response within 14 days. Regards Magda.

Rated 1 out of 5 stars

They don't want to refund the flight to…

They don't want to refund the flight to Doha which is in a middle of a WAR ZONE.

They offered an alternative flight plan, which ALSO flies to DOHA, which is, and I repeat, IN THE MIDDLE OF A WAR ZONE.

March 2, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, we do not have any data to find your booking. Please write to us using the contact form at https://linktr.ee/eskycontact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda

Rated 1 out of 5 stars

I booked a £100 flight and right at the…

I booked a £100 flight and right at the end they added £54 taxes

March 2, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hello, the non-refundable service fee we charge is standard for travel booking platforms. It gives you access to multi-airline comparison and fast booking, and you can count on us to support you after your purchase and during your trip. Kind regards, Magda

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Rated 1 out of 5 stars

THE BIGGEST SCAM EVER!

THE BIGGEST SCAM EVER!
Do not buy tickets with this company!!!! The scam they are doing is on another level!!! I bought 2 tickets for me and my daugther and 1 check inn bag. When I received the confirmation, it was only 1 ticket and the dobble price for 1 bag. I report to the customer service imidiately. They didn’t do anything to help and nothing has been done to fix this. I advise no one to buy anything from this company! Buy the tickets directly through the airline to avoid big scammers like esky!!! I have allready reported this company for scam, and I will not stop! Bookingnr: 5197817369.

March 1, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, we do not have any data to find your booking. Please write to us using the contact form at https://linktr.ee/eskycontact and include the passenger's name, booking reference number and the email address used to make the booking. This will help us to assist you. Kind regards, Magda

Rated 5 out of 5 stars

Easy to deal with and provided useful…

Easy to deal with and provided useful information that was requested for the locations asked for. Very responsive. Will continue to use.

February 26, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, I'm very pleased to read this! Thanks for your opinion :) Have a nice day, Magda

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Rated 1 out of 5 stars

I’m honestly very disappointed with my…

I’m honestly very disappointed with my recent experience while booking airline tickets through this service. I was quoted one price initially, but later extra charges were added to my tickets without any proper explanation.

December 17, 2025
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hello, like other travel booking platforms, we charge a service fee. This fee is listed and visible on the form before purchase. Before confirming the booking, you can check its details, including the departure time, and before paying for the booking, all the amounts that make up the total price. Best regards, Margaret

Rated 5 out of 5 stars

Easy information and website

Easy information and website very easy to navigate through.

February 24, 2026
Unprompted review
eSky Travel logo

Reply from eSky Travel

Hi, thanks for the positive feedback, we will recommend ourselves for the future :) Best regards Magda

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