eSpares.ie logo
Visit website

eSpares.ie Reviews 

11,993
•
TrustScore 4.5 out of 5

4.5

Appliance Parts Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,702 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of finding required parts on the user-friendly website, noting the high quality and perfect fit of the products received. Many people highlight the exceptional service, describing it as helpful and efficient, particularly with returns. Reviewers consistently report very fast and prompt delivery, with items often arriving quickly and as expected. However, some customers also noted occasional issues with their orders. A few experienced receiving products that were not suitable or did not fit their appliances. Additionally, some reviewers mentioned delays in delivery, with shipping times not always accurate, and a lack of communication regarding order tracking or shipment confirmation was also reported.

What people talk about most

Product

Reviewers highlight positive aspects of product, often noting that parts are of high standard, perfect, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers describing it as great, excellent, and efficient.... See more

Quality

Customers had positive experiences with quality, consistently describing products and parts as high standard,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy, very reasonably priced. Only thing would be an email to say order has been shipped or expected date of delivery, other than date I’ve ordered twice from this company and hadn’t an issu... See more

Rated 5 out of 5 stars

Espares sent me an item which didn’t fit my appliance. When I informed them of this they simply replied that I didn’t need to go to the trouble of returning it, they would just refund me. It was a sma... See more

Rated 5 out of 5 stars

Was able to find a handle fir an old Dyson cylinder vaccum. It was shipped immediately. Received it witin a couple of days. Price was affordable! Am a returning customer.

Rated 5 out of 5 stars

Espares.ie made it super easy to find the part i required for my drying machine. I didnt have to look too hard other than check the serial and model to find my part. Delivery was also extremly quick.... See more

Company details

  1. Appliance Parts Supplier
  2. Battery Store
  3. Electronic Spare Parts and Components Store
  4. Kitchen Supply Store

About eSpares.ie

Written by the company

eSpares is a leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.com

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • espares.ie

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(11,993)

1,707 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I ordered a product

I ordered a product , ( a knob for my cooker ) the item that was supplied did not fit and I asked if I could return it, The reply was extremely professional , I was asked to not return it and my bank would be credited with fee , which it was. Well done to all the staff especially Moran and a well deserved 5 stars.

June 11, 2026
Rated 2 out of 5 stars

I was disgusted to find my purchase…

I was disgusted to find my purchase came from The Royal Mail. An Irish web site address and an Irish address on the website (Sandyford Dublin 16). Why did it come from England?

June 12, 2026
eSpares.ie logo

Reply from eSpares.ie

Dear Ms Mullally,

Thank you for your review.

I am sorry to hear of the issues experienced.

Orders placed on standard delivery are despatched via AN Post and usually delivered within 5-7 working days. We are required to allow 10 working days for AN Post to deliver & lapse before the order can be classed as lost in transit after which we will refund the order.

We do not have a Dublin address displayed on our website.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

Rated 1 out of 5 stars

Absolutely shocking service.

Absolutely shocking service.
Purchased 3 items for cooker and received no confirmation of order.
After days of emailing I was sent order number to check tracking.
Have put this no. In and it doesn’t recognise it.
Never again, pay a little more and buy local and in Ireland

June 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look