eSpares.ie logo
Visit website

eSpares.ie Reviews 

12,026
•
TrustScore 4.5 out of 5

4.5

Appliance Parts Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are often exactly as described, easy to find, and fit perfectly. Many people highlight the fast and prompt delivery service, with orders arriving quickly and efficiently. The service is consistently described as helpful and efficient, especially when finding specific parts or handling returns. Reviewers also appreciate the high standard and good value of the products. However, some customers occasionally received products that did not fit their appliances or were the wrong size. A few people also noted a lack of shipping confirmation or tracking details, and some experienced slower delivery times.

What people talk about most

Product

Users describe positive interactions with product, often finding exactly what they needed, with many praising... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers reporting that their orders were... See more

Service

Customers consistently note positive experiences with service, often highlighting fast shipping, efficiency,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers receiving exactly what they ordered,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping and great service! I was able to replace the door latch on my dishwasher myself. Their site allowed me to easily verify that I was ordering the correct part based on model number. I am d... See more

Rated 5 out of 5 stars

Quick and easy, very reasonably priced. Only thing would be an email to say order has been shipped or expected date of delivery, other than date I’ve ordered twice from this company and hadn’t an issu... See more

Rated 5 out of 5 stars

Espares sent me an item which didn’t fit my appliance. When I informed them of this they simply replied that I didn’t need to go to the trouble of returning it, they would just refund me. It was a sma... See more

Rated 5 out of 5 stars

Was able to find a handle fir an old Dyson cylinder vaccum. It was shipped immediately. Received it witin a couple of days. Price was affordable! Am a returning customer.

Company details

  1. Appliance Parts Supplier
  2. Battery Store
  3. Electronic Spare Parts and Components Store
  4. Kitchen Supply Store

About eSpares.ie

Written by the company

eSpares is a leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.com

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • espares.ie

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(12,026)

1,738 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Part was damaged when it arrived.

June 23, 2026
eSpares.ie logo

Reply from eSpares.ie

Dear T.N,

Thank you for your review.

I am sorry to hear of the issues experienced.

We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

Rated 4 out of 5 stars

Ordered a replacement part for my…

Ordered a replacement part for my grass Strimmer the spool and line it took a week to come it fitted but I taught a cover to fit over spool and line was with it so couldn’t use it with out cover I did contact them by email was told they don’t have spool line and cover to fit my strimmer,slow enough to ship and reply to emails that’s only issue I had with them

June 20, 2026
Rated 3 out of 5 stars

Could not match Henry machine to…

Could not match Henry machine to spares.
When product arrived did not match machine but then what was excellent was your process for returns.

June 18, 2026
eSpares.ie logo

Reply from eSpares.ie

Dear Mr Bourke,

Thank you for your review.

I am sorry to hear of the issues experienced.

All parts (apart from universal items) are model number specific and model details should be used to confirm suitability.

Suitability of genuine parts need to be verified using the 'Models this fits' option on the product page.

We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If a part is incompatible, damaged or faulty, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look