ESR Reviews 2,558

I recently purchased two ESR Halo Airplane Phone Mounts for an upcoming trip to Canada and had an outstanding experience from start to finish. I was informed early on that the items were not stocked locally in Australia and would need to ship from overseas, which could extend the delivery time slightly. With my departure date approaching, I reached out for an ETA as I was concerned they might not arrive in time.

What truly impressed me was the level of customer care that followed. The support team didn’t just respond — they actively followed up on my enquiry and expedited the dispatch to give the best possible chance of on-time delivery. When the parcel later showed signs of recirculating in transit, the ESR team again stepped in without being prompted and pushed for further expedition to my address.

I received the mounts two days before travel, which gave me complete peace of mind. The product quality itself is excellent, but the customer service is what really sets ESR apart — proactive, responsive, and genuinely invested in the customer’s outcome. A rare and refreshing experience.

Still have not recieved my case with keyboard waiting several weeks no idea when it will come

Got the cover and lens pack for my Iphone 17 pro. They are a great fit and the customer service is fast and efficient. I will use them for any future replacement items.

After my package got stolen they reached out to me and provided me with a solution.

Amazing experience. I've been riding with ESR for years and they never let me down!

One of the best costumer service experiences I’ve had in a long while.
Supportive and patient agents.
Great products and deals

Good products, serious company. Just a bit long to receive some items due to being sent from China.

A+++ seller, fast shipping and high quality products. Would love to have more products from them, like stand alone keyboards and hubs. ESR is a brand that you can trust and the high quality of their materials stand out. Keep it going!!

Fast delivery and good quality.

We purchased 2 of the 13” iPad Pro covers for each of our iPads. We were due for new covers and wanted a cover that hold the Apple Pencil inside the cover flap as well as being used for a stand. Though the covers are slightly different than the previous covers, they are working fine.

Update: glad I was able to find out how to edit my review..so I still don’t like the case..still thin and offers no protection however the ESR folks reached out after my review and offered me support, got a full refund and they offered to send me another type of case at no cost (declined but appreciated the offer)

Clearly they have great customer service so just something that also factors into a customer purchase.

This is a scam. After placing the order it magically ships from China and comes in packaging that looks like Ali express or some other china junk store. I got a $30 thin, paper like case that goes on my phone. No protection and basically will slip out of your hand.

Had some problems with shipping, where the package was lost, so i contacted ESR customer support. They handled it amazingly, reviewed the issue and sent a new package free of charge. The products are amazing!

Amazing quality products, super fast customer support, have been buying products for quite some time now (cases, screen protectors, stands, etc) for multiple devices, and have never been disappointed. Will definitely keep buying!

Although there was a delay in the shipment of my order, my overall experience with ESRTech was excellent! The ordering process was super easy and the website very user-friendly. Even though the delivery took 9 days instead of the expected 2, the customer service team responded promptly and politely when I reached out to express my concern. They offered me a 20% refund on my purchase and arranged for my product to be shipped within just one business day! Great handling and truly customer-oriented service — I’ll definitely order from them again.

First time buying ESR product, although item is not my preferred colour, product is of great quality. Alanni from the support team is great as well. This goes to show that the company really cares about consumers, here's hoping to see ESR grow into a bigger brand in the future!

Great products and good customer support. Shipping takes longer because of the distance.

The product i bought was some of the keyboard buttons are not functional like the space bar and shift buttons. But for the rest was functional. But afterwards they gave me a full refund and a free replacement of the item i bought. Now they send me a new replacement completely functional to my ipad pro m5 11"

Best buy, no regrets

i really love the concept of the removing ipad case! really comes in handy when i am playing a game or watching a movie. also love all the different kinds of stands, i use them all combined and its great. really recommend!!!

Encountered a little hiccup within the shipping process of my purchase and my package got lost in transit. Reached out to ESR and I was provided a full refund and sent a new replacement free of charge which is currently in transit. Looking forward to receiving and reviewing my new purchase.